12
NPS
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ByteDance
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About ByteDance's Brand
Brand at a Glance
71%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.3/5
Customer Service
ByteDance NPS
ByteDance's Net Promoter Score (NPS) is a 12 with 43% Promoters, 26% Passives, and 31% Detractors. Net Promoter Score tracks whether ByteDance's customers would recommend using the product based on a scale of -100 to 100.
ByteDance Overall NPS
| 43% | Promoters |
|---|---|
| 26% | Passives |
| 31% | Detractors |
ByteDance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 21 | Apr 2023 | 21 |
May 2023 17 | May 2023 | 17 |
Jun 2023 20 | Jun 2023 | 20 |
Jul 2023 21 | Jul 2023 | 21 |
Aug 2023 21 | Aug 2023 | 21 |
Nov 2023 16 | Nov 2023 | 16 |
Feb 2024 20 | Feb 2024 | 20 |
Aug 2024 18 | Aug 2024 | 18 |
Sep 2024 15 | Sep 2024 | 15 |
Jan 2025 15 | Jan 2025 | 15 |
Feb 2025 11 | Feb 2025 | 11 |
Jan 2026 11 | Jan 2026 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ByteDance NPS by Gender
ByteDance's NPS was rated 0 by Female customers on Comparably.
Female
0
ByteDance's NPS was rated by Female customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Male
N/A
ByteDance's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
ByteDance NPS by Ethnicity
ByteDance's NPS was rated 9 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 9 | Asian or Pacific Islander | 9 |
ByteDance NPS by Age
ByteDance's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
ByteDance NPS by Usage
ByteDance's NPS was rated the highest by customers who have used ByteDance's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years 40 | 1 to 2 Years | 40 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
ByteDance Customer Reviews
Out of the 3 ByteDance customer reviews 1 was positive and 2 were constructive. ByteDance customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
ByteDance Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of ByteDance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ByteDance Customer Loyalty Score by Gender
ByteDance's Customer Loyalty score was rated 64 by Female customers on Comparably.
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Female
64%
Yes
Male
N/A
Yes
ByteDance Customer Loyalty Score by Ethnicity
ByteDance's Customer Loyalty score was rated 67% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ByteDance.
67
out of 100
Asian or Pacific Islander
ByteDance Customer Loyalty Score by Age
ByteDance's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ByteDance.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 40% | 26-30 | 40% |
31-35 70% | 31-35 | 70% |
ByteDance Customer Loyalty Score by Usage
ByteDance's Customer Loyalty score was rated the highest by customers who have used ByteDance's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ByteDance Customer Loyalty Score by Industry
ByteDance's Customer Loyalty score was rated 55% by Tech industry customers.
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ByteDance Product Quality
3.9/5
ByteDance has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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ByteDance Product Information
ByteDance’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ByteDance's product the highest.
- Website
- http://www.bytedance.com
- Company Size
- 10,000+ Employees
Quick Insights into ByteDance Product Quality
ByteDance's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used ByteDance's products/services for Less than 1 Year.
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Ranked ByteDance Product Quality the Highest
Ranked ByteDance Product Quality the Lowest
ByteDance Product Quality Score by Gender
ByteDance's Product Quality score was rated 4 by Female customers on Comparably.
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Female
4/5
Male
N/A
ByteDance Product Quality Score by Ethnicity
ByteDance's Product Quality score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ByteDance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
ByteDance Product Quality Score by Age
ByteDance's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ByteDance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 3.8 | 26-30 | 3.8 |
31-35 3.8 | 31-35 | 3.8 |
ByteDance Product Quality Score by Usage
ByteDance's Product Quality score was rated the highest by customers who have used ByteDance's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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ByteDance Product Quality Score by Industry
ByteDance's Product Quality score was rated 4.5 stars by Tech industry customers.
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ByteDance Pricing
ByteDance ROI & Value For Money
3.6/5
ByteDance has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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ByteDance Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into ByteDance ROI
ByteDance's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 26-30.
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Ranked ByteDance ROI the Highest
Ranked ByteDance ROI the Lowest
ByteDance ROI Score by Gender
ByteDance's ROI score was rated 3.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ByteDance.
Female
3.7/5
Male
N/A
ByteDance ROI Score by Ethnicity
ByteDance's ROI score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ByteDance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
ByteDance ROI Score by Age
ByteDance's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ByteDance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 2.6 | 26-30 | 2.6 |
31-35 4 | 31-35 | 4 |
ByteDance ROI Score by Usage
ByteDance's ROI score was rated the highest by customers who have used ByteDance's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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ByteDance ROI Score by Industry
ByteDance's ROI score was rated 3.6 stars by Tech industry customers.
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ByteDance Customer Satisfaction (CSAT)
ByteDance Customer Satisfaction (CSAT) Score
88 / 100
ByteDance has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
54%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
3%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ByteDance Customer Satisfaction
ByteDance's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 31-35.
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Ranked ByteDance Customer Satisfaction the Highest
Ranked ByteDance Customer Satisfaction the Lowest
ByteDance Customer Satisfaction Score by Gender
ByteDance's Customer Satisfaction score was rated 90 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ByteDance.
90 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 70% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
ByteDance Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
ByteDance's Customer Satisfaction (CSAT) score was rated 91% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ByteDance.
91 / 100
Very Satisfied
18%
Satisfied
73%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
0%
ByteDance Customer Satisfaction Score by Age
ByteDance's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ByteDance.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 67% |
ByteDance Customer Satisfaction Score by Usage
ByteDance's Customer Satisfaction score was rated the highest by customers who have used ByteDance's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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ByteDance Customer Satisfaction Score by Industry
ByteDance's Customer Satisfaction score was rated 100 points by Tech industry customers.
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"title": "ByteDance Customer Satisfaction Score by Industry",
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"label": "Tech",
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"csatScore": 100,
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}ByteDance Customer Service
3.3/5
ByteDance has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock ByteDance's overall Customer Service score rated by its users and customers.
About ByteDance's Customer Service
Website
http://www.bytedance.com
Quick Insights into ByteDance Customer Service
ByteDance's Customer Service score was rated highest by customers who have used ByteDance's products/services for 1 to 2 Years, and rated lowest by customers who have used ByteDance's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked ByteDance's Customer Service score.
Ranked ByteDance Customer Service the Highest
Ranked ByteDance Customer Service the Lowest
ByteDance Customer Service Score by Gender
ByteDance's Customer Service score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ByteDance.
Female
3.6/5
Male
N/A
ByteDance Customer Service Score by Ethnicity
ByteDance's Customer Service score was rated 3.7 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ByteDance.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
ByteDance Customer Service Score by Age
ByteDance's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ByteDance.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
26-30 2.6 | 26-30 | 2.6 |
31-35 4 | 31-35 | 4 |
ByteDance Customer Service Score by Usage
ByteDance's Customer Service score was rated the highest by customers who have used ByteDance's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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ByteDance Customer Service Score by Industry
ByteDance's Customer Service score was rated 3.5 stars by Tech industry customers.
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ByteDance as an Employer
Consumer vs. Employees
ByteDance scored a 12 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of ByteDance would recommend the brand to a friend. ENPS measures how likely ByteDance employees would recommend working at ByteDance to a friend.
Net Promoter Score
12
NPS Score
| 43% | Promoters |
|---|---|
| 26% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 52% | Promoters |
|---|---|
| 18% | Passive |
| 30% | Detractors |
