-78
NPS
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Brand Page
Bulb
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About Bulb's Brand
bulb's mission is to help students tell their whole story with a simple, beautiful and powerful digital portfolio.
Brand at a Glance
66%
Customer Loyalty
2.3/5
Product Quality
2.1/5
Pricing
2.2/5
Customer Service
Bulb NPS
Bulb's Net Promoter Score (NPS) is a -78 with 11% Promoters, 0% Passives, and 89% Detractors. Net Promoter Score tracks whether Bulb's customers would recommend using the product based on a scale of -100 to 100.
Bulb Overall NPS
| 11% | Promoters |
|---|---|
| 0% | Passives |
| 89% | Detractors |
Bulb NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
May 2021 -100 | May 2021 | -100 |
Sep 2021 -100 | Sep 2021 | -100 |
Jan 2022 -100 | Jan 2022 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Oct 2022 -77 | Oct 2022 | -77 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bulb Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Bulb users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bulb Product Quality
2.3/5
Bulb has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Bulb's overall Product Quality score rated by its users and customers.
Bulb Product Information
Bulb’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- https://www.bulbapp.com
- Company Size
- 51-200 Employees
Industry
Education
Bulb Pricing
Bulb ROI & Value For Money
2.1/5
Bulb has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Bulb's overall ROI score rated by its users and customers.
Bulb Customer Satisfaction (CSAT)
Bulb Customer Satisfaction (CSAT) Score
14 / 100
Bulb has an overall Customer Satisfaction score of 14 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
43%
Dissatisfied
0%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bulb Customer Service
2.2/5
Bulb has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Bulb's overall Customer Service score rated by its users and customers.
About Bulb's Customer Service
Address
400 E. Simpson St., Fort Collins, CO 80026
Website
https://www.bulbapp.com
Bulb's Social Links
Bulb as an Employer
2.5/5
Bulb has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Bulb scored a -78 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Bulb would recommend the brand to a friend. ENPS measures how likely Bulb employees would recommend working at Bulb to a friend.
Net Promoter Score
-78
NPS Score
| 11% | Promoters |
|---|---|
| 0% | Passive |
| 89% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
