49
NPS
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C3.ai
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About C3.ai's Brand
Brand at a Glance
69%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
C3.ai NPS
C3.ai's Net Promoter Score (NPS) is a 49 with 68% Promoters, 13% Passives, and 19% Detractors. Net Promoter Score tracks whether C3.ai's customers would recommend using the product based on a scale of -100 to 100.
C3.ai Overall NPS
| 68% | Promoters |
|---|---|
| 13% | Passives |
| 19% | Detractors |
C3.ai NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Nov 2022 80 | Nov 2022 | 80 |
Feb 2023 49 | Feb 2023 | 49 |
Jan 2024 57 | Jan 2024 | 57 |
Aug 2024 44 | Aug 2024 | 44 |
Sep 2024 30 | Sep 2024 | 30 |
Oct 2024 33 | Oct 2024 | 33 |
Jun 2025 38 | Jun 2025 | 38 |
Jul 2025 43 | Jul 2025 | 43 |
Oct 2025 46 | Oct 2025 | 46 |
Dec 2025 49 | Dec 2025 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
C3.ai NPS by Gender
C3.ai's NPS was rated 100 by Male customers on Comparably.
Male
100
C3.ai's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
C3.ai's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
C3.ai NPS by Usage
C3.ai's NPS was rated 100 points by customers who have used C3.ai's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 100 | 1 to 2 Years | 100 |
C3.ai Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of C3.ai users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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C3.ai Customer Loyalty Score by Gender
C3.ai's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of C3.ai.
Male
100%
Yes
Female
N/A
Yes
C3.ai Customer Loyalty Score by Usage
C3.ai's Customer Loyalty score was rated 100% by customers who have used C3.ai's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
C3.ai Customer Loyalty Score by Industry
C3.ai's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
C3.ai Product Quality
3.7/5
C3.ai has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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C3.ai Product Information
C3.ai’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated C3.ai's product the highest.
- Website
- https://c3.ai
- Company Size
- 201-500 Employees
Quick Insights into C3.ai Product Quality
C3.ai's Product Quality score was rated highest by customers who have used C3.ai's products/services for 1 to 2 Years.
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Ranked C3.ai Product Quality the Highest
C3.ai Product Quality Score by Gender
C3.ai's Product Quality score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
C3.ai Product Quality Score by Usage
C3.ai's Product Quality score was rated 5 stars by customers who have used C3.ai's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
C3.ai Product Quality Score by Industry
C3.ai's Product Quality score was rated 5 stars by Tech industry customers.
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C3.ai Pricing
C3.ai ROI & Value For Money
3.6/5
C3.ai has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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C3.ai Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into C3.ai ROI
C3.ai's ROI score was rated highest by customers who have used C3.ai's products/services for 1 to 2 Years.
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Ranked C3.ai ROI the Highest
C3.ai ROI Score by Gender
C3.ai's ROI score was rated 4.8 by Male customers on Comparably.
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Male
4.8/5
Female
N/A
C3.ai ROI Score by Usage
C3.ai's ROI score was rated 4.8 stars by customers who have used C3.ai's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
C3.ai ROI Score by Industry
C3.ai's ROI score was rated 4.8 stars by Tech industry customers.
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C3.ai Customer Satisfaction (CSAT)
C3.ai Customer Satisfaction (CSAT) Score
50 / 100
C3.ai has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
10%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
C3.ai Customer Service
3.7/5
C3.ai has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About C3.ai's Customer Service
Website
https://c3.ai
Quick Insights into C3.ai Customer Service
C3.ai's Customer Service score was rated highest by customers who have used C3.ai's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked C3.ai's Customer Service score.
Ranked C3.ai Customer Service the Highest
C3.ai Customer Service Score by Gender
C3.ai's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of C3.ai.
Male
4.5/5
Female
N/A
C3.ai Customer Service Score by Usage
C3.ai's Customer Service score was rated 4.5 stars by customers who have used C3.ai's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
C3.ai Customer Service Score by Industry
C3.ai's Customer Service score was rated 4.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
C3.ai as an Employer
Consumer vs. Employees
C3.ai scored a 49 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of C3.ai would recommend the brand to a friend. ENPS measures how likely C3.ai employees would recommend working at C3.ai to a friend.
Net Promoter Score
49
NPS Score
| 68% | Promoters |
|---|---|
| 13% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 23% | Promoters |
|---|---|
| 18% | Passive |
| 59% | Detractors |
