10
NPS
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C.R. Laurence
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About C.R. Laurence's Brand
A Los Angeles-based maker of architectural hardware like industrial window glazes
Brand at a Glance
76%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
C.R. Laurence NPS
C.R. Laurence's Net Promoter Score (NPS) is a 10 with 50% Promoters, 10% Passives, and 40% Detractors. Net Promoter Score tracks whether C.R. Laurence's customers would recommend using the product based on a scale of -100 to 100.
C.R. Laurence Overall NPS
| 50% | Promoters |
|---|---|
| 10% | Passives |
| 40% | Detractors |
C.R. Laurence NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 33 | Aug 2022 | 33 |
Apr 2023 0 | Apr 2023 | 0 |
Sep 2023 20 | Sep 2023 | 20 |
Jan 2024 29 | Jan 2024 | 29 |
May 2024 37 | May 2024 | 37 |
Aug 2024 22 | Aug 2024 | 22 |
May 2025 10 | May 2025 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
C.R. Laurence NPS by Gender
C.R. Laurence's NPS was rated -67 by Male customers on Comparably.
Male
-67
C.R. Laurence's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
N/A
C.R. Laurence's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
C.R. Laurence NPS by Usage
C.R. Laurence's NPS was rated -67 points by customers who have used C.R. Laurence's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -67 | Over 10 Years | -67 |
C.R. Laurence Customer Reviews
Out of the 2 C.R. Laurence customer reviews 0 were positive and 2 were constructive. C.R. Laurence customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
C.R. Laurence Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of C.R. Laurence users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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C.R. Laurence Customer Loyalty Score by Gender
C.R. Laurence's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of C.R. Laurence.
Male
100%
Yes
Female
N/A
Yes
C.R. Laurence Customer Loyalty Score by Usage
C.R. Laurence's Customer Loyalty score was rated 100% by customers who have used C.R. Laurence's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
C.R. Laurence Product Quality
3.2/5
C.R. Laurence has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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C.R. Laurence Product Information
C.R. Laurence’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.crlaurence.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Chemicals
Quick Insights into C.R. Laurence Product Quality
C.R. Laurence's Product Quality score was rated highest by customers who have used C.R. Laurence's products/services for Over 10 Years.
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Ranked C.R. Laurence Product Quality the Highest
C.R. Laurence Product Quality Score by Gender
C.R. Laurence's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of C.R. Laurence.
Male
1.5/5
Female
N/A
C.R. Laurence Product Quality Score by Usage
C.R. Laurence's Product Quality score was rated 2.3 stars by customers who have used C.R. Laurence's products/services for Over 10 Years.
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C.R. Laurence Pricing
C.R. Laurence ROI & Value For Money
2.9/5
C.R. Laurence has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into C.R. Laurence ROI
C.R. Laurence's ROI score was rated highest by customers who have used C.R. Laurence's products/services for Over 10 Years.
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Ranked C.R. Laurence ROI the Highest
C.R. Laurence ROI Score by Gender
C.R. Laurence's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of C.R. Laurence.
Male
1.5/5
Female
N/A
C.R. Laurence ROI Score by Usage
C.R. Laurence's ROI score was rated 2 stars by customers who have used C.R. Laurence's products/services for Over 10 Years.
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C.R. Laurence Customer Satisfaction (CSAT)
C.R. Laurence Customer Satisfaction (CSAT) Score
58 / 100
C.R. Laurence has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into C.R. Laurence Customer Satisfaction
C.R. Laurence's Customer Satisfaction score was rated highest by customers who have used C.R. Laurence's products/services for Over 10 Years.
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Ranked C.R. Laurence Customer Satisfaction the Highest
C.R. Laurence Customer Satisfaction Score by Gender
C.R. Laurence's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of C.R. Laurence.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
C.R. Laurence Customer Satisfaction Score by Usage
C.R. Laurence's Customer Satisfaction score was rated 34 points by customers who have used C.R. Laurence's products/services for Over 10 Years.
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C.R. Laurence Customer Service
3/5
C.R. Laurence has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About C.R. Laurence's Customer Service
Address
2503 E. Vernon Ave., Los Angeles, CA
Website
http://www.crlaurence.com/
Phone Number
7088635462
Quick Insights into C.R. Laurence Customer Service
C.R. Laurence's Customer Service score was rated highest by customers who have used C.R. Laurence's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked C.R. Laurence's Customer Service score.
Ranked C.R. Laurence Customer Service the Highest
C.R. Laurence Customer Service Score by Gender
C.R. Laurence's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of C.R. Laurence.
Male
1.5/5
Female
N/A
C.R. Laurence Customer Service Score by Usage
C.R. Laurence's Customer Service score was rated 2.1 stars by customers who have used C.R. Laurence's products/services for Over 10 Years.
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C.R. Laurence as an Employer
3.2/5
C.R. Laurence has a 3.2/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
C.R. Laurence scored a 10 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of C.R. Laurence would recommend the brand to a friend. ENPS measures how likely C.R. Laurence employees would recommend working at C.R. Laurence to a friend.
Net Promoter Score
10
NPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 23% | Promoters |
|---|---|
| 23% | Passive |
| 54% | Detractors |
