3
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
C&A Clothing Company
Marketing or Exec? Claim Your Free Account
About C&A Clothing Company's Brand
Die C&A Mode GmbH & Co. KG (Kurzname C&A) ist ein Bekleidungsunternehmen im Besitz der Familie Brenninkmeijer.
Brand at a Glance
75%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
C&A Clothing Company NPS
C&A Clothing Company's Net Promoter Score (NPS) is a 3 with 37% Promoters, 29% Passives, and 34% Detractors. Net Promoter Score tracks whether C&A Clothing Company's customers would recommend using the product based on a scale of -100 to 100.
C&A Clothing Company Overall NPS
| 37% | Promoters |
|---|---|
| 29% | Passives |
| 34% | Detractors |
C&A Clothing Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -5 | May 2023 | -5 |
Jun 2023 -6 | Jun 2023 | -6 |
Jul 2023 -5 | Jul 2023 | -5 |
Aug 2023 0 | Aug 2023 | 0 |
Oct 2023 -1 | Oct 2023 | -1 |
Nov 2023 2 | Nov 2023 | 2 |
Dec 2023 1 | Dec 2023 | 1 |
Feb 2024 3 | Feb 2024 | 3 |
Apr 2024 0 | Apr 2024 | 0 |
Jul 2024 2 | Jul 2024 | 2 |
Oct 2024 3 | Oct 2024 | 3 |
Jan 2026 4 | Jan 2026 | 4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
C&A Clothing Company NPS by Gender
Female customers rated C&A Clothing Company's NPS 4 points higher than Male customers.
Male
15
C&A Clothing Company's NPS was rated 15 by Male customers on Comparably.
38%
Promoters
39%
Passives
23%
Detractors
Female
19
C&A Clothing Company's NPS was rated 19 by Female customers on Comparably.
46%
Promoters
27%
Passives
27%
Detractors
C&A Clothing Company NPS by Ethnicity
C&A Clothing Company's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 15 | Caucasian | 15 |
Hispanic or Latino 33 | Hispanic or Latino | 33 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other 34 | Other | 34 |
C&A Clothing Company NPS by Age
C&A Clothing Company's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
C&A Clothing Company NPS by Usage
C&A Clothing Company's NPS was rated the highest by customers who have used C&A Clothing Company's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -1 | 1 to 2 Years | -1 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 49 | 5 to 10 Years | 49 |
Over 10 Years 33 | Over 10 Years | 33 |
C&A Clothing Company Customer Reviews
Out of the 8 C&A Clothing Company customer reviews 7 were positive and 1 was constructive. C&A Clothing Company customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
C&A Clothing Company Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of C&A Clothing Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
C&A Clothing Company Customer Loyalty Score by Gender
Male customers rated C&A Clothing Company's Customer Loyalty score 9% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of C&A Clothing Company.
Male
79%
Yes
Female
70%
Yes
C&A Clothing Company Customer Loyalty Score by Ethnicity
C&A Clothing Company's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of C&A Clothing Company.
58
out of 100
Caucasian
70
out of 100
Hispanic or Latino
100
out of 100
Asian or Pacific Islander
85
out of 100
Other
C&A Clothing Company Customer Loyalty Score by Age
C&A Clothing Company's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of C&A Clothing Company.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
26-30 89% | 26-30 | 89% |
31-35 100% | 31-35 | 100% |
41-45 33% | 41-45 | 33% |
C&A Clothing Company Customer Loyalty Score by Usage
C&A Clothing Company's Customer Loyalty score was rated the highest by customers who have used C&A Clothing Company's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
C&A Clothing Company Customer Loyalty Score by Industry
C&A Clothing Company's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
C&A Clothing Company Product Quality
3.8/5
C&A Clothing Company has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock C&A Clothing Company's overall Product Quality score rated by its users and customers.
C&A Clothing Company Product Information
C&A Clothing Company’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Education industry rated C&A Clothing Company's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated C&A Clothing Company the lowest at 2.6.
- Website
- http://www.c-and-a.com/
- Company Size
- 10,000+ Employees
Quick Insights into C&A Clothing Company Product Quality
C&A Clothing Company's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked C&A Clothing Company's Product Quality.
Ranked C&A Clothing Company Product Quality the Highest
Ranked C&A Clothing Company Product Quality the Lowest
C&A Clothing Company Product Quality Score by Gender
Female customers rated C&A Clothing Company's Product Quality score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of C&A Clothing Company.
Male
3.7/5
Female
4.1/5
C&A Clothing Company Product Quality Score by Ethnicity
C&A Clothing Company's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of C&A Clothing Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4.4 | Other | 4.4 |
C&A Clothing Company Product Quality Score by Age
C&A Clothing Company's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of C&A Clothing Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 4.2 | 26-30 | 4.2 |
31-35 4.6 | 31-35 | 4.6 |
41-45 3.2 | 41-45 | 3.2 |
C&A Clothing Company Product Quality Score by Usage
C&A Clothing Company's Product Quality score was rated the highest by customers who have used C&A Clothing Company's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
C&A Clothing Company Product Quality Score by Industry
C&A Clothing Company's Product Quality score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
C&A Clothing Company Pricing
C&A Clothing Company ROI & Value For Money
3.9/5
C&A Clothing Company has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock C&A Clothing Company's overall ROI score rated by its users and customers.
C&A Clothing Company Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from C&A Clothing Company.
Quick Insights into C&A Clothing Company ROI
C&A Clothing Company's ROI score was rated highest by customers from the Education industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked C&A Clothing Company's ROI score.
Ranked C&A Clothing Company ROI the Highest
Ranked C&A Clothing Company ROI the Lowest
C&A Clothing Company ROI Score by Gender
Female customers rated C&A Clothing Company's ROI score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of C&A Clothing Company.
Male
3.8/5
Female
4.1/5
C&A Clothing Company ROI Score by Ethnicity
C&A Clothing Company's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of C&A Clothing Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4.5 | Other | 4.5 |
C&A Clothing Company ROI Score by Age
C&A Clothing Company's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of C&A Clothing Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 4.4 | 26-30 | 4.4 |
31-35 4.3 | 31-35 | 4.3 |
41-45 3.4 | 41-45 | 3.4 |
C&A Clothing Company ROI Score by Usage
C&A Clothing Company's ROI score was rated the highest by customers who have used C&A Clothing Company's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
C&A Clothing Company ROI Score by Industry
C&A Clothing Company's ROI score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
C&A Clothing Company Customer Satisfaction (CSAT)
C&A Clothing Company Customer Satisfaction (CSAT) Score
88 / 100
C&A Clothing Company has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
64%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
2%
Very Dissatisfied
1%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into C&A Clothing Company Customer Satisfaction
C&A Clothing Company's Customer Satisfaction score was rated highest by customers who have used C&A Clothing Company's products/services for 1 to 2 Years, and rated lowest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked C&A Clothing Company's Customer Satisfaction.
Ranked C&A Clothing Company Customer Satisfaction the Highest
Ranked C&A Clothing Company Customer Satisfaction the Lowest
C&A Clothing Company Customer Satisfaction Score by Gender
Female customers rated C&A Clothing Company's Customer Satisfaction score 11 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of C&A Clothing Company.
89 / 100
MaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
C&A Clothing Company Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
C&A Clothing Company's Customer Satisfaction (CSAT) score was rated 89% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of C&A Clothing Company.
89 / 100
Very Satisfied
11%
Satisfied
78%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
C&A Clothing Company's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of C&A Clothing Company.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
C&A Clothing Company's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of C&A Clothing Company.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
C&A Clothing Company's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of C&A Clothing Company.
100 / 100
Very Satisfied
20%
Satisfied
80%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
C&A Clothing Company Customer Satisfaction Score by Age
C&A Clothing Company's Customer Satisfaction score was rated 100 points by customers ages 18-25 and customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of C&A Clothing Company.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 100% |
C&A Clothing Company Customer Satisfaction Score by Usage
C&A Clothing Company's Customer Satisfaction score was rated the highest by customers who have used C&A Clothing Company's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
C&A Clothing Company Customer Satisfaction Score by Industry
C&A Clothing Company's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "C&A Clothing Company Customer Satisfaction Score by Industry",
"text": "C&A Clothing Company's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Accounting industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "C&A Clothing Company's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "C&A Clothing Company's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Fashion and Beauty",
"groupId": 497,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "C&A Clothing Company's Customer Satisfaction score is rated by Fashion and Beauty customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Education",
"groupId": 515,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "C&A Clothing Company's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}C&A Clothing Company Customer Service
3.8/5
C&A Clothing Company has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock C&A Clothing Company's overall Customer Service score rated by its users and customers.
About C&A Clothing Company's Customer Service
Website
http://www.c-and-a.com/
Quick Insights into C&A Clothing Company Customer Service
C&A Clothing Company's Customer Service score was rated highest by customers from the Education industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked C&A Clothing Company's Customer Service score.
Ranked C&A Clothing Company Customer Service the Highest
Ranked C&A Clothing Company Customer Service the Lowest
C&A Clothing Company Customer Service Score by Gender
Female customers rated C&A Clothing Company's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of C&A Clothing Company.
Male
3.5/5
Female
3.9/5
C&A Clothing Company Customer Service Score by Ethnicity
C&A Clothing Company's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of C&A Clothing Company.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4 | Other | 4 |
C&A Clothing Company Customer Service Score by Age
C&A Clothing Company's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of C&A Clothing Company.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 4 | 26-30 | 4 |
31-35 4.3 | 31-35 | 4.3 |
41-45 2.7 | 41-45 | 2.7 |
C&A Clothing Company Customer Service Score by Usage
C&A Clothing Company's Customer Service score was rated the highest by customers who have used C&A Clothing Company's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
C&A Clothing Company Customer Service Score by Industry
C&A Clothing Company's Customer Service score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
C&A Clothing Company as an Employer
4.6/5
C&A Clothing Company has a 4.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
C&A Clothing Company scored a 3 for Net Promoter Score and a 32 for Employee Net Promoter Score. NPS gauges how likely a customer of C&A Clothing Company would recommend the brand to a friend. ENPS measures how likely C&A Clothing Company employees would recommend working at C&A Clothing Company to a friend.
Net Promoter Score
3
NPS Score
| 37% | Promoters |
|---|---|
| 29% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
32
eNPS Score
| 59% | Promoters |
|---|---|
| 14% | Passive |
| 27% | Detractors |
