-4
NPS
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Cable One
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About Cable One's Brand
Internet, Phone & Cable Provider
Brand at a Glance
63%
Customer Loyalty
3.1/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Cable One NPS
Cable One's Net Promoter Score (NPS) is a -4 with 44% Promoters, 8% Passives, and 48% Detractors. Net Promoter Score tracks whether Cable One's customers would recommend using the product based on a scale of -100 to 100.
Cable One Overall NPS
| 44% | Promoters |
|---|---|
| 8% | Passives |
| 48% | Detractors |
Cable One NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -9 | Nov 2022 | -9 |
Jan 2023 -7 | Jan 2023 | -7 |
Mar 2023 -15 | Mar 2023 | -15 |
Apr 2023 -20 | Apr 2023 | -20 |
Jun 2023 10 | Jun 2023 | 10 |
Feb 2024 15 | Feb 2024 | 15 |
Mar 2024 13 | Mar 2024 | 13 |
Jun 2024 9 | Jun 2024 | 9 |
Nov 2024 9 | Nov 2024 | 9 |
Jan 2025 4 | Jan 2025 | 4 |
Feb 2025 0 | Feb 2025 | 0 |
Jun 2025 -4 | Jun 2025 | -4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cable One NPS by Gender
Cable One's NPS was rated 0 by Male customers on Comparably.
Male
0
Cable One's NPS was rated by Male customers on Comparably.
43%
Promoters
14%
Passives
43%
Detractors
Female
N/A
Cable One's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Cable One NPS by Ethnicity
Cable One's NPS was rated 17 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 17 | Caucasian | 17 |
Cable One NPS by Usage
Cable One's NPS was rated the highest by customers who have used Cable One's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 100 | 1 to 2 Years | 100 |
5 to 10 Years -67 | 5 to 10 Years | -67 |
Cable One Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Cable One users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cable One Customer Loyalty Score by Gender
Cable One's Customer Loyalty score was rated 61 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Cable One.
Male
61%
Yes
Female
N/A
Yes
Cable One Customer Loyalty Score by Ethnicity
Cable One's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cable One.
70
out of 100
Caucasian
Cable One Customer Loyalty Score by Usage
Cable One's Customer Loyalty score was rated the highest by customers who have used Cable One's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cable One Customer Loyalty Score by Industry
Cable One's Customer Loyalty score was rated 55% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Cable One Product Quality
3.1/5
Cable One has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Cable One's overall Product Quality score rated by its users and customers.
Cable One Product Information
Cable One’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Cable One's product the highest.
- Website
- http://www.cableone.net
- Company Size
- 1,001-5,000 Employees
Industry
Telecommunications
Quick Insights into Cable One Product Quality
Cable One's Product Quality score was rated highest by customers who have used Cable One's products/services for 1 to 2 Years, and rated lowest by customers who have used Cable One's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Cable One's Product Quality.
Ranked Cable One Product Quality the Highest
Ranked Cable One Product Quality the Lowest
Cable One Product Quality Score by Gender
Cable One's Product Quality score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Cable One.
Male
3/5
Female
N/A
Cable One Product Quality Score by Ethnicity
Cable One's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cable One.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Cable One Product Quality Score by Usage
Cable One's Product Quality score was rated the highest by customers who have used Cable One's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Cable One Product Quality Score by Industry
Cable One's Product Quality score was rated 2.7 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Cable One Pricing
Cable One ROI & Value For Money
3.2/5
Cable One has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Cable One's overall ROI score rated by its users and customers.
Cable One Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Cable One ROI
Cable One's ROI score was rated highest by customers who have used Cable One's products/services for 1 to 2 Years, and rated lowest by customers who have used Cable One's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Cable One's ROI score.
Ranked Cable One ROI the Highest
Ranked Cable One ROI the Lowest
Cable One ROI Score by Gender
Cable One's ROI score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cable One.
Male
2.9/5
Female
N/A
Cable One ROI Score by Ethnicity
Cable One's ROI score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cable One.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Cable One ROI Score by Usage
Cable One's ROI score was rated the highest by customers who have used Cable One's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Cable One ROI Score by Industry
Cable One's ROI score was rated 2.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Cable One Customer Satisfaction (CSAT)
Cable One Customer Satisfaction (CSAT) Score
53 / 100
Cable One has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
18%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cable One Customer Satisfaction
Cable One's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Cable One's Customer Satisfaction.
Ranked Cable One Customer Satisfaction the Highest
Cable One Customer Satisfaction Score by Gender
Cable One's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cable One.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Cable One Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cable One's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cable One.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Cable One Customer Service
3.3/5
Cable One has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Cable One's overall Customer Service score rated by its users and customers.
About Cable One's Customer Service
Address
210 E. Earll Dr., Phoenix, AZ 85012
Website
http://www.cableone.net
Phone Number
877-692-2253
Quick Insights into Cable One Customer Service
Cable One's Customer Service score was rated highest by customers who have used Cable One's products/services for 1 to 2 Years, and rated lowest by customers who have used Cable One's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Cable One's Customer Service score.
Ranked Cable One Customer Service the Highest
Ranked Cable One Customer Service the Lowest
Cable One Customer Service Score by Gender
Cable One's Customer Service score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cable One.
Male
3.4/5
Female
N/A
Cable One Customer Service Score by Ethnicity
Cable One's Customer Service score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cable One.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Cable One Customer Service Score by Usage
Cable One's Customer Service score was rated the highest by customers who have used Cable One's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Cable One Customer Service Score by Industry
Cable One's Customer Service score was rated 3.4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Cable One as an Employer
2.5/5
Cable One has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Cable One scored a -4 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Cable One would recommend the brand to a friend. ENPS measures how likely Cable One employees would recommend working at Cable One to a friend.
Net Promoter Score
-4
NPS Score
| 44% | Promoters |
|---|---|
| 8% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
