25
NPS
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Bunnings Warehouse
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About Bunnings Warehouse's Brand
Retailer of home improvement and outdoor living products. The company retails home improvement and outdoor living products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry.
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Bunnings Warehouse NPS
Bunnings Warehouse's Net Promoter Score (NPS) is a 25 with 52% Promoters, 21% Passives, and 27% Detractors. Net Promoter Score tracks whether Bunnings Warehouse's customers would recommend using the product based on a scale of -100 to 100.
Bunnings Warehouse Overall NPS
| 52% | Promoters |
|---|---|
| 21% | Passives |
| 27% | Detractors |
Bunnings Warehouse NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 22 | Dec 2024 | 22 |
Jan 2025 21 | Jan 2025 | 21 |
Feb 2025 21 | Feb 2025 | 21 |
Mar 2025 24 | Mar 2025 | 24 |
Apr 2025 23 | Apr 2025 | 23 |
May 2025 25 | May 2025 | 25 |
Jul 2025 22 | Jul 2025 | 22 |
Aug 2025 22 | Aug 2025 | 22 |
Sep 2025 24 | Sep 2025 | 24 |
Oct 2025 24 | Oct 2025 | 24 |
Nov 2025 25 | Nov 2025 | 25 |
Dec 2025 25 | Dec 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bunnings Warehouse NPS by Gender
Female customers rated Bunnings Warehouse's NPS 14 points higher than Male customers.
Male
11
Bunnings Warehouse's NPS was rated 11 by Male customers on Comparably.
43%
Promoters
25%
Passives
32%
Detractors
Female
25
Bunnings Warehouse's NPS was rated 25 by Female customers on Comparably.
53%
Promoters
19%
Passives
28%
Detractors
Bunnings Warehouse NPS by Ethnicity
Bunnings Warehouse's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 19 | Caucasian | 19 |
African American/Black -25 | African American/Black | -25 |
Asian or Pacific Islander 40 | Asian or Pacific Islander | 40 |
Other 7 | Other | 7 |
Bunnings Warehouse NPS by Age
Bunnings Warehouse's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Bunnings Warehouse NPS by Usage
Bunnings Warehouse's NPS was rated the highest by customers who have used Bunnings Warehouse's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
1 to 2 Years 40 | 1 to 2 Years | 40 |
2 to 5 Years 30 | 2 to 5 Years | 30 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 25 | Over 10 Years | 25 |
Bunnings Warehouse Customer Reviews
Out of the 11 Bunnings Warehouse customer reviews 9 were positive and 2 were constructive. Bunnings Warehouse customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Bunnings Warehouse Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Bunnings Warehouse users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bunnings Warehouse Customer Loyalty Score by Gender
Male customers rated Bunnings Warehouse's Customer Loyalty score 9% higher than Female customers.
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Male
84%
Yes
Female
75%
Yes
Bunnings Warehouse Customer Loyalty Score by Ethnicity
Bunnings Warehouse's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bunnings Warehouse.
80
out of 100
Caucasian
55
out of 100
African American/Black
82
out of 100
Asian or Pacific Islander
82
out of 100
Other
Bunnings Warehouse Customer Loyalty Score by Age
Bunnings Warehouse's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 85% | 26-30 | 85% |
31-35 64% | 31-35 | 64% |
41-45 78% | 41-45 | 78% |
46-50 82% | 46-50 | 82% |
51-55 85% | 51-55 | 85% |
56-60 78% | 56-60 | 78% |
61-65 70% | 61-65 | 70% |
66+ 100% | 66+ | 100% |
Bunnings Warehouse Customer Loyalty Score by Usage
Bunnings Warehouse's Customer Loyalty score was rated the highest by customers who have used Bunnings Warehouse's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Bunnings Warehouse Customer Loyalty Score by Industry
Bunnings Warehouse's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Arts and Entertainment industry customers.
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Bunnings Warehouse Product Quality
3.8/5
Bunnings Warehouse has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Bunnings Warehouse Product Information
Bunnings Warehouse’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Bunnings Warehouse's product the highest. Reviewers from the Construction industry rated Bunnings Warehouse the lowest at 2.3.
- Website
- www.bunnings.com.au
- Company Size
- 10,000+ Employees
Quick Insights into Bunnings Warehouse Product Quality
Bunnings Warehouse's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers from the Construction industry.
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Ranked Bunnings Warehouse Product Quality the Highest
Ranked Bunnings Warehouse Product Quality the Lowest
Bunnings Warehouse Product Quality Score by Gender
Female customers rated Bunnings Warehouse's Product Quality score 0.1 stars higher than Male customers.
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Male
3.7/5
Female
3.8/5
Bunnings Warehouse Product Quality Score by Ethnicity
Bunnings Warehouse's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bunnings Warehouse.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.2 | Other | 3.2 |
Bunnings Warehouse Product Quality Score by Age
Bunnings Warehouse's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Bunnings Warehouse.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 4.1 | 26-30 | 4.1 |
31-35 3.2 | 31-35 | 3.2 |
41-45 3.8 | 41-45 | 3.8 |
46-50 3.2 | 46-50 | 3.2 |
51-55 3.6 | 51-55 | 3.6 |
56-60 3.6 | 56-60 | 3.6 |
61-65 3.3 | 61-65 | 3.3 |
66+ 4.3 | 66+ | 4.3 |
Bunnings Warehouse Product Quality Score by Usage
Bunnings Warehouse's Product Quality score was rated the highest by customers who have used Bunnings Warehouse's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Bunnings Warehouse Product Quality Score by Industry
Bunnings Warehouse's Product Quality score was rated the highest by Education industry customers, and the lowest by Construction industry customers.
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Bunnings Warehouse Pricing
Bunnings Warehouse ROI & Value For Money
3.8/5
Bunnings Warehouse has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Bunnings Warehouse Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Construction industry think that they had the lowest ROI from Bunnings Warehouse.
Quick Insights into Bunnings Warehouse ROI
Bunnings Warehouse's ROI score was rated highest by customers from the Education industry, and rated lowest by customers from the Construction industry.
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Ranked Bunnings Warehouse ROI the Highest
Ranked Bunnings Warehouse ROI the Lowest
Bunnings Warehouse ROI Score by Gender
Bunnings Warehouse's ROI score was rated 3.8 by both Female and Male customers on Comparably.
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Male
3.8/5
Female
3.8/5
Bunnings Warehouse ROI Score by Ethnicity
Bunnings Warehouse's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bunnings Warehouse.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 3.4 | Other | 3.4 |
Bunnings Warehouse ROI Score by Age
Bunnings Warehouse's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Bunnings Warehouse.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3.4 | 31-35 | 3.4 |
41-45 3.9 | 41-45 | 3.9 |
46-50 3.3 | 46-50 | 3.3 |
51-55 3.6 | 51-55 | 3.6 |
56-60 3.7 | 56-60 | 3.7 |
61-65 3.8 | 61-65 | 3.8 |
66+ 4.4 | 66+ | 4.4 |
Bunnings Warehouse ROI Score by Usage
Bunnings Warehouse's ROI score was rated the highest by customers who have used Bunnings Warehouse's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Bunnings Warehouse ROI Score by Industry
Bunnings Warehouse's ROI score was rated the highest by Education industry customers, and the lowest by Construction industry customers.
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Bunnings Warehouse Customer Satisfaction (CSAT)
Bunnings Warehouse Customer Satisfaction (CSAT) Score
70 / 100
Bunnings Warehouse has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
30%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
7%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bunnings Warehouse Customer Satisfaction
Bunnings Warehouse's Customer Satisfaction score was rated highest by customers who have used Bunnings Warehouse's products/services for 1 to 2 Years, and rated lowest by customers from the Consulting industry.
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Ranked Bunnings Warehouse Customer Satisfaction the Highest
Ranked Bunnings Warehouse Customer Satisfaction the Lowest
Bunnings Warehouse Customer Satisfaction Score by Gender
Female customers rated Bunnings Warehouse's Customer Satisfaction score 1 points higher than Male customers.
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71 / 100
MaleVery Satisfied | 39% | |
|---|---|---|
Satisfied | 32% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 8% | |
Very Dissatisfied | 7% |
72 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 9% | |
Very Dissatisfied | 3% |
Bunnings Warehouse Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bunnings Warehouse's Customer Satisfaction (CSAT) score was rated 64% according to Caucasian users and customers.
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64 / 100
Very Satisfied
35%
Satisfied
29%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
10%
Very Dissatisfied
3%
CSAT according to African American/Black
Bunnings Warehouse's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Bunnings Warehouse's Customer Satisfaction (CSAT) score was rated 90% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bunnings Warehouse.
90 / 100
Very Satisfied
30%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
10%
CSAT according to Other
Bunnings Warehouse's Customer Satisfaction (CSAT) score was rated 74% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bunnings Warehouse.
74 / 100
Very Satisfied
47%
Satisfied
27%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
12%
Bunnings Warehouse Customer Satisfaction Score by Age
Bunnings Warehouse's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Bunnings Warehouse.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 26-30 | 66% | |||||||||||||||
| 31-35 | 80% | |||||||||||||||
| 41-45 | 62% | |||||||||||||||
| 46-50 | 60% | |||||||||||||||
| 51-55 | 58% | |||||||||||||||
| 56-60 | 100% | |||||||||||||||
| 61-65 | 34% | |||||||||||||||
| 66+ | 100% |
Bunnings Warehouse Customer Satisfaction Score by Usage
Bunnings Warehouse's Customer Satisfaction score was rated the highest by customers who have used Bunnings Warehouse's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Bunnings Warehouse Customer Satisfaction Score by Industry
Bunnings Warehouse's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Consulting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Bunnings Warehouse Customer Satisfaction Score by Industry",
"text": "Bunnings Warehouse's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Consulting industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 86,
"stars": 0,
"csatScore": 86,
"text": "Bunnings Warehouse's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 86
},
{
"label": "Accounting",
"groupId": 495,
"score": 78,
"stars": 0,
"csatScore": 78,
"text": "Bunnings Warehouse's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 78
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Bunnings Warehouse's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Construction",
"groupId": 510,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Bunnings Warehouse's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Consulting",
"groupId": 511,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Bunnings Warehouse's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Education",
"groupId": 515,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Bunnings Warehouse's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
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}
]
}Bunnings Warehouse Customer Service
3.8/5
Bunnings Warehouse has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Bunnings Warehouse's Customer Service
Address
Locked Bag 3004, Hawthorn, 3122
Website
www.bunnings.com.au
Quick Insights into Bunnings Warehouse Customer Service
Bunnings Warehouse's Customer Service score was rated highest by customers from the Education industry, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked Bunnings Warehouse Customer Service the Highest
Ranked Bunnings Warehouse Customer Service the Lowest
Bunnings Warehouse Customer Service Score by Gender
Male customers rated Bunnings Warehouse's Customer Service score 0.2 stars higher than Female customers.
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Male
3.8/5
Female
3.6/5
Bunnings Warehouse Customer Service Score by Ethnicity
Bunnings Warehouse's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bunnings Warehouse.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.2 | Other | 3.2 |
Bunnings Warehouse Customer Service Score by Age
Bunnings Warehouse's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Bunnings Warehouse.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.6 | 26-30 | 3.6 |
31-35 3.7 | 31-35 | 3.7 |
41-45 3.5 | 41-45 | 3.5 |
46-50 2.9 | 46-50 | 2.9 |
51-55 3.3 | 51-55 | 3.3 |
56-60 3.7 | 56-60 | 3.7 |
61-65 3.3 | 61-65 | 3.3 |
66+ 4.7 | 66+ | 4.7 |
Bunnings Warehouse Customer Service Score by Usage
Bunnings Warehouse's Customer Service score was rated the highest by customers who have used Bunnings Warehouse's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Bunnings Warehouse Customer Service Score by Industry
Bunnings Warehouse's Customer Service score was rated the highest by Education industry customers, and the lowest by Arts and Entertainment industry customers.
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Bunnings Warehouse as an Employer
3.3/5
Bunnings Warehouse has a 3.3/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Bunnings Warehouse scored a 25 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of Bunnings Warehouse would recommend the brand to a friend. ENPS measures how likely Bunnings Warehouse employees would recommend working at Bunnings Warehouse to a friend.
Net Promoter Score
25
NPS Score
| 52% | Promoters |
|---|---|
| 21% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 41% | Promoters |
|---|---|
| 15% | Passive |
| 44% | Detractors |
