-100
NPS
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Brand Page
Butterfly Network
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About Butterfly Network's Brand
Butterfly Network operates at the cutting edge of multiple engineering and scientific disciplines
Brand at a Glance
10%
Customer Loyalty
2.2/5
Product Quality
2.5/5
Pricing
2.7/5
Customer Service
Butterfly Network NPS
Butterfly Network's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Butterfly Network's customers would recommend using the product based on a scale of -100 to 100.
Butterfly Network Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Butterfly Network NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Jun 2023 -100 | Jun 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Butterfly Network Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Butterfly Network users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Butterfly Network Product Quality
2.2/5
Butterfly Network has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Butterfly Network's overall Product Quality score rated by its users and customers.
Butterfly Network Product Information
Butterfly Network’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
Healthcare
SaaS
Butterfly Network Pricing
Butterfly Network ROI & Value For Money
2.5/5
Butterfly Network has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Butterfly Network's overall ROI score rated by its users and customers.
Butterfly Network Customer Satisfaction (CSAT)
Butterfly Network Customer Satisfaction (CSAT) Score
50 / 100
Butterfly Network has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Butterfly Network Customer Service
2.7/5
Butterfly Network has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Butterfly Network's overall Customer Service score rated by its users and customers.
About Butterfly Network's Customer Service
Address
Guilford, CT
Website
https://www.butterflynetinc.com/
Butterfly Network as an Employer
2.5/5
Butterfly Network has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Butterfly Network
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Butterfly Network scored a -100 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Butterfly Network would recommend the brand to a friend. ENPS measures how likely Butterfly Network employees would recommend working at Butterfly Network to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
