10
NPS
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Bunzl Distribution USA
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About Bunzl Distribution USA's Brand
By associating ourselves with people who are enthusiatic about creating value for customers, we have grown to be one of the most sucessful companies in the distrubition industry. We are a distributor experiencing consistent growth who supports businesses at a national and global level with a variety of essential products, and that success starts with our people. Bunzl is proud to employ a dedicated team that is key to finding solutions for our customers. We are our people - We Are Bunzl.
Brand at a Glance
77%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Bunzl Distribution USA NPS
Bunzl Distribution USA's Net Promoter Score (NPS) is a 10 with 50% Promoters, 10% Passives, and 40% Detractors. Net Promoter Score tracks whether Bunzl Distribution USA's customers would recommend using the product based on a scale of -100 to 100.
Bunzl Distribution USA Overall NPS
| 50% | Promoters |
|---|---|
| 10% | Passives |
| 40% | Detractors |
Bunzl Distribution USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Feb 2021 100 | Feb 2021 | 100 |
Apr 2024 33 | Apr 2024 | 33 |
May 2024 25 | May 2024 | 25 |
Dec 2024 40 | Dec 2024 | 40 |
Mar 2025 -1 | Mar 2025 | -1 |
Apr 2025 -13 | Apr 2025 | -13 |
Jul 2025 0 | Jul 2025 | 0 |
Oct 2025 10 | Oct 2025 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bunzl Distribution USA NPS by Usage
Bunzl Distribution USA's NPS was rated -34 points by customers who have used Bunzl Distribution USA's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
Bunzl Distribution USA Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Bunzl Distribution USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bunzl Distribution USA Customer Loyalty Score by Usage
Bunzl Distribution USA's Customer Loyalty score was rated 40% by customers who have used Bunzl Distribution USA's products/services for 2 to 5 Years.
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Bunzl Distribution USA Product Quality
3.4/5
Bunzl Distribution USA has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Bunzl Distribution USA Product Information
Bunzl Distribution USA’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Logistics and Supply Chain
Quick Insights into Bunzl Distribution USA Product Quality
Bunzl Distribution USA's Product Quality score was rated highest by customers who have used Bunzl Distribution USA's products/services for 2 to 5 Years.
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Ranked Bunzl Distribution USA Product Quality the Highest
Bunzl Distribution USA Product Quality Score by Usage
Bunzl Distribution USA's Product Quality score was rated 3.1 stars by customers who have used Bunzl Distribution USA's products/services for 2 to 5 Years.
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Bunzl Distribution USA Pricing
Bunzl Distribution USA ROI & Value For Money
3.3/5
Bunzl Distribution USA has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Bunzl Distribution USA ROI
Bunzl Distribution USA's ROI score was rated highest by customers who have used Bunzl Distribution USA's products/services for 2 to 5 Years.
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Ranked Bunzl Distribution USA ROI the Highest
Bunzl Distribution USA ROI Score by Usage
Bunzl Distribution USA's ROI score was rated 3.6 stars by customers who have used Bunzl Distribution USA's products/services for 2 to 5 Years.
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Bunzl Distribution USA Customer Satisfaction (CSAT)
Bunzl Distribution USA Customer Satisfaction (CSAT) Score
57 / 100
Bunzl Distribution USA has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
43%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bunzl Distribution USA Customer Satisfaction
Bunzl Distribution USA's Customer Satisfaction score was rated highest by customers who have used Bunzl Distribution USA's products/services for 2 to 5 Years.
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Ranked Bunzl Distribution USA Customer Satisfaction the Highest
Bunzl Distribution USA Customer Satisfaction Score by Usage
Bunzl Distribution USA's Customer Satisfaction score was rated 66 points by customers who have used Bunzl Distribution USA's products/services for 2 to 5 Years.
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Bunzl Distribution USA Customer Service
3.3/5
Bunzl Distribution USA has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Bunzl Distribution USA's Customer Service
Address
One CityPlace, Suite 200, Saint Louis, MO 63141
Website
https://www.bunzldistribution.com
Bunzl Distribution USA's Social Links
Quick Insights into Bunzl Distribution USA Customer Service
Bunzl Distribution USA's Customer Service score was rated highest by customers who have used Bunzl Distribution USA's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Bunzl Distribution USA's Customer Service score.
Ranked Bunzl Distribution USA Customer Service the Highest
Bunzl Distribution USA Customer Service Score by Usage
Bunzl Distribution USA's Customer Service score was rated 2.8 stars by customers who have used Bunzl Distribution USA's products/services for 2 to 5 Years.
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Bunzl Distribution USA as an Employer
4.5/5
Bunzl Distribution USA has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Bunzl Distribution USA scored a 10 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Bunzl Distribution USA would recommend the brand to a friend. ENPS measures how likely Bunzl Distribution USA employees would recommend working at Bunzl Distribution USA to a friend.
Net Promoter Score
10
NPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 36% | Promoters |
|---|---|
| 43% | Passive |
| 21% | Detractors |
