-100
NPS
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Bunker Hill Capital
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About Bunker Hill Capital's Brand
Bunker Hill Capital is a private equity firm that makes investments in lower middle market companies.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
2.5/5
Pricing
1.5/5
Customer Service
Bunker Hill Capital NPS
Bunker Hill Capital's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Bunker Hill Capital's customers would recommend using the product based on a scale of -100 to 100.
Bunker Hill Capital Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Bunker Hill Capital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -100 | Jun 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bunker Hill Capital Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Bunker Hill Capital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bunker Hill Capital Product Quality
1.5/5
Bunker Hill Capital has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bunker Hill Capital's overall Product Quality score rated by its users and customers.
Bunker Hill Capital Product Information
Bunker Hill Capital’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://bunkerhillcapital.com
- Company Size
- 1-10 Employees
Industry
Tech
Banking
FinTech
Bunker Hill Capital Pricing
Bunker Hill Capital ROI & Value For Money
2.5/5
Bunker Hill Capital has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bunker Hill Capital's overall ROI score rated by its users and customers.
Bunker Hill Capital Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bunker Hill Capital Customer Service
1.5/5
Bunker Hill Capital has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bunker Hill Capital's overall Customer Service score rated by its users and customers.
About Bunker Hill Capital's Customer Service
Address
260 Franklin Street, Suite 1860, Boston, MA 02110
Website
http://bunkerhillcapital.com
Consumer vs. Employees
Bunker Hill Capital scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Bunker Hill Capital would recommend the brand to a friend. ENPS measures how likely Bunker Hill Capital employees would recommend working at Bunker Hill Capital to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
