-14
NPS
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Byju's
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About Byju's' Brand
Provider of online learning platform intended to deliver high quality, engaging and accessible education. The company's platform makes use of original content, watch-and-learn videos, rich animations and interactive simulations that makes learning contextual and visual, not just theoretical enabling each learner to recieve an personalized experience.
Brand at a Glance
69%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
Byju's NPS
Byju's's Net Promoter Score (NPS) is a -14 with 36% Promoters, 14% Passives, and 50% Detractors. Net Promoter Score tracks whether Byju's's customers would recommend using the product based on a scale of -100 to 100.
Byju's Overall NPS
| 36% | Promoters |
|---|---|
| 14% | Passives |
| 50% | Detractors |
Byju's NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -11 | Dec 2023 | -11 |
Jan 2024 -12 | Jan 2024 | -12 |
Mar 2024 -14 | Mar 2024 | -14 |
Apr 2024 -14 | Apr 2024 | -14 |
May 2024 -14 | May 2024 | -14 |
Jul 2024 -14 | Jul 2024 | -14 |
Aug 2024 -14 | Aug 2024 | -14 |
Sep 2024 -14 | Sep 2024 | -14 |
Oct 2024 -14 | Oct 2024 | -14 |
Nov 2024 -14 | Nov 2024 | -14 |
Jan 2025 -14 | Jan 2025 | -14 |
Feb 2025 -14 | Feb 2025 | -14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Byju's NPS by Gender
Female customers rated Byju's's NPS 30 points higher than Male customers.
Male
-11
Byju's's NPS was rated -11 by Male customers on Comparably.
42%
Promoters
5%
Passives
53%
Detractors
Female
19
Byju's's NPS was rated 19 by Female customers on Comparably.
50%
Promoters
19%
Passives
31%
Detractors
Byju's NPS by Ethnicity
Byju's's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
African American/Black 34 | African American/Black | 34 |
Asian or Pacific Islander -4 | Asian or Pacific Islander | -4 |
Other -12 | Other | -12 |
Byju's NPS by Age
Byju's's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Byju's NPS by Usage
Byju's's NPS was rated the highest by customers who have used Byju's's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -11 | Less than 1 Year | -11 |
1 to 2 Years -21 | 1 to 2 Years | -21 |
2 to 5 Years 12 | 2 to 5 Years | 12 |
Byju's Customer Reviews
Out of the 14 Byju's customer reviews 7 were positive and 7 were constructive. Byju's customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Byju's Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Byju's users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Byju's Customer Loyalty Score by Gender
Byju's's Customer Loyalty score was rated 72 by both Female and Male customers on Comparably.
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Male
72%
Yes
Female
72%
Yes
Byju's Customer Loyalty Score by Ethnicity
Byju's's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Byju's.
10
out of 100
Caucasian
100
out of 100
African American/Black
71
out of 100
Asian or Pacific Islander
79
out of 100
Other
Byju's Customer Loyalty Score by Age
Byju's's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 75% | 18-25 | 75% |
26-30 68% | 26-30 | 68% |
31-35 55% | 31-35 | 55% |
36-40 100% | 36-40 | 100% |
41-45 55% | 41-45 | 55% |
46-50 64% | 46-50 | 64% |
Byju's Customer Loyalty Score by Usage
Byju's's Customer Loyalty score was rated the highest by customers who have used Byju's's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Byju's Customer Loyalty Score by Industry
Byju's's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Byju's Product Quality
3.3/5
Byju's has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Byju's Product Information
Byju's’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Byju's's product the highest. Reviewers from the Accounting industry rated Byju's the lowest at 2.
- Website
- www.byjus.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into Byju's Product Quality
Byju's's Product Quality score was rated highest by customers who have used Byju's's products/services for 2 to 5 Years, and rated lowest by Caucasian customers.
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Ranked Byju's Product Quality the Highest
Ranked Byju's Product Quality the Lowest
Byju's Product Quality Score by Gender
Female customers rated Byju's's Product Quality score 0.3 stars higher than Male customers.
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Male
3.2/5
Female
3.5/5
Byju's Product Quality Score by Ethnicity
Byju's's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Byju's.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 3.3 | Other | 3.3 |
Byju's Product Quality Score by Age
Byju's's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Byju's.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.6 | 26-30 | 3.6 |
31-35 2.6 | 31-35 | 2.6 |
36-40 3.8 | 36-40 | 3.8 |
41-45 1.6 | 41-45 | 1.6 |
46-50 2.3 | 46-50 | 2.3 |
Byju's Product Quality Score by Usage
Byju's's Product Quality score was rated the highest by customers who have used Byju's's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Byju's Product Quality Score by Industry
Byju's's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
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Byju's Pricing
Byju's ROI & Value For Money
3/5
Byju's has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Byju's Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Accounting industry think that they had the lowest ROI from Byju's.
Quick Insights into Byju's ROI
Byju's's ROI score was rated highest by African American/Black customers, and rated lowest by customers from the Accounting industry.
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Ranked Byju's ROI the Highest
Ranked Byju's ROI the Lowest
Byju's ROI Score by Gender
Female customers rated Byju's's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Byju's.
Male
2.8/5
Female
3.3/5
Byju's ROI Score by Ethnicity
Byju's's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Byju's.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 2.8 | Other | 2.8 |
Byju's ROI Score by Age
Byju's's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Byju's.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 3.4 | 26-30 | 3.4 |
31-35 2.4 | 31-35 | 2.4 |
36-40 2.4 | 36-40 | 2.4 |
41-45 1.6 | 41-45 | 1.6 |
46-50 2.3 | 46-50 | 2.3 |
Byju's ROI Score by Usage
Byju's's ROI score was rated the highest by customers who have used Byju's's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Byju's ROI Score by Industry
Byju's's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
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Byju's Customer Satisfaction (CSAT)
Byju's Customer Satisfaction (CSAT) Score
57 / 100
Byju's has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
28%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
9%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Byju's Customer Satisfaction
Byju's's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers from the Accounting industry.
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Ranked Byju's Customer Satisfaction the Highest
Ranked Byju's Customer Satisfaction the Lowest
Byju's Customer Satisfaction Score by Gender
Female customers rated Byju's's Customer Satisfaction score 11 points higher than Male customers.
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54 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 6% | |
Very Dissatisfied | 31% |
65 / 100
FemaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 7% |
Byju's Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Byju's' Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
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20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
40%
CSAT according to African American/Black
Byju's' Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Byju's' Customer Satisfaction (CSAT) score was rated 58% according to Asian or Pacific Islander users and customers.
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58 / 100
Very Satisfied
29%
Satisfied
29%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
8%
Very Dissatisfied
21%
CSAT according to Other
Byju's' Customer Satisfaction (CSAT) score was rated 57% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Byju's.
57 / 100
Very Satisfied
38%
Satisfied
19%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
31%
Byju's Customer Satisfaction Score by Age
Byju's's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Byju's.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 57% | |||||||||||||||
| 26-30 | 60% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 46-50 | 50% |
Byju's Customer Satisfaction Score by Usage
Byju's's Customer Satisfaction score was rated the highest by customers who have used Byju's's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Byju's Customer Satisfaction Score by Industry
Byju's's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Byju's Customer Service
3.1/5
Byju's has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Byju's's Customer Service
Address
2nd Floor, Tower D, IBC Knowledge Park, Bengaluru, 560076
Website
www.byjus.com
Phone Number
6
Quick Insights into Byju's Customer Service
Byju's's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers from the Accounting industry.
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Ranked Byju's Customer Service the Highest
Ranked Byju's Customer Service the Lowest
Byju's Customer Service Score by Gender
Female customers rated Byju's's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Byju's.
Male
2.9/5
Female
3.4/5
Byju's Customer Service Score by Ethnicity
Byju's's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Byju's.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Other 2.7 | Other | 2.7 |
Byju's Customer Service Score by Age
Byju's's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Byju's.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 3.6 | 26-30 | 3.6 |
31-35 2.3 | 31-35 | 2.3 |
36-40 2.5 | 36-40 | 2.5 |
41-45 1.6 | 41-45 | 1.6 |
46-50 2.5 | 46-50 | 2.5 |
Byju's Customer Service Score by Usage
Byju's's Customer Service score was rated the highest by customers who have used Byju's's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Byju's Customer Service Score by Industry
Byju's's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
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Byju's as an Employer
4.6/5
Byju's has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Byju's scored a -14 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Byju's would recommend the brand to a friend. ENPS measures how likely Byju's employees would recommend working at Byju's to a friend.
Net Promoter Score
-14
NPS Score
| 36% | Promoters |
|---|---|
| 14% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 53% | Promoters |
|---|---|
| 12% | Passive |
| 35% | Detractors |
