0
NPS
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C-4 Analytics
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About C-4 Analytics' Brand
C-4 Analytics brings their in-depth knowledge of marketing strategy to modern media platforms, then monitors the results to make sure your
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
2.2/5
Pricing
2.5/5
Customer Service
C-4 Analytics NPS
C-4 Analytics's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether C-4 Analytics's customers would recommend using the product based on a scale of -100 to 100.
C-4 Analytics Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
C-4 Analytics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Oct 2022 0 | Oct 2022 | 0 |
May 2023 33 | May 2023 | 33 |
Jul 2023 50 | Jul 2023 | 50 |
Aug 2023 20 | Aug 2023 | 20 |
Aug 2024 0 | Aug 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
C-4 Analytics Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of C-4 Analytics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
C-4 Analytics Product Quality
1.5/5
C-4 Analytics has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock C-4 Analytics' overall Product Quality score rated by its users and customers.
C-4 Analytics Product Information
C-4 Analytics’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.c-4analytics.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Media
SaaS
Social
Sports & Entertainment
C-4 Analytics Pricing
C-4 Analytics ROI & Value For Money
2.2/5
C-4 Analytics has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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C-4 Analytics Customer Satisfaction (CSAT)
C-4 Analytics Customer Satisfaction (CSAT) Score
50 / 100
C-4 Analytics has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
C-4 Analytics Customer Service
2.5/5
C-4 Analytics has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock C-4 Analytics' overall Customer Service score rated by its users and customers.
About C-4 Analytics's Customer Service
Address
999 Broadway, Suite 304, Saugus, MA
Website
http://www.c-4analytics.com
Phone Number
617-250-8888
C-4 Analytics as an Employer
2.6/5
C-4 Analytics has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
C-4 Analytics scored a 0 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of C-4 Analytics would recommend the brand to a friend. ENPS measures how likely C-4 Analytics employees would recommend working at C-4 Analytics to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 31% | Promoters |
|---|---|
| 19% | Passive |
| 50% | Detractors |
