50
NPS
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Bureau of Labor Statistics
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About Bureau of Labor Statistics' Brand
The Bureau of Labor Statistics is engaged in providing data and analytics that are used to measure the economy.
Brand at a Glance
71%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Bureau of Labor Statistics NPS
Bureau of Labor Statistics's Net Promoter Score (NPS) is a 50 with 68% Promoters, 14% Passives, and 18% Detractors. Net Promoter Score tracks whether Bureau of Labor Statistics's customers would recommend using the product based on a scale of -100 to 100.
Bureau of Labor Statistics Overall NPS
| 68% | Promoters |
|---|---|
| 14% | Passives |
| 18% | Detractors |
Bureau of Labor Statistics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 57 | Dec 2023 | 57 |
Jan 2024 56 | Jan 2024 | 56 |
Feb 2024 58 | Feb 2024 | 58 |
Mar 2024 54 | Mar 2024 | 54 |
Apr 2024 53 | Apr 2024 | 53 |
May 2024 54 | May 2024 | 54 |
Jun 2024 54 | Jun 2024 | 54 |
Oct 2024 54 | Oct 2024 | 54 |
Nov 2024 52 | Nov 2024 | 52 |
Feb 2025 51 | Feb 2025 | 51 |
Aug 2025 49 | Aug 2025 | 49 |
Mar 2026 51 | Mar 2026 | 51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bureau of Labor Statistics NPS by Gender
Male customers rated Bureau of Labor Statistics's NPS 39 points higher than Female customers.
Male
50
Bureau of Labor Statistics's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
11
Bureau of Labor Statistics's NPS was rated 11 by Female customers on Comparably.
49%
Promoters
13%
Passives
38%
Detractors
Bureau of Labor Statistics NPS by Ethnicity
Bureau of Labor Statistics's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 25 | African American/Black | 25 |
Other 100 | Other | 100 |
Bureau of Labor Statistics NPS by Age
Bureau of Labor Statistics's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.
Bureau of Labor Statistics NPS by Usage
Bureau of Labor Statistics's NPS was rated the highest by customers who have used Bureau of Labor Statistics's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
Over 10 Years 100 | Over 10 Years | 100 |
Bureau of Labor Statistics Customer Reviews
Out of the 3 Bureau of Labor Statistics customer reviews 1 was positive and 2 were constructive. Bureau of Labor Statistics customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Bureau of Labor Statistics Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Bureau of Labor Statistics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bureau of Labor Statistics Customer Loyalty Score by Gender
Male customers rated Bureau of Labor Statistics's Customer Loyalty score 12% higher than Female customers.
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Male
78%
Yes
Female
66%
Yes
Bureau of Labor Statistics Customer Loyalty Score by Ethnicity
Bureau of Labor Statistics's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bureau of Labor Statistics.
33
out of 100
African American/Black
100
out of 100
Other
Bureau of Labor Statistics Customer Loyalty Score by Age
Bureau of Labor Statistics's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Bureau of Labor Statistics.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
56-60 70% | 56-60 | 70% |
Bureau of Labor Statistics Customer Loyalty Score by Usage
Bureau of Labor Statistics's Customer Loyalty score was rated the highest by customers who have used Bureau of Labor Statistics's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Bureau of Labor Statistics Customer Loyalty Score by Industry
Bureau of Labor Statistics's Customer Loyalty score was rated 70% by both Business and Consumer Services and Tech industry customers.
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Bureau of Labor Statistics Product Quality
3.8/5
Bureau of Labor Statistics has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Bureau of Labor Statistics Product Information
Bureau of Labor Statistics’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Bureau of Labor Statistics's product the highest. Reviewers from the Business and Consumer Services industry rated Bureau of Labor Statistics the lowest at 3.8.
- Website
- http://www.bls.gov/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Quick Insights into Bureau of Labor Statistics Product Quality
Bureau of Labor Statistics's Product Quality score was rated highest by Other customers, and rated lowest by customers ages 18-25.
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Ranked Bureau of Labor Statistics Product Quality the Highest
Ranked Bureau of Labor Statistics Product Quality the Lowest
Bureau of Labor Statistics Product Quality Score by Gender
Male customers rated Bureau of Labor Statistics's Product Quality score 0.5 stars higher than Female customers.
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Male
4.4/5
Female
3.9/5
Bureau of Labor Statistics Product Quality Score by Ethnicity
Bureau of Labor Statistics's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bureau of Labor Statistics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.5 | African American/Black | 3.5 |
Other 5 | Other | 5 |
Bureau of Labor Statistics Product Quality Score by Age
Bureau of Labor Statistics's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Bureau of Labor Statistics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
56-60 3.8 | 56-60 | 3.8 |
Bureau of Labor Statistics Product Quality Score by Usage
Bureau of Labor Statistics's Product Quality score was rated the highest by customers who have used Bureau of Labor Statistics's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Bureau of Labor Statistics Product Quality Score by Industry
Bureau of Labor Statistics's Product Quality score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.
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Bureau of Labor Statistics Pricing
Bureau of Labor Statistics ROI & Value For Money
3.9/5
Bureau of Labor Statistics has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Bureau of Labor Statistics' overall ROI score rated by its users and customers.
Bureau of Labor Statistics Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from Bureau of Labor Statistics.
Quick Insights into Bureau of Labor Statistics ROI
Bureau of Labor Statistics's ROI score was rated highest by customers who have used Bureau of Labor Statistics's products/services for Over 10 Years, and rated lowest by customers who have used Bureau of Labor Statistics's products/services for Less than 1 Year.
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Ranked Bureau of Labor Statistics ROI the Highest
Ranked Bureau of Labor Statistics ROI the Lowest
Bureau of Labor Statistics ROI Score by Gender
Male customers rated Bureau of Labor Statistics's ROI score 0.4 stars higher than Female customers.
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Male
4/5
Female
3.6/5
Bureau of Labor Statistics ROI Score by Ethnicity
Bureau of Labor Statistics's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bureau of Labor Statistics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.1 | African American/Black | 3.1 |
Other 4.5 | Other | 4.5 |
Bureau of Labor Statistics ROI Score by Age
Bureau of Labor Statistics's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Bureau of Labor Statistics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
56-60 3.6 | 56-60 | 3.6 |
Bureau of Labor Statistics ROI Score by Usage
Bureau of Labor Statistics's ROI score was rated the highest by customers who have used Bureau of Labor Statistics's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Bureau of Labor Statistics ROI Score by Industry
Bureau of Labor Statistics's ROI score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Bureau of Labor Statistics Customer Satisfaction (CSAT)
Bureau of Labor Statistics Customer Satisfaction (CSAT) Score
64 / 100
Bureau of Labor Statistics has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
21%
Neither Satisfied nor Dissatisfied
26%
Dissatisfied
4%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bureau of Labor Statistics Customer Satisfaction
Bureau of Labor Statistics's Customer Satisfaction score was rated highest by Male customers, and rated lowest by customers ages 18-25.
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Ranked Bureau of Labor Statistics Customer Satisfaction the Highest
Ranked Bureau of Labor Statistics Customer Satisfaction the Lowest
Bureau of Labor Statistics Customer Satisfaction Score by Gender
Male customers rated Bureau of Labor Statistics's Customer Satisfaction score 37 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Bureau of Labor Statistics.
100 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
63 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 12% | |
Very Dissatisfied | 0% |
Bureau of Labor Statistics Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Bureau of Labor Statistics' Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
CSAT according to Other
Bureau of Labor Statistics' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bureau of Labor Statistics.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Bureau of Labor Statistics Customer Satisfaction Score by Age
Bureau of Labor Statistics's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Bureau of Labor Statistics.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 56-60 | 67% |
Bureau of Labor Statistics Customer Satisfaction Score by Usage
Bureau of Labor Statistics's Customer Satisfaction score was rated the highest by customers who have used Bureau of Labor Statistics's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Bureau of Labor Statistics Customer Satisfaction Score by Industry
Bureau of Labor Statistics's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Bureau of Labor Statistics Customer Service
3.9/5
Bureau of Labor Statistics has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Bureau of Labor Statistics' overall Customer Service score rated by its users and customers.
About Bureau of Labor Statistics's Customer Service
Address
Postal Square Building, 2 Massachusetts Avenue, Washington, DC
Website
http://www.bls.gov/
Phone Number
(202) 691-5200
Quick Insights into Bureau of Labor Statistics Customer Service
Bureau of Labor Statistics's Customer Service score was rated highest by customers who have used Bureau of Labor Statistics's products/services for Over 10 Years, and rated lowest by customers who have used Bureau of Labor Statistics's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Bureau of Labor Statistics' Customer Service score.
Ranked Bureau of Labor Statistics Customer Service the Highest
Ranked Bureau of Labor Statistics Customer Service the Lowest
Bureau of Labor Statistics Customer Service Score by Gender
Male customers rated Bureau of Labor Statistics's Customer Service score 0.7 stars higher than Female customers.
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Male
4.2/5
Female
3.5/5
Bureau of Labor Statistics Customer Service Score by Ethnicity
Bureau of Labor Statistics's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bureau of Labor Statistics.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 2.9 | African American/Black | 2.9 |
Other 4.5 | Other | 4.5 |
Bureau of Labor Statistics Customer Service Score by Age
Bureau of Labor Statistics's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Bureau of Labor Statistics.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
56-60 3.6 | 56-60 | 3.6 |
Bureau of Labor Statistics Customer Service Score by Usage
Bureau of Labor Statistics's Customer Service score was rated the highest by customers who have used Bureau of Labor Statistics's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Bureau of Labor Statistics Customer Service Score by Industry
Bureau of Labor Statistics's Customer Service score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.
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Bureau of Labor Statistics as an Employer
2.9/5
Bureau of Labor Statistics has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Bureau of Labor Statistics
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Bureau of Labor Statistics scored a 50 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of Bureau of Labor Statistics would recommend the brand to a friend. ENPS measures how likely Bureau of Labor Statistics employees would recommend working at Bureau of Labor Statistics to a friend.
Net Promoter Score
50
NPS Score
| 68% | Promoters |
|---|---|
| 14% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 21% | Promoters |
|---|---|
| 15% | Passive |
| 64% | Detractors |
