-40
NPS
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Brand Page
Buildout
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About Buildout's Brand
Buildout provides a marketing platform for commercial real estate.
Brand at a Glance
85%
Customer Loyalty
2.6/5
Product Quality
2.5/5
Pricing
2.2/5
Customer Service
Buildout NPS
Buildout's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Buildout's customers would recommend using the product based on a scale of -100 to 100.
Buildout Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Buildout NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 -33 | Jan 2023 | -33 |
Feb 2023 -25 | Feb 2023 | -25 |
Apr 2023 -40 | Apr 2023 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Buildout Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Buildout users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Buildout Product Quality
2.6/5
Buildout has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Buildout's overall Product Quality score rated by its users and customers.
Buildout Product Information
Buildout’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://buildout.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
Real Estate
Buildout Pricing
Buildout ROI & Value For Money
2.5/5
Buildout has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Buildout's overall ROI score rated by its users and customers.
Buildout Customer Satisfaction (CSAT)
Buildout Customer Satisfaction (CSAT) Score
25 / 100
Buildout has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Buildout Customer Service
2.2/5
Buildout has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Buildout's overall Customer Service score rated by its users and customers.
About Buildout's Customer Service
Address
118 N. Peoria St. 5S, Chicago, IL 60606
Website
http://buildout.com
Phone Number
+1 (312) 888-9942
Buildout as an Employer
4.2/5
Buildout has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Buildout scored a -40 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Buildout would recommend the brand to a friend. ENPS measures how likely Buildout employees would recommend working at Buildout to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
