100
NPS
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Brand Page
Buildon
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About Buildon's Brand
Buildon is an outreach company that focuses on building literacy through service programs, while also building schools in poor countries.
Brand at a Glance
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Buildon NPS
Buildon's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Buildon's customers would recommend using the product based on a scale of -100 to 100.
Buildon Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Buildon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Buildon Product Quality
5/5
Buildon has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Buildon Product Information
Buildon’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.buildon.org
- Company Size
- 201-500 Employees
Industry
Non-Profit
Buildon Pricing
Buildon ROI & Value For Money
4.5/5
Buildon has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Buildon Customer Satisfaction (CSAT)
Buildon Customer Satisfaction (CSAT) Score
100 / 100
Buildon has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Buildon Customer Service
4.5/5
Buildon has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Buildon's Customer Service
Address
P.O. Box 16741, Stamford, CT 06905
Website
http://www.buildon.org
Phone Number
203-344-5518
Buildon's Social Links
Buildon as an Employer
3.9/5
Buildon has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Buildon scored a 100 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Buildon would recommend the brand to a friend. ENPS measures how likely Buildon employees would recommend working at Buildon to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
