25
NPS
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Business Integra
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About Business Integra's Brand
Business Integra provider of information technology services and solutions across both government and commercial sectors.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Business Integra NPS
Business Integra's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Business Integra's customers would recommend using the product based on a scale of -100 to 100.
Business Integra Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Business Integra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Nov 2021 0 | Nov 2021 | 0 |
Jun 2022 0 | Jun 2022 | 0 |
Aug 2024 25 | Aug 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Business Integra Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Business Integra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Business Integra Product Quality
3.4/5
Business Integra has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Business Integra Product Information
Business Integra’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Business Integra Pricing
Business Integra ROI & Value For Money
3.5/5
Business Integra has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Business Integra Customer Satisfaction (CSAT)
Business Integra Customer Satisfaction (CSAT) Score
33 / 100
Business Integra has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Business Integra Customer Service
3.5/5
Business Integra has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Business Integra's Customer Service
Address
6550 Rock Spring Dr, Bethesda, MD 20817
Website
https://www.businessintegra.com
Phone Number
3014749600
Business Integra as an Employer
3.3/5
Business Integra has a 3.3/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Business Integra scored a 25 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Business Integra would recommend the brand to a friend. ENPS measures how likely Business Integra employees would recommend working at Business Integra to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 30% | Promoters |
|---|---|
| 0% | Passive |
| 70% | Detractors |
