-6
NPS
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BUNN
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About BUNN's Brand
Brand at a Glance
77%
Customer Loyalty
3.4/5
Product Quality
2.8/5
Pricing
2.7/5
Customer Service
BUNN NPS
BUNN's Net Promoter Score (NPS) is a -6 with 47% Promoters, 0% Passives, and 53% Detractors. Net Promoter Score tracks whether BUNN's customers would recommend using the product based on a scale of -100 to 100.
BUNN Overall NPS
| 47% | Promoters |
|---|---|
| 0% | Passives |
| 53% | Detractors |
BUNN NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -43 | Nov 2022 | -43 |
Dec 2022 -25 | Dec 2022 | -25 |
Jan 2023 -33 | Jan 2023 | -33 |
Mar 2023 -20 | Mar 2023 | -20 |
May 2023 -27 | May 2023 | -27 |
Sep 2023 -33 | Sep 2023 | -33 |
Oct 2023 -39 | Oct 2023 | -39 |
Mar 2024 -29 | Mar 2024 | -29 |
Apr 2024 -20 | Apr 2024 | -20 |
Aug 2024 -25 | Aug 2024 | -25 |
Dec 2024 -11 | Dec 2024 | -11 |
Jan 2025 -5 | Jan 2025 | -5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BUNN NPS by Gender
Male customers rated BUNN's NPS 14 points higher than Female customers.
Male
-20
BUNN's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
-34
BUNN's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
BUNN NPS by Ethnicity
BUNN's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
BUNN NPS by Age
BUNN's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
BUNN NPS by Usage
BUNN's NPS was rated 34 points by customers who have used BUNN's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 34 | Over 10 Years | 34 |
BUNN Customer Reviews
Out of the 2 BUNN customer reviews 1 was positive and 1 was constructive. BUNN customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
BUNN Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of BUNN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BUNN Customer Loyalty Score by Gender
Male customers rated BUNN's Customer Loyalty score 12% higher than Female customers.
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Male
82%
Yes
Female
70%
Yes
BUNN Customer Loyalty Score by Ethnicity
BUNN's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of BUNN.
78
out of 100
Caucasian
BUNN Customer Loyalty Score by Age
BUNN's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of BUNN.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 70% | 46-50 | 70% |
56-60 100% | 56-60 | 100% |
BUNN Customer Loyalty Score by Usage
BUNN's Customer Loyalty score was rated 100% by customers who have used BUNN's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
BUNN Product Quality
3.4/5
BUNN has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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BUNN Product Information
BUNN’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.bunn.com
- Company Size
- 10,000+ Employees
Quick Insights into BUNN Product Quality
BUNN's Product Quality score was rated highest by customers ages 56-60, and rated lowest by Female customers.
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Ranked BUNN Product Quality the Highest
Ranked BUNN Product Quality the Lowest
BUNN Product Quality Score by Gender
Male customers rated BUNN's Product Quality score 0.7 stars higher than Female customers.
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Male
3.4/5
Female
2.7/5
BUNN Product Quality Score by Ethnicity
BUNN's Product Quality score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of BUNN.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
BUNN Product Quality Score by Age
BUNN's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of BUNN.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.5 | 46-50 | 3.5 |
56-60 3.8 | 56-60 | 3.8 |
BUNN Product Quality Score by Usage
BUNN's Product Quality score was rated 3.8 stars by customers who have used BUNN's products/services for Over 10 Years.
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BUNN Pricing
BUNN ROI & Value For Money
2.8/5
BUNN has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into BUNN ROI
BUNN's ROI score was rated highest by customers ages 56-60, and rated lowest by Female customers.
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Ranked BUNN ROI the Highest
Ranked BUNN ROI the Lowest
BUNN ROI Score by Gender
Male customers rated BUNN's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of BUNN.
Male
2.8/5
Female
2.4/5
BUNN ROI Score by Ethnicity
BUNN's ROI score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of BUNN.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
BUNN ROI Score by Age
BUNN's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of BUNN.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.3 | 46-50 | 3.3 |
56-60 3.5 | 56-60 | 3.5 |
BUNN ROI Score by Usage
BUNN's ROI score was rated 3.3 stars by customers who have used BUNN's products/services for Over 10 Years.
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BUNN Customer Satisfaction (CSAT)
BUNN Customer Satisfaction (CSAT) Score
47 / 100
BUNN has an overall Customer Satisfaction score of 47 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
47%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BUNN Customer Satisfaction
BUNN's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by Male customers.
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Ranked BUNN Customer Satisfaction the Highest
Ranked BUNN Customer Satisfaction the Lowest
BUNN Customer Satisfaction Score by Gender
BUNN's Customer Satisfaction score was rated 50 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of BUNN.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
50 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
BUNN Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
BUNN's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of BUNN.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
38%
BUNN Customer Satisfaction Score by Age
BUNN's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of BUNN.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 66% | |||||||||||||||
| 56-60 | 67% |
BUNN Customer Satisfaction Score by Usage
BUNN's Customer Satisfaction score was rated 60 points by customers who have used BUNN's products/services for Over 10 Years.
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BUNN Customer Service
2.7/5
BUNN has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About BUNN's Customer Service
Website
http://www.bunn.com
Quick Insights into BUNN Customer Service
BUNN's Customer Service score was rated highest by customers ages 46-50, and rated lowest by Female customers.
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Ranked BUNN Customer Service the Highest
Ranked BUNN Customer Service the Lowest
BUNN Customer Service Score by Gender
Male customers rated BUNN's Customer Service score 0.4 stars higher than Female customers.
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Male
2.8/5
Female
2.4/5
BUNN Customer Service Score by Ethnicity
BUNN's Customer Service score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of BUNN.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
BUNN Customer Service Score by Age
BUNN's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of BUNN.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 3.3 | 46-50 | 3.3 |
56-60 2.8 | 56-60 | 2.8 |
BUNN Customer Service Score by Usage
BUNN's Customer Service score was rated 2.9 stars by customers who have used BUNN's products/services for Over 10 Years.
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BUNN as an Employer
Consumer vs. Employees
BUNN scored a -6 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of BUNN would recommend the brand to a friend. ENPS measures how likely BUNN employees would recommend working at BUNN to a friend.
Net Promoter Score
-6
NPS Score
| 47% | Promoters |
|---|---|
| 0% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 38% | Promoters |
|---|---|
| 31% | Passive |
| 31% | Detractors |
