-20
NPS
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Brand Page
Built Technologies
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About Built Technologies' Brand
Built provides real-time visibility into your construction portfolio while simplifying the complex loan administration process.
Brand at a Glance
55%
Customer Loyalty
3.1/5
Product Quality
3.2/5
Pricing
5/5
Customer Service
Built Technologies NPS
Built Technologies's Net Promoter Score (NPS) is a -20 with 20% Promoters, 40% Passives, and 40% Detractors. Net Promoter Score tracks whether Built Technologies's customers would recommend using the product based on a scale of -100 to 100.
Built Technologies Overall NPS
| 20% | Promoters |
|---|---|
| 40% | Passives |
| 40% | Detractors |
Built Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 0 | Oct 2021 | 0 |
Dec 2021 0 | Dec 2021 | 0 |
Oct 2022 33 | Oct 2022 | 33 |
Aug 2023 0 | Aug 2023 | 0 |
Jan 2024 -20 | Jan 2024 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Built Technologies Customer Reviews
Out of the 2 Built Technologies customer reviews 1 was positive and 1 was constructive. Built Technologies customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Built Technologies Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Built Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Built Technologies Product Quality
3.1/5
Built Technologies has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Built Technologies' overall Product Quality score rated by its users and customers.
Built Technologies Product Information
Built Technologies’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.getbuilt.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Built Technologies Pricing
Built Technologies ROI & Value For Money
3.2/5
Built Technologies has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Built Technologies Customer Satisfaction (CSAT)
Built Technologies Customer Satisfaction (CSAT) Score
34 / 100
Built Technologies has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Built Technologies Customer Service
5/5
Built Technologies has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Built Technologies's Customer Service
Address
635 Grassmere Park, Nashville, TN 37211
Website
http://www.getbuilt.com
Built Technologies as an Employer
2.4/5
Built Technologies has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Built Technologies scored a -20 for Net Promoter Score and a -63 for Employee Net Promoter Score. NPS gauges how likely a customer of Built Technologies would recommend the brand to a friend. ENPS measures how likely Built Technologies employees would recommend working at Built Technologies to a friend.
Net Promoter Score
-20
NPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-63
eNPS Score
| 12% | Promoters |
|---|---|
| 13% | Passive |
| 75% | Detractors |
