0
NPS
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Burning Man
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About Burning Man's Brand
Burning Man is a week-long annual event held in the Black Rock Desert in northern Nevada, in the United States.
Brand at a Glance
78%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3/5
Customer Service
Burning Man NPS
Burning Man's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Burning Man's customers would recommend using the product based on a scale of -100 to 100.
Burning Man Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Burning Man NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 8 | Sep 2022 | 8 |
Oct 2022 15 | Oct 2022 | 15 |
Nov 2022 13 | Nov 2022 | 13 |
Mar 2023 19 | Mar 2023 | 19 |
Jul 2023 22 | Jul 2023 | 22 |
Sep 2023 9 | Sep 2023 | 9 |
Apr 2024 0 | Apr 2024 | 0 |
Jun 2024 3 | Jun 2024 | 3 |
Sep 2024 8 | Sep 2024 | 8 |
Oct 2024 -1 | Oct 2024 | -1 |
Dec 2024 -4 | Dec 2024 | -4 |
Sep 2025 0 | Sep 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Burning Man NPS by Gender
Burning Man's NPS was rated -40 by Male customers on Comparably.
Male
-40
Burning Man's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
N/A
Burning Man's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Burning Man NPS by Usage
Burning Man's NPS was rated -60 points by customers who have used Burning Man's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -60 | Over 10 Years | -60 |
Burning Man Customer Reviews
Out of the 3 Burning Man customer reviews 0 were positive and 3 were constructive. Burning Man customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Burning Man Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Burning Man users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Burning Man Customer Loyalty Score by Gender
Burning Man's Customer Loyalty score was rated 82 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Burning Man.
Male
82%
Yes
Female
N/A
Yes
Burning Man Customer Loyalty Score by Usage
Burning Man's Customer Loyalty score was rated 100% by customers who have used Burning Man's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Burning Man Product Quality
3.5/5
Burning Man has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Burning Man Product Information
Burning Man’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.burningman.com
- Company Size
- 51-200 Employees
Industry
Tech
Media
Social
Sports & Entertainment
Quick Insights into Burning Man Product Quality
Burning Man's Product Quality score was rated highest by Male customers.
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Ranked Burning Man Product Quality the Highest
Burning Man Product Quality Score by Gender
Burning Man's Product Quality score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Burning Man Product Quality Score by Usage
Burning Man's Product Quality score was rated 3 stars by customers who have used Burning Man's products/services for Over 10 Years.
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Burning Man Pricing
Burning Man ROI & Value For Money
3.3/5
Burning Man has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Burning Man ROI
Burning Man's ROI score was rated highest by Male customers.
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Ranked Burning Man ROI the Highest
Burning Man ROI Score by Gender
Burning Man's ROI score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Burning Man ROI Score by Usage
Burning Man's ROI score was rated 2.1 stars by customers who have used Burning Man's products/services for Over 10 Years.
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Burning Man Customer Satisfaction (CSAT)
Burning Man Customer Satisfaction (CSAT) Score
65 / 100
Burning Man has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
30%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Burning Man Customer Satisfaction
Burning Man's Customer Satisfaction score was rated highest by Male customers.
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Ranked Burning Man Customer Satisfaction the Highest
Burning Man Customer Satisfaction Score by Gender
Burning Man's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Burning Man.
60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
Burning Man Customer Service
3/5
Burning Man has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Burning Man's Customer Service
Address
660 Alabama Street, San Francisco, CA
Website
http://www.burningman.com
Phone Number
(415) 865-3800
Quick Insights into Burning Man Customer Service
Burning Man's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Burning Man's Customer Service score.
Ranked Burning Man Customer Service the Highest
Burning Man Customer Service Score by Gender
Burning Man's Customer Service score was rated 2.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Burning Man.
Male
2.2/5
Female
N/A
Burning Man Customer Service Score by Usage
Burning Man's Customer Service score was rated 1.9 stars by customers who have used Burning Man's products/services for Over 10 Years.
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Burning Man as an Employer
Consumer vs. Employees
Burning Man scored a 0 for Net Promoter Score and a -59 for Employee Net Promoter Score. NPS gauges how likely a customer of Burning Man would recommend the brand to a friend. ENPS measures how likely Burning Man employees would recommend working at Burning Man to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-59
eNPS Score
| 8% | Promoters |
|---|---|
| 25% | Passive |
| 67% | Detractors |
