0
NPS
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Brand Page
bunq
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About bunq's Brand
bunq is not an ordinary bank Instead of making more money we want to reinvent money itself with mobile technology
Brand at a Glance
47%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3/5
Customer Service
bunq NPS
bunq's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether bunq's customers would recommend using the product based on a scale of -100 to 100.
bunq Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
bunq NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -66 | Dec 2022 | -66 |
Apr 2023 -25 | Apr 2023 | -25 |
May 2023 -40 | May 2023 | -40 |
Jun 2023 -17 | Jun 2023 | -17 |
Jul 2023 -29 | Jul 2023 | -29 |
Aug 2023 -22 | Aug 2023 | -22 |
Apr 2024 -30 | Apr 2024 | -30 |
May 2024 -18 | May 2024 | -18 |
Jun 2024 -25 | Jun 2024 | -25 |
Jul 2024 -16 | Jul 2024 | -16 |
Mar 2025 -8 | Mar 2025 | -8 |
Apr 2025 0 | Apr 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
bunq Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of bunq users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
bunq Product Quality
3.2/5
bunq has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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bunq Product Information
bunq’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
bunq Pricing
bunq ROI & Value For Money
3/5
bunq has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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bunq Customer Satisfaction (CSAT)
bunq Customer Satisfaction (CSAT) Score
64 / 100
bunq has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
46%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
bunq Customer Service
3/5
bunq has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About bunq's Customer Service
Address
Amsterdam, Netherlands
Website
https://www.bunq.com/en/jobs/
bunq as an Employer
Consumer vs. Employees
bunq scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of bunq would recommend the brand to a friend. ENPS measures how likely bunq employees would recommend working at bunq to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
