-33
NPS
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Bureau Veritas North America
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About Bureau Veritas North America's Brand
Bureau Veritas is a world leader in laboratory testing, inspection and certification services
Brand at a Glance
71%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
Bureau Veritas North America NPS
Bureau Veritas North America's Net Promoter Score (NPS) is a -33 with 24% Promoters, 19% Passives, and 57% Detractors. Net Promoter Score tracks whether Bureau Veritas North America's customers would recommend using the product based on a scale of -100 to 100.
Bureau Veritas North America Overall NPS
| 24% | Promoters |
|---|---|
| 19% | Passives |
| 57% | Detractors |
Bureau Veritas North America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -15 | Dec 2022 | -15 |
Jan 2023 -25 | Jan 2023 | -25 |
Feb 2023 -33 | Feb 2023 | -33 |
Apr 2023 -33 | Apr 2023 | -33 |
Sep 2023 -32 | Sep 2023 | -32 |
Oct 2023 -20 | Oct 2023 | -20 |
Nov 2023 -25 | Nov 2023 | -25 |
Jan 2024 -30 | Jan 2024 | -30 |
Nov 2024 -34 | Nov 2024 | -34 |
Jan 2025 -32 | Jan 2025 | -32 |
Mar 2025 -30 | Mar 2025 | -30 |
Apr 2025 -34 | Apr 2025 | -34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bureau Veritas North America NPS by Gender
Bureau Veritas North America's NPS was rated -33 by Male customers on Comparably.
Male
-33
Bureau Veritas North America's NPS was rated -33 by Male customers on Comparably.
17%
Promoters
33%
Passives
50%
Detractors
Female
N/A
Bureau Veritas North America's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Bureau Veritas North America NPS by Ethnicity
Bureau Veritas North America's NPS was rated -34 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -34 | Other | -34 |
Bureau Veritas North America NPS by Age
Bureau Veritas North America's NPS was rated 0 points by customers ages 41-45 on Comparably.
Bureau Veritas North America NPS by Usage
Bureau Veritas North America's NPS was rated -40 points by customers who have used Bureau Veritas North America's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -40 | 5 to 10 Years | -40 |
Bureau Veritas North America Customer Reviews
Out of the 2 Bureau Veritas North America customer reviews 0 were positive and 2 were constructive. Bureau Veritas North America customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Bureau Veritas North America Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Bureau Veritas North America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bureau Veritas North America Customer Loyalty Score by Gender
Bureau Veritas North America's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
Bureau Veritas North America Customer Loyalty Score by Ethnicity
Bureau Veritas North America's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bureau Veritas North America.
100
out of 100
Other
Bureau Veritas North America Customer Loyalty Score by Age
Bureau Veritas North America's Customer Loyalty score was rated 70% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Bureau Veritas North America.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
Bureau Veritas North America Customer Loyalty Score by Usage
Bureau Veritas North America's Customer Loyalty score was rated 82% by customers who have used Bureau Veritas North America's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Bureau Veritas North America Product Quality
3.1/5
Bureau Veritas North America has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Bureau Veritas North America Product Information
Bureau Veritas North America’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Environmental Services
Quick Insights into Bureau Veritas North America Product Quality
Bureau Veritas North America's Product Quality score was rated highest by customers ages 41-45.
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Ranked Bureau Veritas North America Product Quality the Highest
Bureau Veritas North America Product Quality Score by Gender
Bureau Veritas North America's Product Quality score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Bureau Veritas North America.
Male
3.1/5
Female
N/A
Bureau Veritas North America Product Quality Score by Ethnicity
Bureau Veritas North America's Product Quality score was rated 2.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bureau Veritas North America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 2.3 | Other | 2.3 |
Bureau Veritas North America Product Quality Score by Age
Bureau Veritas North America's Product Quality score was rated 3.1 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Bureau Veritas North America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.1 | 41-45 | 3.1 |
Bureau Veritas North America Product Quality Score by Usage
Bureau Veritas North America's Product Quality score was rated 3 stars by customers who have used Bureau Veritas North America's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Bureau Veritas North America Pricing
Bureau Veritas North America ROI & Value For Money
3/5
Bureau Veritas North America has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Bureau Veritas North America ROI
Bureau Veritas North America's ROI score was rated highest by customers ages 41-45.
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Ranked Bureau Veritas North America ROI the Highest
Bureau Veritas North America ROI Score by Gender
Bureau Veritas North America's ROI score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Bureau Veritas North America.
Male
2.5/5
Female
N/A
Bureau Veritas North America ROI Score by Ethnicity
Bureau Veritas North America's ROI score was rated 1.6 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 1.6 | Other | 1.6 |
Bureau Veritas North America ROI Score by Age
Bureau Veritas North America's ROI score was rated 2.8 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Bureau Veritas North America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.8 | 41-45 | 2.8 |
Bureau Veritas North America ROI Score by Usage
Bureau Veritas North America's ROI score was rated 2.3 stars by customers who have used Bureau Veritas North America's products/services for 5 to 10 Years.
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Bureau Veritas North America Customer Satisfaction (CSAT)
Bureau Veritas North America Customer Satisfaction (CSAT) Score
61 / 100
Bureau Veritas North America has an overall Customer Satisfaction score of 61 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
28%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bureau Veritas North America Customer Satisfaction
Bureau Veritas North America's Customer Satisfaction score was rated highest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked Bureau Veritas North America's Customer Satisfaction.
Ranked Bureau Veritas North America Customer Satisfaction the Highest
Bureau Veritas North America Customer Satisfaction Score by Gender
Bureau Veritas North America's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Bureau Veritas North America.
67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Bureau Veritas North America Customer Satisfaction Score by Ethnicity
CSAT according to Other
Bureau Veritas North America's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bureau Veritas North America.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Bureau Veritas North America Customer Satisfaction Score by Age
Bureau Veritas North America's Customer Satisfaction score was rated 67 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Bureau Veritas North America.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 67% |
Bureau Veritas North America Customer Satisfaction Score by Usage
Bureau Veritas North America's Customer Satisfaction score was rated 60 points by customers who have used Bureau Veritas North America's products/services for 5 to 10 Years.
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Bureau Veritas North America Customer Service
3.1/5
Bureau Veritas North America has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Bureau Veritas North America's Customer Service
Address
247 West 37th Street, Suite 1201, New York City, NY 10018
Website
https://group.bureauveritas.com/
Phone Number
888-357-7020
Bureau Veritas North America's Social Links
Quick Insights into Bureau Veritas North America Customer Service
Bureau Veritas North America's Customer Service score was rated highest by customers ages 41-45.
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Ranked Bureau Veritas North America Customer Service the Highest
Bureau Veritas North America Customer Service Score by Gender
Bureau Veritas North America's Customer Service score was rated 3.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Bureau Veritas North America.
Male
3.2/5
Female
N/A
Bureau Veritas North America Customer Service Score by Ethnicity
Bureau Veritas North America's Customer Service score was rated 2.1 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bureau Veritas North America.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 2.1 | Other | 2.1 |
Bureau Veritas North America Customer Service Score by Age
Bureau Veritas North America's Customer Service score was rated 3.3 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Bureau Veritas North America.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.3 | 41-45 | 3.3 |
Bureau Veritas North America Customer Service Score by Usage
Bureau Veritas North America's Customer Service score was rated 3.2 stars by customers who have used Bureau Veritas North America's products/services for 5 to 10 Years.
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Bureau Veritas North America as an Employer
2.8/5
Bureau Veritas North America has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Bureau Veritas North America
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Bureau Veritas North America scored a -33 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Bureau Veritas North America would recommend the brand to a friend. ENPS measures how likely Bureau Veritas North America employees would recommend working at Bureau Veritas North America to a friend.
Net Promoter Score
-33
NPS Score
| 24% | Promoters |
|---|---|
| 19% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 25% | Promoters |
|---|---|
| 18% | Passive |
| 57% | Detractors |
