0
NPS
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Brand Page
BWT
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About BWT's Brand
Provider of water treatment services. The company offers products, water treatment systems and services for drinking water, water for the pharmaceutical industry, boiler and cooler water, water in air-conditioning systems and swimming pool water.
Brand at a Glance
68%
Customer Loyalty
3/5
Product Quality
2.6/5
Pricing
2.9/5
Customer Service
BWT NPS
BWT's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether BWT's customers would recommend using the product based on a scale of -100 to 100.
BWT Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
BWT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 0 | Nov 2020 | 0 |
Apr 2022 33 | Apr 2022 | 33 |
Aug 2022 0 | Aug 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BWT Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of BWT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BWT Product Quality
3/5
BWT has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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BWT Product Information
BWT’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- www.bwt-group.com
- Company Size
- 1,001-5,000 Employees
BWT Pricing
BWT ROI & Value For Money
2.6/5
BWT has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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BWT Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BWT Customer Service
2.9/5
BWT has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About BWT's Customer Service
Address
, Mondsee, 5310
Website
www.bwt-group.com
BWT as an Employer
Consumer vs. Employees
BWT scored a 0 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of BWT would recommend the brand to a friend. ENPS measures how likely BWT employees would recommend working at BWT to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
