42
NPS
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Burrata
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About Burrata's Brand
Short descriptionShort descriptionShort descriptionShort descriptionShort descriptionShort descriptionShort descriptionShort descriptionShort descriptionShort descriptionShort descriptionShort descriptionShort descriptionShort descriptionShort description
Brand at a Glance
94%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Burrata NPS
Burrata's Net Promoter Score (NPS) is a 42 with 67% Promoters, 8% Passives, and 25% Detractors. Net Promoter Score tracks whether Burrata's customers would recommend using the product based on a scale of -100 to 100.
Burrata Overall NPS
| 67% | Promoters |
|---|---|
| 8% | Passives |
| 25% | Detractors |
Burrata NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Nov 2020 -50 | Nov 2020 | -50 |
Apr 2021 -40 | Apr 2021 | -40 |
Jul 2021 13 | Jul 2021 | 13 |
Aug 2021 30 | Aug 2021 | 30 |
Sep 2021 41 | Sep 2021 | 41 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Burrata NPS by Gender
Burrata's NPS was rated 100 by Female customers on Comparably.
Female
100
Burrata's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Male
N/A
Burrata's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Burrata NPS by Ethnicity
Burrata's NPS was rated 100 points by both African American/Black and Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 100 | African American/Black | 100 |
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Burrata NPS by Age
Burrata's NPS was rated 100 points by customers ages 26-30 on Comparably.
Burrata NPS by Usage
Burrata's NPS was rated 100 points by customers who have used Burrata's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
Burrata Customer Loyalty
94%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
94% of Burrata users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Burrata Customer Loyalty Score by Gender
Burrata's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Burrata.
Female
100%
Yes
Male
N/A
Yes
Burrata Customer Loyalty Score by Ethnicity
Burrata's Customer Loyalty score was rated 100% by both African American/Black and Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Burrata.
100
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
Burrata Customer Loyalty Score by Age
Burrata's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Burrata.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
Burrata Customer Loyalty Score by Usage
Burrata's Customer Loyalty score was rated 100% by customers who have used Burrata's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Burrata Product Quality
4.2/5
Burrata has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Burrata Product Information
Burrata’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Quick Insights into Burrata Product Quality
Burrata's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by African American/Black customers.
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Ranked Burrata Product Quality the Highest
Ranked Burrata Product Quality the Lowest
Burrata Product Quality Score by Gender
Burrata's Product Quality score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Burrata.
Female
4.1/5
Male
N/A
Burrata Product Quality Score by Ethnicity
Burrata's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Burrata.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Burrata Product Quality Score by Age
Burrata's Product Quality score was rated 4.4 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Burrata.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.4 | 26-30 | 4.4 |
Burrata Product Quality Score by Usage
Burrata's Product Quality score was rated 4.5 stars by customers who have used Burrata's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Burrata Pricing
Burrata ROI & Value For Money
4.1/5
Burrata has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Burrata ROI
Burrata's ROI score was rated highest by customers ages 26-30, and rated lowest by Asian or Pacific Islander customers.
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Ranked Burrata ROI the Highest
Ranked Burrata ROI the Lowest
Burrata ROI Score by Gender
Burrata's ROI score was rated 5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Burrata.
Female
5/5
Male
N/A
Burrata ROI Score by Ethnicity
Burrata's ROI score was rated 5 stars by both African American/Black and Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Burrata.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Burrata ROI Score by Age
Burrata's ROI score was rated 5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Burrata.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
Burrata ROI Score by Usage
Burrata's ROI score was rated 5 stars by customers who have used Burrata's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Burrata Customer Satisfaction (CSAT)
Burrata Customer Satisfaction (CSAT) Score
100 / 100
Burrata has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Burrata Customer Satisfaction
Burrata's Customer Satisfaction score was rated highest by African American/Black customers.
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Ranked Burrata Customer Satisfaction the Highest
Burrata Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Burrata's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Burrata.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Burrata Customer Satisfaction Score by Usage
Burrata's Customer Satisfaction score was rated 100 points by customers who have used Burrata's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Burrata Customer Service
4.1/5
Burrata has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Burrata's Customer Service
Address
Hong Ning Rd, Hong Kong Hong Kong
Website
https://leitesculinaria.com/99556/recipes-burrata.html
Quick Insights into Burrata Customer Service
Burrata's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Burrata's Customer Service score.
Ranked Burrata Customer Service the Highest
Ranked Burrata Customer Service the Lowest
Burrata Customer Service Score by Gender
Burrata's Customer Service score was rated 4.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Burrata.
Female
4.6/5
Male
N/A
Burrata Customer Service Score by Ethnicity
Burrata's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Burrata.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.7 | African American/Black | 4.7 |
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Burrata Customer Service Score by Age
Burrata's Customer Service score was rated 4.7 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Burrata.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.7 | 26-30 | 4.7 |
Burrata Customer Service Score by Usage
Burrata's Customer Service score was rated 4.8 stars by customers who have used Burrata's products/services for Less than 1 Year.
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Burrata as an Employer
4.2/5
Burrata has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Burrata scored a 42 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Burrata would recommend the brand to a friend. ENPS measures how likely Burrata employees would recommend working at Burrata to a friend.
Net Promoter Score
42
NPS Score
| 67% | Promoters |
|---|---|
| 8% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 35% | Promoters |
|---|---|
| 48% | Passive |
| 17% | Detractors |
