-72
NPS
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C2 Education
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About C2 Education's Brand
C2 Education Centers, Inc. provides school subject tutoring, SAT/ACT/PSAT/SSAT test preparation, and educational support services in the
Brand at a Glance
59%
Customer Loyalty
1.7/5
Product Quality
1.5/5
Pricing
1.6/5
Customer Service
C2 Education CMO
Bryan Kenna
Bryan Kenna serves as the Chief Marketing Officer of C2 Education. Bryan started at C2 Education in January of 2018. Bryan currently resides in Greater Atlanta Area.
C2 Education NPS
C2 Education's Net Promoter Score (NPS) is a -72 with 12% Promoters, 4% Passives, and 84% Detractors. Net Promoter Score tracks whether C2 Education's customers would recommend using the product based on a scale of -100 to 100.
C2 Education Overall NPS
| 12% | Promoters |
|---|---|
| 4% | Passives |
| 84% | Detractors |
C2 Education NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -73 | Jul 2024 | -73 |
Aug 2024 -73 | Aug 2024 | -73 |
Sep 2024 -75 | Sep 2024 | -75 |
Oct 2024 -75 | Oct 2024 | -75 |
Nov 2024 -75 | Nov 2024 | -75 |
Dec 2024 -76 | Dec 2024 | -76 |
Jan 2025 -78 | Jan 2025 | -78 |
Feb 2025 -78 | Feb 2025 | -78 |
Mar 2025 -74 | Mar 2025 | -74 |
Apr 2025 -76 | Apr 2025 | -76 |
Jun 2025 -72 | Jun 2025 | -72 |
Jan 2026 -72 | Jan 2026 | -72 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
C2 Education NPS by Gender
Female customers rated C2 Education's NPS 5 points higher than Male customers.
Male
-100
C2 Education's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-95
C2 Education's NPS was rated -95 by Female customers on Comparably.
0%
Promoters
5%
Passives
95%
Detractors
C2 Education NPS by Ethnicity
C2 Education's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Asian or Pacific Islander -91 | Asian or Pacific Islander | -91 |
Other -100 | Other | -100 |
C2 Education NPS by Age
C2 Education's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
C2 Education NPS by Usage
C2 Education's NPS was rated the highest by customers who have used C2 Education's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -91 | Less than 1 Year | -91 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
C2 Education Customer Reviews
Out of the 6 C2 Education customer reviews 0 were positive and 6 were constructive. C2 Education customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
C2 Education Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of C2 Education users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
C2 Education Customer Loyalty Score by Gender
Female customers rated C2 Education's Customer Loyalty score 6% higher than Male customers.
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Male
51%
Yes
Female
57%
Yes
C2 Education Customer Loyalty Score by Ethnicity
C2 Education's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of C2 Education.
65
out of 100
Caucasian
35
out of 100
Asian or Pacific Islander
70
out of 100
Other
C2 Education Customer Loyalty Score by Age
C2 Education's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 33% | 18-25 | 33% |
41-45 55% | 41-45 | 55% |
46-50 64% | 46-50 | 64% |
51-55 60% | 51-55 | 60% |
C2 Education Customer Loyalty Score by Usage
C2 Education's Customer Loyalty score was rated the highest by customers who have used C2 Education's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
C2 Education Customer Loyalty Score by Industry
C2 Education's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
C2 Education Product Quality
1.7/5
C2 Education has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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C2 Education Product Information
C2 Education’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Education industry rated C2 Education's product the highest. Reviewers from the Tech industry rated C2 Education the lowest at 1.5.
- Website
- http://www.c2educate.com
- Company Size
- 1,001-5,000 Employees
Industry
Education
Quick Insights into C2 Education Product Quality
C2 Education's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked C2 Education's Product Quality.
Ranked C2 Education Product Quality the Highest
Ranked C2 Education Product Quality the Lowest
C2 Education Product Quality Score by Gender
C2 Education's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
C2 Education Product Quality Score by Ethnicity
C2 Education's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of C2 Education.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.6 | Other | 1.6 |
C2 Education Product Quality Score by Age
C2 Education's Product Quality score was rated 1.5 stars by customers ages 18-25 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of C2 Education.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
C2 Education Product Quality Score by Usage
C2 Education's Product Quality score was rated the highest by customers who have used C2 Education's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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C2 Education Product Quality Score by Industry
C2 Education's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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C2 Education Pricing
C2 Education ROI & Value For Money
1.5/5
C2 Education has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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C2 Education Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into C2 Education ROI
C2 Education's ROI score was rated highest by Other customers, and rated lowest by customers from the Tech industry.
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Ranked C2 Education ROI the Highest
Ranked C2 Education ROI the Lowest
C2 Education ROI Score by Gender
C2 Education's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of C2 Education.
Male
1.5/5
Female
1.5/5
C2 Education ROI Score by Ethnicity
C2 Education's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of C2 Education.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.6 | Other | 1.6 |
C2 Education ROI Score by Age
C2 Education's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of C2 Education.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
C2 Education ROI Score by Usage
C2 Education's ROI score was rated 1.5 stars by customers who have used C2 Education's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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C2 Education ROI Score by Industry
C2 Education's ROI score was rated 1.5 stars by both Education and Tech industry customers.
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C2 Education Customer Satisfaction (CSAT)
C2 Education Customer Satisfaction (CSAT) Score
18 / 100
C2 Education has an overall Customer Satisfaction score of 18 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
4%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
15%
Very Dissatisfied
61%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into C2 Education Customer Satisfaction
C2 Education's Customer Satisfaction score was rated highest by Other customers, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked C2 Education Customer Satisfaction the Highest
Ranked C2 Education Customer Satisfaction the Lowest
C2 Education Customer Satisfaction Score by Gender
C2 Education's Customer Satisfaction score was rated 10 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of C2 Education.
10 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 90% |
10 / 100
FemaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 22% | |
Very Dissatisfied | 63% |
C2 Education Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
C2 Education's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
8%
Very Dissatisfied
85%
CSAT according to Asian or Pacific Islander
C2 Education's Customer Satisfaction (CSAT) score was rated 9% according to Asian or Pacific Islander users and customers.
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9 / 100
Very Satisfied
0%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
18%
Very Dissatisfied
73%
CSAT according to Other
C2 Education's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
C2 Education Customer Satisfaction Score by Age
C2 Education's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of C2 Education.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 0% | |||||||||||||||
| 41-45 | 16% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% |
C2 Education Customer Satisfaction Score by Usage
C2 Education's Customer Satisfaction score was rated the highest by customers who have used C2 Education's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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C2 Education Customer Satisfaction Score by Industry
C2 Education's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}C2 Education Customer Service
1.6/5
C2 Education has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
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About C2 Education's Customer Service
Address
6465 East Johns Crossing, #100, Duluth, GA 30097
Website
http://www.c2educate.com
Quick Insights into C2 Education Customer Service
C2 Education's Customer Service score was rated highest by customers who have used C2 Education's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked C2 Education's Customer Service score.
Ranked C2 Education Customer Service the Highest
Ranked C2 Education Customer Service the Lowest
C2 Education Customer Service Score by Gender
C2 Education's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of C2 Education.
Male
1.5/5
Female
1.5/5
C2 Education Customer Service Score by Ethnicity
C2 Education's Customer Service score was rated 1.5 stars by both Asian or Pacific Islander and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of C2 Education.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
C2 Education Customer Service Score by Age
C2 Education's Customer Service score was rated 1.5 stars by customers ages 18-25 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of C2 Education.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
C2 Education Customer Service Score by Usage
C2 Education's Customer Service score was rated 1.5 stars by customers who have used C2 Education's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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C2 Education Customer Service Score by Industry
C2 Education's Customer Service score was rated 1.5 stars by both Education and Tech industry customers.
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C2 Education as an Employer
2.4/5
C2 Education has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
C2 Education scored a -72 for Net Promoter Score and a -55 for Employee Net Promoter Score. NPS gauges how likely a customer of C2 Education would recommend the brand to a friend. ENPS measures how likely C2 Education employees would recommend working at C2 Education to a friend.
Net Promoter Score
-72
NPS Score
| 12% | Promoters |
|---|---|
| 4% | Passive |
| 84% | Detractors |
Employee Net Promoter Score
-55
eNPS Score
| 13% | Promoters |
|---|---|
| 19% | Passive |
| 68% | Detractors |
