53
NPS
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Bureau Veritas
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About Bureau Veritas' Brand
Provider of consultancy and financial, legal advisory services. The company also offers testing, inspection, audit and certification for quality standard helping clients to improve their performances by offering services and innovative services.
Brand at a Glance
85%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4/5
Customer Service
Bureau Veritas NPS
Bureau Veritas's Net Promoter Score (NPS) is a 53 with 61% Promoters, 31% Passives, and 8% Detractors. Net Promoter Score tracks whether Bureau Veritas's customers would recommend using the product based on a scale of -100 to 100.
Bureau Veritas Overall NPS
| 61% | Promoters |
|---|---|
| 31% | Passives |
| 8% | Detractors |
Bureau Veritas NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Aug 2023 50 | Aug 2023 | 50 |
Sep 2023 66 | Sep 2023 | 66 |
Nov 2023 49 | Nov 2023 | 49 |
Feb 2024 57 | Feb 2024 | 57 |
Mar 2024 63 | Mar 2024 | 63 |
May 2024 66 | May 2024 | 66 |
Dec 2024 60 | Dec 2024 | 60 |
Jan 2025 50 | Jan 2025 | 50 |
Feb 2026 53 | Feb 2026 | 53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bureau Veritas Customer Reviews
Out of the 2 Bureau Veritas customer reviews 1 was positive and 1 was constructive. Bureau Veritas customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Bureau Veritas Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Bureau Veritas users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bureau Veritas Product Quality
3.9/5
Bureau Veritas has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Bureau Veritas Product Information
Bureau Veritas’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- www.bureauveritas.com
- Company Size
- 10,000+ Employees
Bureau Veritas Pricing
Bureau Veritas ROI & Value For Money
4/5
Bureau Veritas has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Bureau Veritas Customer Satisfaction (CSAT)
Bureau Veritas Customer Satisfaction (CSAT) Score
70 / 100
Bureau Veritas has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bureau Veritas Customer Service
4/5
Bureau Veritas has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Bureau Veritas's Customer Service
Address
40-52 Boulevard du Parc, Neuilly-sur-Seine, 92200
Website
www.bureauveritas.com
Phone Number
7
Bureau Veritas as an Employer
Consumer vs. Employees
Bureau Veritas scored a 53 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Bureau Veritas would recommend the brand to a friend. ENPS measures how likely Bureau Veritas employees would recommend working at Bureau Veritas to a friend.
Net Promoter Score
53
NPS Score
| 61% | Promoters |
|---|---|
| 31% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 46% | Promoters |
|---|---|
| 23% | Passive |
| 31% | Detractors |
