24
NPS
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BuzzStream
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About BuzzStream's Brand
BuzzStream is web-based software that helps marketers promote their products, services and content.
Brand at a Glance
66%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
BuzzStream NPS
BuzzStream's Net Promoter Score (NPS) is a 24 with 53% Promoters, 18% Passives, and 29% Detractors. Net Promoter Score tracks whether BuzzStream's customers would recommend using the product based on a scale of -100 to 100.
BuzzStream Overall NPS
| 53% | Promoters |
|---|---|
| 18% | Passives |
| 29% | Detractors |
BuzzStream NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 49 | Aug 2022 | 49 |
Dec 2022 47 | Dec 2022 | 47 |
Jan 2023 42 | Jan 2023 | 42 |
Feb 2023 42 | Feb 2023 | 42 |
Mar 2023 37 | Mar 2023 | 37 |
May 2023 35 | May 2023 | 35 |
Jun 2023 34 | Jun 2023 | 34 |
Sep 2023 32 | Sep 2023 | 32 |
Oct 2023 30 | Oct 2023 | 30 |
Feb 2024 28 | Feb 2024 | 28 |
Apr 2024 27 | Apr 2024 | 27 |
Dec 2024 24 | Dec 2024 | 24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BuzzStream NPS by Usage
BuzzStream's NPS was rated the highest by customers who have used BuzzStream's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 30 | Less than 1 Year | 30 |
2 to 5 Years 62 | 2 to 5 Years | 62 |
BuzzStream Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of BuzzStream users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BuzzStream Product Quality
3.3/5
BuzzStream has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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BuzzStream Product Information
BuzzStream serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, and Latin America. BuzzStream supports Web devices and offers products for small, medium, and large sized businesses.
BuzzStream’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated BuzzStream's product the highest. Reviewers from the Marketing, Advertising and Research industry rated BuzzStream the lowest at 3.4.
- Website
- http://www.buzzstream.com
- Company Size
- 1-10 Employees
Industry
Tech
AdTech
Business Services
Consumer Services
Media
Productivity
SaaS
Languages Supported
English
Product Type
Social Media Marketing Software
Media & Entertainment Software
Social Networking Software
Public Relations Software
Influencer Marketing Software
Link Management Tools Software
Quick Insights into BuzzStream Product Quality
BuzzStream's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers from the Marketing, Advertising and Research industry.
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Ranked BuzzStream Product Quality the Highest
Ranked BuzzStream Product Quality the Lowest
BuzzStream Product Quality Score by Usage
BuzzStream's Product Quality score was rated the highest by customers who have used BuzzStream's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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BuzzStream Product Quality Score by Industry
BuzzStream's Product Quality score was rated the highest by Tech industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
BuzzStream Pricing
BuzzStream ROI & Value For Money
3.3/5
BuzzStream has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock BuzzStream's overall ROI score rated by its users and customers.
BuzzStream Pricing Plans
BuzzStream has a pricing structure that accommodates small, medium, and large businesses. Starting from $29/month, BuzzStream uses a subscription model and offers the following: Plus pack (4 users): $99 /month and Premium pack (12 users): $249 /month.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses BuzzStream?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into BuzzStream ROI
BuzzStream's ROI score was rated highest by customers from the Tech industry.
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Ranked BuzzStream ROI the Highest
BuzzStream ROI Score by Industry
BuzzStream's ROI score was rated 4.4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
BuzzStream Customer Satisfaction (CSAT)
BuzzStream Customer Satisfaction (CSAT) Score
53 / 100
BuzzStream has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
40%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
13%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BuzzStream Customer Service
3.3/5
BuzzStream has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock BuzzStream's overall Customer Service score rated by its users and customers.
About BuzzStream's Customer Service
Address
2414 Exposition Blvd, Suite B-120, Austin, TX
Website
http://www.buzzstream.com
Phone Number
877-309-3365
BuzzStream as an Employer
4.5/5
BuzzStream has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
BuzzStream scored a 24 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of BuzzStream would recommend the brand to a friend. ENPS measures how likely BuzzStream employees would recommend working at BuzzStream to a friend.
Net Promoter Score
24
NPS Score
| 53% | Promoters |
|---|---|
| 18% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
