19
NPS
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Brand Page
Byline Bank
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About Byline Bank's Brand
Byline Bank provides personal banking and business banking services.
Brand at a Glance
69%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
4.2/5
Customer Service
Byline Bank NPS
Byline Bank's Net Promoter Score (NPS) is a 19 with 55% Promoters, 9% Passives, and 36% Detractors. Net Promoter Score tracks whether Byline Bank's customers would recommend using the product based on a scale of -100 to 100.
Byline Bank Overall NPS
| 55% | Promoters |
|---|---|
| 9% | Passives |
| 36% | Detractors |
Byline Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Jan 2022 33 | Jan 2022 | 33 |
Feb 2022 0 | Feb 2022 | 0 |
Oct 2022 0 | Oct 2022 | 0 |
Jul 2023 17 | Jul 2023 | 17 |
Dec 2023 29 | Dec 2023 | 29 |
Jan 2024 13 | Jan 2024 | 13 |
Feb 2024 22 | Feb 2024 | 22 |
Mar 2024 30 | Mar 2024 | 30 |
Apr 2024 18 | Apr 2024 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Byline Bank NPS by Usage
Byline Bank's NPS was rated 34 points by customers who have used Byline Bank's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
Byline Bank Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Byline Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Byline Bank Customer Loyalty Score by Usage
Byline Bank's Customer Loyalty score was rated 100% by customers who have used Byline Bank's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Byline Bank Product Quality
4.1/5
Byline Bank has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Byline Bank Product Information
Byline Bank’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.bylinebank.com
- Company Size
- 501-1,000 Employees
Industry
FinTech
Quick Insights into Byline Bank Product Quality
Byline Bank's Product Quality score was rated highest by customers who have used Byline Bank's products/services for 1 to 2 Years.
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Ranked Byline Bank Product Quality the Highest
Byline Bank Product Quality Score by Usage
Byline Bank's Product Quality score was rated 4.6 stars by customers who have used Byline Bank's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Byline Bank Pricing
Byline Bank ROI & Value For Money
3.8/5
Byline Bank has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Byline Bank ROI
Byline Bank's ROI score was rated highest by customers who have used Byline Bank's products/services for 1 to 2 Years.
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Ranked Byline Bank ROI the Highest
Byline Bank ROI Score by Usage
Byline Bank's ROI score was rated 4.5 stars by customers who have used Byline Bank's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Byline Bank Customer Satisfaction (CSAT)
Byline Bank Customer Satisfaction (CSAT) Score
100 / 100
Byline Bank has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
63%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Byline Bank Customer Satisfaction
Byline Bank's Customer Satisfaction score was rated highest by customers who have used Byline Bank's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Byline Bank's Customer Satisfaction.
Ranked Byline Bank Customer Satisfaction the Highest
Byline Bank Customer Satisfaction Score by Usage
Byline Bank's Customer Satisfaction score was rated 100 points by customers who have used Byline Bank's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Byline Bank Customer Service
4.2/5
Byline Bank has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Byline Bank's Customer Service
Address
3639 N. Broadway, Chicago, IL 60613
Website
https://www.bylinebank.com
Phone Number
773-244-7000
Quick Insights into Byline Bank Customer Service
Byline Bank's Customer Service score was rated highest by customers who have used Byline Bank's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Byline Bank's Customer Service score.
Ranked Byline Bank Customer Service the Highest
Byline Bank Customer Service Score by Usage
Byline Bank's Customer Service score was rated 4.3 stars by customers who have used Byline Bank's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Byline Bank as an Employer
3.9/5
Byline Bank has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Byline Bank scored a 19 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Byline Bank would recommend the brand to a friend. ENPS measures how likely Byline Bank employees would recommend working at Byline Bank to a friend.
Net Promoter Score
19
NPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 43% | Promoters |
|---|---|
| 36% | Passive |
| 21% | Detractors |
