80
NPS
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Burn
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About Burn's Brand
BURN designs, manufactures and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.
Brand at a Glance
84%
Customer Loyalty
4.4/5
Product Quality
4.3/5
Pricing
4.3/5
Customer Service
Burn NPS
Burn's Net Promoter Score (NPS) is a 80 with 80% Promoters, 20% Passives, and 0% Detractors. Net Promoter Score tracks whether Burn's customers would recommend using the product based on a scale of -100 to 100.
Burn Overall NPS
| 80% | Promoters |
|---|---|
| 20% | Passives |
| 0% | Detractors |
Burn NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
May 2023 50 | May 2023 | 50 |
Jul 2023 66 | Jul 2023 | 66 |
Sep 2023 75 | Sep 2023 | 75 |
Oct 2023 80 | Oct 2023 | 80 |
Dec 2023 83 | Dec 2023 | 83 |
Mar 2024 85 | Mar 2024 | 85 |
Nov 2024 77 | Nov 2024 | 77 |
Mar 2025 80 | Mar 2025 | 80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Burn NPS by Ethnicity
Burn's NPS was rated 75 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 75 | African American/Black | 75 |
Burn Customer Reviews
Out of the 2 Burn customer reviews 2 were positive and 0 were constructive. Burn customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Burn Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Burn users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Burn Customer Loyalty Score by Ethnicity
Burn's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
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100
out of 100
African American/Black
Burn Product Quality
4.4/5
Burn has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Burn Product Information
Burn’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.burnstoves.com
- Company Size
- 201-500 Employees
Industry
Consumer Goods
Quick Insights into Burn Product Quality
Burn's Product Quality score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Burn's Product Quality.
Ranked Burn Product Quality the Highest
Burn Product Quality Score by Ethnicity
Burn's Product Quality score was rated 4.7 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Burn.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.7 | African American/Black | 4.7 |
Burn Pricing
Burn ROI & Value For Money
4.3/5
Burn has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Quick Insights into Burn ROI
Burn's ROI score was rated highest by African American/Black customers.
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Ranked Burn ROI the Highest
Burn ROI Score by Ethnicity
Burn's ROI score was rated 4.5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Burn.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.5 | African American/Black | 4.5 |
Burn Customer Satisfaction (CSAT)
Burn Customer Satisfaction (CSAT) Score
100 / 100
Burn has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Burn Customer Satisfaction
Burn's Customer Satisfaction score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Burn's Customer Satisfaction.
Ranked Burn Customer Satisfaction the Highest
Burn Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Burn's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Burn.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Burn Customer Service
4.3/5
Burn has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Burn's Customer Service
Address
New Horizon Business Park, Ruiru., 00232 Kenya
Website
http://www.burnstoves.com
Phone Number
+254706585629
Burn's Social Links
Quick Insights into Burn Customer Service
Burn's Customer Service score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Burn's Customer Service score.
Ranked Burn Customer Service the Highest
Burn Customer Service Score by Ethnicity
Burn's Customer Service score was rated 4.5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Burn.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.5 | African American/Black | 4.5 |
Burn as an Employer
4.6/5
Burn has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Burn scored a 80 for Net Promoter Score and a 72 for Employee Net Promoter Score. NPS gauges how likely a customer of Burn would recommend the brand to a friend. ENPS measures how likely Burn employees would recommend working at Burn to a friend.
Net Promoter Score
80
NPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
72
eNPS Score
| 79% | Promoters |
|---|---|
| 14% | Passive |
| 7% | Detractors |
