16
NPS
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Bullhorn
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About Bullhorn's Brand
Bullhorn provides cloud-based CRM solutions for companies in business services industries.
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Bullhorn CMO
Bullhorn NPS
Bullhorn's Net Promoter Score (NPS) is a 16 with 53% Promoters, 10% Passives, and 37% Detractors. Net Promoter Score tracks whether Bullhorn's customers would recommend using the product based on a scale of -100 to 100.
Bullhorn Overall NPS
| 53% | Promoters |
|---|---|
| 10% | Passives |
| 37% | Detractors |
Bullhorn NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 21 | Nov 2022 | 21 |
Dec 2022 21 | Dec 2022 | 21 |
Jan 2023 21 | Jan 2023 | 21 |
Aug 2023 19 | Aug 2023 | 19 |
Jan 2024 18 | Jan 2024 | 18 |
Apr 2024 18 | Apr 2024 | 18 |
May 2024 16 | May 2024 | 16 |
Aug 2024 18 | Aug 2024 | 18 |
Nov 2024 16 | Nov 2024 | 16 |
Jan 2025 16 | Jan 2025 | 16 |
Feb 2025 16 | Feb 2025 | 16 |
Oct 2025 16 | Oct 2025 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bullhorn NPS by Usage
Bullhorn's NPS was rated the highest by customers who have used Bullhorn's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
1 to 2 Years 11 | 1 to 2 Years | 11 |
2 to 5 Years 33 | 2 to 5 Years | 33 |
5 to 10 Years 42 | 5 to 10 Years | 42 |
Bullhorn Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Bullhorn users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bullhorn Customer Loyalty Score by Usage
Bullhorn's Customer Loyalty score was rated 78% by customers who have used Bullhorn's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Bullhorn Product Quality
3.7/5
Bullhorn has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Bullhorn Product Information
Bullhorn serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Bullhorn supports Web devices and offers products for medium and large sized businesses.
Bullhorn’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Bullhorn's product the highest. Reviewers from the Staffing and Recruiting industry rated Bullhorn the lowest at 3.
- Website
- http://www.bullhorn.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Consumer Services
Enterprise
SaaS
Languages Supported
English
Dutch
French
German
Spanish
Polish
Quick Insights into Bullhorn Product Quality
Bullhorn's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers from the Staffing and Recruiting industry.
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Ranked Bullhorn Product Quality the Highest
Ranked Bullhorn Product Quality the Lowest
Bullhorn Product Quality Score by Usage
Bullhorn's Product Quality score was rated the highest by customers who have used Bullhorn's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Bullhorn Product Quality Score by Industry
Bullhorn's Product Quality score was rated the highest by Tech industry customers, and the lowest by Staffing and Recruiting industry customers.
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Bullhorn Pricing
Bullhorn ROI & Value For Money
3.5/5
Bullhorn has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Bullhorn Pricing Plans
Bullhorn has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Accounting industry think that they had the lowest ROI from Bullhorn.
Who Uses Bullhorn?
Medium Businesses
Large Enterprises
Quick Insights into Bullhorn ROI
Bullhorn's ROI score was rated highest by customers from the Retail industry, and rated lowest by customers from the Accounting industry.
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Ranked Bullhorn ROI the Highest
Ranked Bullhorn ROI the Lowest
Bullhorn ROI Score by Usage
Bullhorn's ROI score was rated 4 stars by customers who have used Bullhorn's products/services for 2 to 5 Years.
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Bullhorn ROI Score by Industry
Bullhorn's ROI score was rated the highest by Retail industry customers, and the lowest by Accounting industry customers.
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Bullhorn Customer Satisfaction (CSAT)
Bullhorn Customer Satisfaction (CSAT) Score
56 / 100
Bullhorn has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
31%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
6%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bullhorn Customer Service
3.4/5
Bullhorn has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Bullhorn's Customer Service
Address
Boston, MA
Website
http://www.bullhorn.com
Phone Number
(617) 478-9100
Quick Insights into Bullhorn Customer Service
Bullhorn's Customer Service score was rated highest by customers who have used Bullhorn's products/services for 2 to 5 Years.
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Ranked Bullhorn Customer Service the Highest
Bullhorn Customer Service Score by Usage
Bullhorn's Customer Service score was rated 4.1 stars by customers who have used Bullhorn's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Consumer vs. Employees
Bullhorn scored a 16 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Bullhorn would recommend the brand to a friend. ENPS measures how likely Bullhorn employees would recommend working at Bullhorn to a friend.
Net Promoter Score
16
NPS Score
| 53% | Promoters |
|---|---|
| 10% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 43% | Promoters |
|---|---|
| 27% | Passive |
| 30% | Detractors |
