50
NPS
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BullsEye Telecom
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About BullsEye Telecom's Brand
BullsEye Telecom offers traditional voice, data, VoIP, cellular and telecom expense management options.
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
BullsEye Telecom NPS
BullsEye Telecom's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether BullsEye Telecom's customers would recommend using the product based on a scale of -100 to 100.
BullsEye Telecom Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
BullsEye Telecom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 0 | Feb 2023 | 0 |
May 2024 50 | May 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BullsEye Telecom Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of BullsEye Telecom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BullsEye Telecom Product Quality
4.5/5
BullsEye Telecom has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BullsEye Telecom's overall Product Quality score rated by its users and customers.
BullsEye Telecom Product Information
BullsEye Telecom’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
Mobile App
SaaS
BullsEye Telecom Pricing
BullsEye Telecom ROI & Value For Money
4.7/5
BullsEye Telecom has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock BullsEye Telecom's overall ROI score rated by its users and customers.
BullsEye Telecom Customer Satisfaction (CSAT)
BullsEye Telecom Customer Satisfaction (CSAT) Score
100 / 100
BullsEye Telecom has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BullsEye Telecom Customer Service
4.7/5
BullsEye Telecom has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock BullsEye Telecom's overall Customer Service score rated by its users and customers.
About BullsEye Telecom's Customer Service
Address
25900 Greenfield Rd, Suite 330, Oak Park, MI
Website
http://www.bullseyetelecom.com
Phone Number
248-784-2500
BullsEye Telecom as an Employer
2.9/5
BullsEye Telecom has a 2.9/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
BullsEye Telecom scored a 50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of BullsEye Telecom would recommend the brand to a friend. ENPS measures how likely BullsEye Telecom employees would recommend working at BullsEye Telecom to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
