-86
NPS
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Byram Healthcare
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About Byram Healthcare's Brand
"Byram Healthcare is a medical supplies company that offers disposable medical supplies for diabetes, ostomy, wound care and urology."
Brand at a Glance
62%
Customer Loyalty
1.6/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Byram Healthcare NPS
Byram Healthcare's Net Promoter Score (NPS) is a -86 with 7% Promoters, 0% Passives, and 93% Detractors. Net Promoter Score tracks whether Byram Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Byram Healthcare Overall NPS
| 7% | Promoters |
|---|---|
| 0% | Passives |
| 93% | Detractors |
Byram Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -85 | Dec 2024 | -85 |
Jan 2025 -85 | Jan 2025 | -85 |
Feb 2025 -85 | Feb 2025 | -85 |
Mar 2025 -85 | Mar 2025 | -85 |
Apr 2025 -85 | Apr 2025 | -85 |
May 2025 -85 | May 2025 | -85 |
Jun 2025 -85 | Jun 2025 | -85 |
Jul 2025 -85 | Jul 2025 | -85 |
Aug 2025 -85 | Aug 2025 | -85 |
Sep 2025 -87 | Sep 2025 | -87 |
Oct 2025 -87 | Oct 2025 | -87 |
Jan 2026 -87 | Jan 2026 | -87 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Byram Healthcare NPS by Gender
Female customers rated Byram Healthcare's NPS 10 points higher than Male customers.
Male
-96
Byram Healthcare's NPS was rated -96 by Male customers on Comparably.
2%
Promoters
0%
Passives
98%
Detractors
Female
-86
Byram Healthcare's NPS was rated -86 by Female customers on Comparably.
7%
Promoters
0%
Passives
93%
Detractors
Byram Healthcare NPS by Ethnicity
Byram Healthcare's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -96 | Caucasian | -96 |
Hispanic or Latino -66 | Hispanic or Latino | -66 |
African American/Black -100 | African American/Black | -100 |
Other -50 | Other | -50 |
Byram Healthcare NPS by Age
Byram Healthcare's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Byram Healthcare NPS by Usage
Byram Healthcare's NPS was rated the highest by customers who have used Byram Healthcare's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -92 | Less than 1 Year | -92 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -88 | 2 to 5 Years | -88 |
5 to 10 Years -80 | 5 to 10 Years | -80 |
Over 10 Years -100 | Over 10 Years | -100 |
Byram Healthcare Customer Reviews
Out of the 16 Byram Healthcare customer reviews 0 were positive and 16 were constructive. Byram Healthcare customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Byram Healthcare Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Byram Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Byram Healthcare Customer Loyalty Score by Gender
Female customers rated Byram Healthcare's Customer Loyalty score 12% higher than Male customers.
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Male
57%
Yes
Female
69%
Yes
Byram Healthcare Customer Loyalty Score by Ethnicity
Byram Healthcare's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Byram Healthcare.
60
out of 100
Caucasian
100
out of 100
Hispanic or Latino
61
out of 100
African American/Black
66
out of 100
Other
Byram Healthcare Customer Loyalty Score by Age
Byram Healthcare's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Byram Healthcare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 46% | 26-30 | 46% |
36-40 40% | 36-40 | 40% |
41-45 40% | 41-45 | 40% |
46-50 55% | 46-50 | 55% |
51-55 55% | 51-55 | 55% |
56-60 52% | 56-60 | 52% |
61-65 90% | 61-65 | 90% |
66+ 69% | 66+ | 69% |
Byram Healthcare Customer Loyalty Score by Usage
Byram Healthcare's Customer Loyalty score was rated the highest by customers who have used Byram Healthcare's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Byram Healthcare Customer Loyalty Score by Industry
Byram Healthcare's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Byram Healthcare Product Quality
1.6/5
Byram Healthcare has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
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Byram Healthcare Product Information
Byram Healthcare’s product quality score is a 1.6 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Byram Healthcare's product the highest. Reviewers from the Tech industry rated Byram Healthcare the lowest at 1.5.
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
Quick Insights into Byram Healthcare Product Quality
Byram Healthcare's Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Tech industry.
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Ranked Byram Healthcare Product Quality the Highest
Ranked Byram Healthcare Product Quality the Lowest
Byram Healthcare Product Quality Score by Gender
Female customers rated Byram Healthcare's Product Quality score 0.3 stars higher than Male customers.
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Male
1.5/5
Female
1.8/5
Byram Healthcare Product Quality Score by Ethnicity
Byram Healthcare's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Byram Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 2.9 | Other | 2.9 |
Byram Healthcare Product Quality Score by Age
Byram Healthcare's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Byram Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.6 | 41-45 | 1.6 |
46-50 2.1 | 46-50 | 2.1 |
51-55 2.1 | 51-55 | 2.1 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.7 | 66+ | 1.7 |
Byram Healthcare Product Quality Score by Usage
Byram Healthcare's Product Quality score was rated the highest by customers who have used Byram Healthcare's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Byram Healthcare Product Quality Score by Industry
Byram Healthcare's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Byram Healthcare Pricing
Byram Healthcare ROI & Value For Money
1.5/5
Byram Healthcare has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Byram Healthcare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Accounting industry think that they had the lowest ROI from Byram Healthcare.
Quick Insights into Byram Healthcare ROI
Byram Healthcare's ROI score was rated highest by customers ages 51-55, and rated lowest by customers from the Tech industry.
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Ranked Byram Healthcare ROI the Highest
Ranked Byram Healthcare ROI the Lowest
Byram Healthcare ROI Score by Gender
Female customers rated Byram Healthcare's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Byram Healthcare.
Male
1.5/5
Female
1.7/5
Byram Healthcare ROI Score by Ethnicity
Byram Healthcare's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Byram Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.5 | Hispanic or Latino | 2.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 2.7 | Other | 2.7 |
Byram Healthcare ROI Score by Age
Byram Healthcare's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Byram Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
36-40 2.1 | 36-40 | 2.1 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 3.4 | 51-55 | 3.4 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Byram Healthcare ROI Score by Usage
Byram Healthcare's ROI score was rated the highest by customers who have used Byram Healthcare's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Byram Healthcare ROI Score by Industry
Byram Healthcare's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Byram Healthcare Customer Satisfaction (CSAT)
Byram Healthcare Customer Satisfaction (CSAT) Score
7 / 100
Byram Healthcare has an overall Customer Satisfaction score of 7 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
4%
Satisfied
3%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
12%
Very Dissatisfied
80%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Byram Healthcare Customer Satisfaction
Byram Healthcare's Customer Satisfaction score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Tech industry.
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Ranked Byram Healthcare Customer Satisfaction the Highest
Ranked Byram Healthcare Customer Satisfaction the Lowest
Byram Healthcare Customer Satisfaction Score by Gender
Byram Healthcare's Customer Satisfaction score was rated 7 by both Female and Male customers on Comparably.
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7 / 100
MaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 12% | |
Very Dissatisfied | 79% |
7 / 100
FemaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 79% |
Byram Healthcare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Byram Healthcare's Customer Satisfaction (CSAT) score was rated 5% according to Caucasian users and customers.
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5 / 100
Very Satisfied
5%
Satisfied
0%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
14%
Very Dissatisfied
80%
CSAT according to Hispanic or Latino
Byram Healthcare's Customer Satisfaction (CSAT) score was rated 17% according to Hispanic or Latino users and customers.
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17 / 100
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
67%
CSAT according to African American/Black
Byram Healthcare's Customer Satisfaction (CSAT) score was rated 14% according to African American/Black users and customers.
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14 / 100
Very Satisfied
0%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
86%
CSAT according to Other
Byram Healthcare's Customer Satisfaction (CSAT) score was rated 14% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Byram Healthcare.
14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
72%
Byram Healthcare Customer Satisfaction Score by Age
Byram Healthcare's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Byram Healthcare.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 0% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 46-50 | 17% | |||||||||||||||
| 51-55 | 25% | |||||||||||||||
| 56-60 | 8% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 4% |
Byram Healthcare Customer Satisfaction Score by Usage
Byram Healthcare's Customer Satisfaction score was rated the highest by customers who have used Byram Healthcare's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Byram Healthcare Customer Satisfaction Score by Industry
Byram Healthcare's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Byram Healthcare Customer Satisfaction Score by Industry",
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}Byram Healthcare Customer Service
1.5/5
Byram Healthcare has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Byram Healthcare's Customer Service
Address
White Plains, NY
Website
http://www.byramhealthcare.com/
Quick Insights into Byram Healthcare Customer Service
Byram Healthcare's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Byram Healthcare's Customer Service score.
Ranked Byram Healthcare Customer Service the Highest
Ranked Byram Healthcare Customer Service the Lowest
Byram Healthcare Customer Service Score by Gender
Byram Healthcare's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Byram Healthcare.
Male
1.5/5
Female
1.5/5
Byram Healthcare Customer Service Score by Ethnicity
Byram Healthcare's Customer Service score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Byram Healthcare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 2.4 | Other | 2.4 |
Byram Healthcare Customer Service Score by Age
Byram Healthcare's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Byram Healthcare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Byram Healthcare Customer Service Score by Usage
Byram Healthcare's Customer Service score was rated 1.5 stars by customers who have used Byram Healthcare's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Byram Healthcare Customer Service Score by Industry
Byram Healthcare's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Byram Healthcare as an Employer
2.4/5
Byram Healthcare has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Byram Healthcare scored a -86 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of Byram Healthcare would recommend the brand to a friend. ENPS measures how likely Byram Healthcare employees would recommend working at Byram Healthcare to a friend.
Net Promoter Score
-86
NPS Score
| 7% | Promoters |
|---|---|
| 0% | Passive |
| 93% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 27% | Promoters |
|---|---|
| 3% | Passive |
| 70% | Detractors |
