BVLGARI NPS & Customer Reviews

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BVLGARI

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BVLGARI

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About BVLGARI's Brand

Brand at a Glance

71%

Customer Loyalty

4.4/5

Product Quality

4/5

Pricing

4.2/5

Customer Service

BVLGARI NPS

BVLGARI's Net Promoter Score (NPS) is a 44 with 61% Promoters, 22% Passives, and 17% Detractors. Net Promoter Score tracks whether BVLGARI's customers would recommend using the product based on a scale of -100 to 100.

BVLGARI Overall NPS

NPS

61%	Promoters
22%	Passives
17%	Detractors

BVLGARI NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2024 40	Mar 2024	40
Apr 2024 38	Apr 2024	38
Jun 2024 37	Jun 2024	37
Jul 2024 40	Jul 2024	40
Aug 2024 42	Aug 2024	42
Oct 2024 42	Oct 2024	42
Nov 2024 42	Nov 2024	42
Jan 2025 44	Jan 2025	44
Feb 2025 43	Feb 2025	43
Mar 2025 45	Mar 2025	45
Apr 2025 45	Apr 2025	45
Aug 2025 45	Aug 2025	45

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

BVLGARI NPS by Gender

Female customers rated BVLGARI's NPS 15 points higher than Male customers.

Male

BVLGARI's NPS was rated 22 by Male customers on Comparably.

44%

Promoters

34%

Passives

22%

Detractors

Female

BVLGARI's NPS was rated 37 by Female customers on Comparably.

62%

Promoters

13%

Passives

25%

Detractors

BVLGARI NPS by Ethnicity

BVLGARI's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 25	Caucasian	25
Asian or Pacific Islander 40	Asian or Pacific Islander	40
Other 25	Other	25

BVLGARI NPS by Age

BVLGARI's NPS was rated 71 points by customers ages 18-25 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

18-25

71%

29%

BVLGARI NPS by Usage

BVLGARI's NPS was rated the highest by customers who have used BVLGARI's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
1 to 2 Years 17	1 to 2 Years	17
2 to 5 Years 49	2 to 5 Years	49

BVLGARI Customer Reviews

Out of the 4 BVLGARI customer reviews 3 were positive and 1 was constructive. BVLGARI customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

BVLGARI Customer Loyalty

71%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

71% of BVLGARI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

71%

29%

BVLGARI Customer Loyalty Score by Gender

Female customers rated BVLGARI's Customer Loyalty score 39% higher than Male customers.

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Male

50%

Yes

Female

89%

Yes

BVLGARI Customer Loyalty Score by Ethnicity

BVLGARI's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Asian or Pacific Islander

out of 100

Other

BVLGARI Customer Loyalty Score by Age

BVLGARI's Customer Loyalty score was rated 74% by customers ages 18-25 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 74%	18-25	74%

BVLGARI Customer Loyalty Score by Usage

BVLGARI's Customer Loyalty score was rated the highest by customers who have used BVLGARI's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	85%
2 to 5 Years	70%

BVLGARI Customer Loyalty Score by Industry

BVLGARI's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	70%
Accounting	33%

BVLGARI Product Quality

4.4/5

BVLGARI has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.

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BVLGARI Product Information

BVLGARI’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated BVLGARI's product the highest. Reviewers from the Accounting industry rated BVLGARI the lowest at 3.7.

Website: http://www.bulgari.com

Company Size: 1,001-5,000 Employees

Quick Insights into BVLGARI Product Quality

BVLGARI's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers from the Accounting industry.

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Ranked BVLGARI Product Quality the Highest

Tech	5
18-25	4.7
Caucasian	4.7

Ranked BVLGARI Product Quality the Lowest

2 to 5 Years	4.1
Male	4
Accounting	3.7

BVLGARI Product Quality Score by Gender

Female customers rated BVLGARI's Product Quality score 0.5 stars higher than Male customers.

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Male

4/5

Female

4.5/5

BVLGARI Product Quality Score by Ethnicity

BVLGARI's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 4.7	Caucasian	4.7
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3
Other 4.4	Other	4.4

BVLGARI Product Quality Score by Age

BVLGARI's Product Quality score was rated 4.7 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 4.7	18-25	4.7

BVLGARI Product Quality Score by Usage

BVLGARI's Product Quality score was rated 4.1 stars by customers who have used BVLGARI's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.

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1 to 2 Years	4.1
2 to 5 Years	4.1

BVLGARI Product Quality Score by Industry

BVLGARI's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	5
Accounting	3.7

BVLGARI Pricing

BVLGARI ROI & Value For Money

4/5

BVLGARI has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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BVLGARI Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from BVLGARI.

Quick Insights into BVLGARI ROI

BVLGARI's ROI score was rated highest by customers from the Tech industry, and rated lowest by Other customers.

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Ranked BVLGARI ROI the Highest

Tech	5
Caucasian	4.6
18-25	4.5

Ranked BVLGARI ROI the Lowest

Accounting	3.7
Male	3.7
Other	3.6

BVLGARI ROI Score by Gender

Female customers rated BVLGARI's ROI score 0.7 stars higher than Male customers.

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Male

3.7/5

Female

4.4/5

BVLGARI ROI Score by Ethnicity

BVLGARI's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4.6	Caucasian	4.6
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3
Other 3.6	Other	3.6

BVLGARI ROI Score by Age

BVLGARI's ROI score was rated 4.5 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 4.5	18-25	4.5

BVLGARI ROI Score by Usage

BVLGARI's ROI score was rated 4.1 stars by customers who have used BVLGARI's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.

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1 to 2 Years	4.1
2 to 5 Years	4.1

BVLGARI ROI Score by Industry

BVLGARI's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	5
Accounting	3.7

BVLGARI Customer Satisfaction (CSAT)

BVLGARI Customer Satisfaction (CSAT) Score

83 / 100

BVLGARI has an overall Customer Satisfaction score of 83 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	48%
Satisfied	35%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	1%
Very Dissatisfied	8%

Very Satisfied

48%

Satisfied

35%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into BVLGARI Customer Satisfaction

BVLGARI's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Other customers.

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Ranked BVLGARI Customer Satisfaction the Highest

18-25	100%
Tech	100%
Asian or Pacific Islander	80%

Ranked BVLGARI Customer Satisfaction the Lowest

Male	67%
Accounting	50%
Other	50%

BVLGARI Customer Satisfaction Score by Gender

Female customers rated BVLGARI's Customer Satisfaction score 7 points higher than Male customers.

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67 / 100

Male

	Very Satisfied	45%
	Satisfied	22%
	Neither Satisfied nor Dissatisfied	22%
	Dissatisfied	0%
	Very Dissatisfied	11%

74 / 100

Female

	Very Satisfied	50%
	Satisfied	24%
	Neither Satisfied nor Dissatisfied	13%
	Dissatisfied	0%
	Very Dissatisfied	13%

BVLGARI Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

BVLGARI's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.

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75 / 100

Very Satisfied	50%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

50%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

25%

CSAT according to Asian or Pacific Islander

BVLGARI's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.

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80 / 100

Very Satisfied	40%
Satisfied	40%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

40%

Satisfied

40%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

CSAT according to Other

BVLGARI's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.

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50 / 100

Very Satisfied	50%
Satisfied	0%
Neither Satisfied nor Dissatisfied	50%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

Neither Satisfied nor Dissatisfied

50%

Dissatisfied

Very Dissatisfied

BVLGARI Customer Satisfaction Score by Age

BVLGARI's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.

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100

Breakdown

Age

Score

18-25

100%

BVLGARI Customer Satisfaction Score by Usage

BVLGARI's Customer Satisfaction score was rated 67 points by customers who have used BVLGARI's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.

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1 to 2 Years	67
2 to 5 Years	67

BVLGARI Customer Satisfaction Score by Industry

BVLGARI's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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			"scoreClassName": "",
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Tech	100
Accounting	50

BVLGARI Customer Service

4.2/5

BVLGARI has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.

Sign Up to unlock BVLGARI's overall Customer Service score rated by its users and customers.

About BVLGARI's Customer Service

Address

Italy

Website

http://www.bulgari.com

Quick Insights into BVLGARI Customer Service

BVLGARI's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Male customers.

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Ranked BVLGARI Customer Service the Highest

Tech	5
Caucasian	4.6
18-25	4.4

Ranked BVLGARI Customer Service the Lowest

Asian or Pacific Islander	4
1 to 2 Years	3.8
Male	3.8

BVLGARI Customer Service Score by Gender

Female customers rated BVLGARI's Customer Service score 0.6 stars higher than Male customers.

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Male

3.8/5

Female

4.4/5

BVLGARI Customer Service Score by Ethnicity

BVLGARI's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of BVLGARI.

100

Summary	Ethnicity	Customer Service Score
Caucasian 4.6	Caucasian	4.6
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 4.1	Other	4.1

BVLGARI Customer Service Score by Age

BVLGARI's Customer Service score was rated 4.4 stars by customers ages 18-25 on Comparably.

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100

Summary	Age	Customer Service Score
18-25 4.4	18-25	4.4

BVLGARI Customer Service Score by Usage

BVLGARI's Customer Service score was rated the highest by customers who have used BVLGARI's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	3.8
2 to 5 Years	4.4

BVLGARI Customer Service Score by Industry

BVLGARI's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	5
Accounting	4.1

BVLGARI as an Employer

3.8/5

BVLGARI has a 3.8/5 stars for its overall company culture rated by their employees

top

10%

CEO of BVLGARI

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

BVLGARI scored a 44 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of BVLGARI would recommend the brand to a friend. ENPS measures how likely BVLGARI employees would recommend working at BVLGARI to a friend.

Net Promoter Score

NPS Score

61%	Promoters
22%	Passive
17%	Detractors

Employee Net Promoter Score

eNPS Score

56%	Promoters
22%	Passive
22%	Detractors

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