0
NPS
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Brand Page
Bustle
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About Bustle's Brand
Bustle is a news, entertainment, lifestyle and fashion website that caters to women.
Brand at a Glance
59%
Customer Loyalty
3.5/5
Product Quality
2.8/5
Pricing
2.6/5
Customer Service
Bustle NPS
Bustle's Net Promoter Score (NPS) is a 0 with 44% Promoters, 12% Passives, and 44% Detractors. Net Promoter Score tracks whether Bustle's customers would recommend using the product based on a scale of -100 to 100.
Bustle Overall NPS
| 44% | Promoters |
|---|---|
| 12% | Passives |
| 44% | Detractors |
Bustle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 0 | Jan 2021 | 0 |
Feb 2021 50 | Feb 2021 | 50 |
Apr 2022 66 | Apr 2022 | 66 |
Jan 2023 40 | Jan 2023 | 40 |
Mar 2023 49 | Mar 2023 | 49 |
Sep 2023 29 | Sep 2023 | 29 |
Jun 2024 13 | Jun 2024 | 13 |
Oct 2025 0 | Oct 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bustle Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Bustle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bustle Product Quality
3.5/5
Bustle has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bustle's overall Product Quality score rated by its users and customers.
Bustle Product Information
Bustle’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://bustle.com
- Company Size
- 51-200 Employees
Industry
Tech
Fashion and Beauty
Content
Media
Social
Bustle Pricing
Bustle ROI & Value For Money
2.8/5
Bustle has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Bustle Customer Satisfaction (CSAT)
Bustle Customer Satisfaction (CSAT) Score
60 / 100
Bustle has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bustle Customer Service
2.6/5
Bustle has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Bustle's overall Customer Service score rated by its users and customers.
About Bustle's Customer Service
Address
559 Driggs Ave, Brooklyn, NY 11211
Website
http://bustle.com
Bustle as an Employer
2.8/5
Bustle has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Bustle scored a 0 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Bustle would recommend the brand to a friend. ENPS measures how likely Bustle employees would recommend working at Bustle to a friend.
Net Promoter Score
0
NPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 0% | Promoters |
|---|---|
| 75% | Passive |
| 25% | Detractors |
