20
NPS
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C & A Global
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About C & A Global's Brand
C+A Global is dedicated to providing creative, high-quality products and solutions through our extensive portfolio of brands.
Brand at a Glance
65%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3/5
Customer Service
C & A Global NPS
C & A Global's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether C & A Global's customers would recommend using the product based on a scale of -100 to 100.
C & A Global Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
C & A Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Feb 2021 100 | Feb 2021 | 100 |
Aug 2022 50 | Aug 2022 | 50 |
Apr 2025 20 | Apr 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
C & A Global Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of C & A Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
C & A Global Product Quality
3.1/5
C & A Global has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock C & A Global's overall Product Quality score rated by its users and customers.
C & A Global Product Information
C & A Global’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- https://www.caglobal.com
- Company Size
- 201-500 Employees
Industry
Consumer Electronics
C & A Global Pricing
C & A Global ROI & Value For Money
3/5
C & A Global has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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C & A Global Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
C & A Global Customer Service
3/5
C & A Global has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock C & A Global's overall Customer Service score rated by its users and customers.
About C & A Global's Customer Service
Address
114 Tived Lane East, Edison, NJ 08837
Website
https://www.caglobal.com
Phone Number
+1-848-244-2000
C & A Global's Social Links
C & A Global as an Employer
4.6/5
C & A Global has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
C & A Global scored a 20 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of C & A Global would recommend the brand to a friend. ENPS measures how likely C & A Global employees would recommend working at C & A Global to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
