70
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
C Space
Marketing or Exec? Claim Your Free Account
About C Space's Brand
Our clients call us their Customer Agency. We create rapid insight and business change for brands, putting customers at the heart of companies and solving problems from the customer’s perspective. We keep our clients relevant by building real, ongoing relationships with customers that help them deliver superior experiences, launch successful products and build loyalty. Our customized approaches are tailored to specific business needs and include online insight communities, immersive storytelling, data and analytics, activation events, innovation projects and business consulting. We do this for 200+ of the world's biggest brands, enabling them to drive “Customer Inspired Growth”.
Brand at a Glance
78%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
C Space NPS
C Space's Net Promoter Score (NPS) is a 70 with 85% Promoters, 0% Passives, and 15% Detractors. Net Promoter Score tracks whether C Space's customers would recommend using the product based on a scale of -100 to 100.
C Space Overall NPS
| 85% | Promoters |
|---|---|
| 0% | Passives |
| 15% | Detractors |
C Space NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Mar 2021 100 | Mar 2021 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Mar 2023 80 | Mar 2023 | 80 |
Jun 2023 63 | Jun 2023 | 63 |
Aug 2023 67 | Aug 2023 | 67 |
Oct 2023 69 | Oct 2023 | 69 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
C Space NPS by Gender
C Space's NPS was rated 100 by Male customers on Comparably.
Male
100
C Space's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
C Space's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
C Space NPS by Ethnicity
C Space's NPS was rated 34 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 34 | Other | 34 |
C Space NPS by Usage
C Space's NPS was rated 34 points by customers who have used C Space's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
C Space Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of C Space users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
C Space Customer Loyalty Score by Gender
C Space's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of C Space.
Male
55%
Yes
Female
N/A
Yes
C Space Customer Loyalty Score by Ethnicity
C Space's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of C Space.
100
out of 100
Other
C Space Customer Loyalty Score by Usage
C Space's Customer Loyalty score was rated 70% by customers who have used C Space's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
C Space Product Quality
4/5
C Space has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock C Space's overall Product Quality score rated by its users and customers.
C Space Product Information
C Space’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.cspace.com/
- Company Size
- 201-500 Employees
Industry
Marketing, Advertising and Research
Quick Insights into C Space Product Quality
C Space's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked C Space's Product Quality.
Ranked C Space Product Quality the Highest
C Space Product Quality Score by Gender
C Space's Product Quality score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of C Space.
Male
4.5/5
Female
N/A
C Space Product Quality Score by Ethnicity
C Space's Product Quality score was rated 3.8 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of C Space.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.8 | Other | 3.8 |
C Space Product Quality Score by Usage
C Space's Product Quality score was rated 3.8 stars by customers who have used C Space's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
C Space Pricing
C Space ROI & Value For Money
3.8/5
C Space has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock C Space's overall ROI score rated by its users and customers.
Quick Insights into C Space ROI
C Space's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked C Space's ROI score.
Ranked C Space ROI the Highest
C Space ROI Score by Gender
C Space's ROI score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of C Space.
Male
5/5
Female
N/A
C Space ROI Score by Ethnicity
C Space's ROI score was rated 4.1 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of C Space.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.1 | Other | 4.1 |
C Space ROI Score by Usage
C Space's ROI score was rated 4.1 stars by customers who have used C Space's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
C Space Customer Satisfaction (CSAT)
C Space Customer Satisfaction (CSAT) Score
78 / 100
C Space has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into C Space Customer Satisfaction
C Space's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked C Space's Customer Satisfaction.
Ranked C Space Customer Satisfaction the Highest
C Space Customer Satisfaction Score by Gender
C Space's Customer Satisfaction score was rated 66 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of C Space.
66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
C Space Customer Satisfaction Score by Ethnicity
CSAT according to Other
C Space's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of C Space.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
C Space Customer Service
3.8/5
C Space has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock C Space's overall Customer Service score rated by its users and customers.
About C Space's Customer Service
Address
Boston, MA 02210
Website
https://www.cspace.com/
Phone Number
1(617) 316-4000
C Space's Social Links
Quick Insights into C Space Customer Service
C Space's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked C Space's Customer Service score.
Ranked C Space Customer Service the Highest
C Space Customer Service Score by Gender
C Space's Customer Service score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of C Space.
Male
3.7/5
Female
N/A
C Space Customer Service Score by Ethnicity
C Space's Customer Service score was rated 3.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of C Space.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 3.3 | Other | 3.3 |
C Space Customer Service Score by Usage
C Space's Customer Service score was rated 3.3 stars by customers who have used C Space's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
C Space as an Employer
4.7/5
C Space has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
C Space scored a 70 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of C Space would recommend the brand to a friend. ENPS measures how likely C Space employees would recommend working at C Space to a friend.
Net Promoter Score
70
NPS Score
| 85% | Promoters |
|---|---|
| 0% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 59% | Promoters |
|---|---|
| 24% | Passive |
| 17% | Detractors |
