-26
NPS
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Brand Page
BuildZoom
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About BuildZoom's Brand
Marketplace for homeowners and remodeling contractors. Use our data-driven recommendations engine to find the perfect contractor for your project.
Brand at a Glance
54%
Customer Loyalty
2.2/5
Product Quality
2.4/5
Pricing
2.2/5
Customer Service
BuildZoom NPS
BuildZoom's Net Promoter Score (NPS) is a -26 with 37% Promoters, 0% Passives, and 63% Detractors. Net Promoter Score tracks whether BuildZoom's customers would recommend using the product based on a scale of -100 to 100.
BuildZoom Overall NPS
| 37% | Promoters |
|---|---|
| 0% | Passives |
| 63% | Detractors |
BuildZoom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -20 | Jul 2021 | -20 |
Nov 2021 -33 | Nov 2021 | -33 |
Feb 2022 0 | Feb 2022 | 0 |
May 2022 11 | May 2022 | 11 |
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 9 | Sep 2022 | 9 |
Feb 2023 0 | Feb 2023 | 0 |
Jun 2023 -7 | Jun 2023 | -7 |
Aug 2023 -15 | Aug 2023 | -15 |
Jun 2024 -7 | Jun 2024 | -7 |
Feb 2025 -23 | Feb 2025 | -23 |
Apr 2025 -27 | Apr 2025 | -27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BuildZoom NPS by Gender
BuildZoom's NPS was rated -66 by Male customers on Comparably.
Male
-66
BuildZoom's NPS was rated -66 by Male customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Female
N/A
BuildZoom's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
BuildZoom NPS by Ethnicity
BuildZoom's NPS was rated -72 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -72 | Caucasian | -72 |
BuildZoom NPS by Usage
BuildZoom's NPS was rated -60 points by customers who have used BuildZoom's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -60 | 2 to 5 Years | -60 |
BuildZoom Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of BuildZoom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BuildZoom Customer Loyalty Score by Gender
BuildZoom's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of BuildZoom.
Male
55%
Yes
Female
N/A
Yes
BuildZoom Customer Loyalty Score by Ethnicity
BuildZoom's Customer Loyalty score was rated 36% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of BuildZoom.
36
out of 100
Caucasian
BuildZoom Customer Loyalty Score by Usage
BuildZoom's Customer Loyalty score was rated 46% by customers who have used BuildZoom's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
BuildZoom Product Quality
2.2/5
BuildZoom has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock BuildZoom's overall Product Quality score rated by its users and customers.
BuildZoom Product Information
BuildZoom’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- https://www.buildzoom.com
- Company Size
- 51-200 Employees
Industry
Construction
Quick Insights into BuildZoom Product Quality
BuildZoom's Product Quality score was rated highest by customers who have used BuildZoom's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked BuildZoom's Product Quality.
Ranked BuildZoom Product Quality the Highest
BuildZoom Product Quality Score by Gender
BuildZoom's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of BuildZoom.
Male
1.5/5
Female
N/A
BuildZoom Product Quality Score by Ethnicity
BuildZoom's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of BuildZoom.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
BuildZoom Product Quality Score by Usage
BuildZoom's Product Quality score was rated 1.5 stars by customers who have used BuildZoom's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
BuildZoom Pricing
BuildZoom ROI & Value For Money
2.4/5
BuildZoom has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock BuildZoom's overall ROI score rated by its users and customers.
Quick Insights into BuildZoom ROI
BuildZoom's ROI score was rated highest by customers who have used BuildZoom's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked BuildZoom's ROI score.
Ranked BuildZoom ROI the Highest
BuildZoom ROI Score by Gender
BuildZoom's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of BuildZoom.
Male
1.5/5
Female
N/A
BuildZoom ROI Score by Ethnicity
BuildZoom's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of BuildZoom.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
BuildZoom ROI Score by Usage
BuildZoom's ROI score was rated 1.5 stars by customers who have used BuildZoom's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
BuildZoom Customer Satisfaction (CSAT)
BuildZoom Customer Satisfaction (CSAT) Score
35 / 100
BuildZoom has an overall Customer Satisfaction score of 35 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
58%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BuildZoom Customer Satisfaction
BuildZoom's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked BuildZoom's Customer Satisfaction.
Ranked BuildZoom Customer Satisfaction the Highest
BuildZoom Customer Satisfaction Score by Gender
BuildZoom's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of BuildZoom.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 80% |
BuildZoom Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
BuildZoom's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of BuildZoom.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
86%
BuildZoom Customer Service
2.2/5
BuildZoom has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock BuildZoom's overall Customer Service score rated by its users and customers.
About BuildZoom's Customer Service
Address
301 Howard Street , San Francisco, CA 94105
Website
https://www.buildzoom.com
Phone Number
844-336-0033
BuildZoom's Social Links
Quick Insights into BuildZoom Customer Service
BuildZoom's Customer Service score was rated highest by customers who have used BuildZoom's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked BuildZoom's Customer Service score.
Ranked BuildZoom Customer Service the Highest
BuildZoom Customer Service Score by Gender
BuildZoom's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of BuildZoom.
Male
1.5/5
Female
N/A
BuildZoom Customer Service Score by Ethnicity
BuildZoom's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of BuildZoom.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
BuildZoom Customer Service Score by Usage
BuildZoom's Customer Service score was rated 1.5 stars by customers who have used BuildZoom's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
BuildZoom as an Employer
4.2/5
BuildZoom has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
BuildZoom scored a -26 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of BuildZoom would recommend the brand to a friend. ENPS measures how likely BuildZoom employees would recommend working at BuildZoom to a friend.
Net Promoter Score
-26
NPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 79% | Promoters |
|---|---|
| 9% | Passive |
| 12% | Detractors |
