-56
NPS
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Altice USA
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About Altice USA's Brand
Altice USA is an American cable television provider/multiple system operator based in New York City.
Brand at a Glance
72%
Customer Loyalty
1.8/5
Product Quality
1.9/5
Pricing
1.7/5
Customer Service
Altice USA CMO
Matthew Lake
MATTHEW LAKE serves as the Executive Vice President and Chief Marketing Officer (CMO) of Altice USA. MATTHEW started at Altice USA in May of 2012. MATTHEW is currently based in the Greater New York City Area.
Altice USA NPS
Altice USA's Net Promoter Score (NPS) is a -56 with 20% Promoters, 4% Passives, and 76% Detractors. Net Promoter Score tracks whether Altice USA's customers would recommend using the product based on a scale of -100 to 100.
Altice USA Overall NPS
| 20% | Promoters |
|---|---|
| 4% | Passives |
| 76% | Detractors |
Altice USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -60 | Oct 2023 | -60 |
Jan 2024 -58 | Jan 2024 | -58 |
Feb 2024 -56 | Feb 2024 | -56 |
Mar 2024 -56 | Mar 2024 | -56 |
Apr 2024 -56 | Apr 2024 | -56 |
May 2024 -56 | May 2024 | -56 |
Aug 2024 -56 | Aug 2024 | -56 |
Sep 2024 -54 | Sep 2024 | -54 |
Dec 2024 -56 | Dec 2024 | -56 |
Jan 2025 -56 | Jan 2025 | -56 |
May 2025 -56 | May 2025 | -56 |
Jun 2025 -56 | Jun 2025 | -56 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Altice USA NPS by Gender
Male customers rated Altice USA's NPS 15 points higher than Female customers.
Male
-62
Altice USA's NPS was rated -62 by Male customers on Comparably.
17%
Promoters
4%
Passives
79%
Detractors
Female
-77
Altice USA's NPS was rated -77 by Female customers on Comparably.
9%
Promoters
5%
Passives
86%
Detractors
Altice USA NPS by Ethnicity
Altice USA's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -82 | Caucasian | -82 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other -78 | Other | -78 |
Altice USA NPS by Age
Altice USA's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Altice USA NPS by Usage
Altice USA's NPS was rated the highest by customers who have used Altice USA's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -35 | 2 to 5 Years | -35 |
5 to 10 Years -51 | 5 to 10 Years | -51 |
Over 10 Years -88 | Over 10 Years | -88 |
Altice USA Customer Reviews
Out of the 10 Altice USA customer reviews 4 were positive and 6 were constructive. Altice USA customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Altice USA Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Altice USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Altice USA Customer Loyalty Score by Gender
Male customers rated Altice USA's Customer Loyalty score 9% higher than Female customers.
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Male
75%
Yes
Female
66%
Yes
Altice USA Customer Loyalty Score by Ethnicity
Altice USA's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Altice USA.
61
out of 100
Caucasian
46
out of 100
Asian or Pacific Islander
70
out of 100
Other
Altice USA Customer Loyalty Score by Age
Altice USA's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Altice USA.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
31-35 82% | 31-35 | 82% |
36-40 40% | 36-40 | 40% |
41-45 82% | 41-45 | 82% |
46-50 70% | 46-50 | 70% |
51-55 64% | 51-55 | 64% |
56-60 89% | 56-60 | 89% |
61-65 66% | 61-65 | 66% |
66+ 70% | 66+ | 70% |
Altice USA Customer Loyalty Score by Usage
Altice USA's Customer Loyalty score was rated the highest by customers who have used Altice USA's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Altice USA Customer Loyalty Score by Industry
Altice USA's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Consulting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Altice USA Product Quality
1.8/5
Altice USA has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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Altice USA Product Information
Altice USA’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Altice USA's product the highest. Reviewers from the Banking and Financial Services industry rated Altice USA the lowest at 1.5.
- Website
- http://alticeusa.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Consumer Services
Media
Quick Insights into Altice USA Product Quality
Altice USA's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used Altice USA's products/services for Over 10 Years.
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Ranked Altice USA Product Quality the Highest
Ranked Altice USA Product Quality the Lowest
Altice USA Product Quality Score by Gender
Male customers rated Altice USA's Product Quality score 0.3 stars higher than Female customers.
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Male
2/5
Female
1.7/5
Altice USA Product Quality Score by Ethnicity
Altice USA's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Altice USA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Other 1.9 | Other | 1.9 |
Altice USA Product Quality Score by Age
Altice USA's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Altice USA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
31-35 2.2 | 31-35 | 2.2 |
36-40 3.5 | 36-40 | 3.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Altice USA Product Quality Score by Usage
Altice USA's Product Quality score was rated the highest by customers who have used Altice USA's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Altice USA Product Quality Score by Industry
Altice USA's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Altice USA Pricing
Altice USA ROI & Value For Money
1.9/5
Altice USA has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Altice USA Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Altice USA.
Quick Insights into Altice USA ROI
Altice USA's ROI score was rated highest by customers ages 18-25, and rated lowest by customers who have used Altice USA's products/services for Over 10 Years.
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Ranked Altice USA ROI the Highest
Ranked Altice USA ROI the Lowest
Altice USA ROI Score by Gender
Male customers rated Altice USA's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Altice USA.
Male
1.9/5
Female
1.5/5
Altice USA ROI Score by Ethnicity
Altice USA's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Altice USA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Other 1.8 | Other | 1.8 |
Altice USA ROI Score by Age
Altice USA's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Altice USA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
31-35 2.2 | 31-35 | 2.2 |
36-40 3.5 | 36-40 | 3.5 |
41-45 2.1 | 41-45 | 2.1 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Altice USA ROI Score by Usage
Altice USA's ROI score was rated the highest by customers who have used Altice USA's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Altice USA ROI Score by Industry
Altice USA's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Altice USA Customer Satisfaction (CSAT)
Altice USA Customer Satisfaction (CSAT) Score
35 / 100
Altice USA has an overall Customer Satisfaction score of 35 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
13%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
24%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Altice USA Customer Satisfaction
Altice USA's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers from the Accounting industry.
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Ranked Altice USA Customer Satisfaction the Highest
Ranked Altice USA Customer Satisfaction the Lowest
Altice USA Customer Satisfaction Score by Gender
Altice USA's Customer Satisfaction score was rated 22 by both Female and Male customers on Comparably.
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22 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 28% | |
Dissatisfied | 22% | |
Very Dissatisfied | 28% |
22 / 100
FemaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 45% | |
Very Dissatisfied | 22% |
Altice USA Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Altice USA's Customer Satisfaction (CSAT) score was rated 9% according to Caucasian users and customers.
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9 / 100
Very Satisfied
0%
Satisfied
9%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
46%
Very Dissatisfied
18%
CSAT according to Asian or Pacific Islander
Altice USA's Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.
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60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
CSAT according to Other
Altice USA's Customer Satisfaction (CSAT) score was rated 11% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Altice USA.
11 / 100
Very Satisfied
0%
Satisfied
11%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
38%
Very Dissatisfied
38%
Altice USA Customer Satisfaction Score by Age
Altice USA's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Altice USA.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 33% | |||||||||||||||
| 36-40 | 66% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 12% |
Altice USA Customer Satisfaction Score by Usage
Altice USA's Customer Satisfaction score was rated the highest by customers who have used Altice USA's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Altice USA Customer Satisfaction Score by Industry
Altice USA's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"scoreLabel": 24
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"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
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}Altice USA Customer Service
1.7/5
Altice USA has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Altice USA's overall Customer Service score rated by its users and customers.
About Altice USA's Customer Service
Address
New York City, NY 11714
Website
http://alticeusa.com
Phone Number
1-516-803-2300
Quick Insights into Altice USA Customer Service
Altice USA's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used Altice USA's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Altice USA's Customer Service score.
Ranked Altice USA Customer Service the Highest
Ranked Altice USA Customer Service the Lowest
Altice USA Customer Service Score by Gender
Male customers rated Altice USA's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Altice USA.
Male
1.6/5
Female
1.5/5
Altice USA Customer Service Score by Ethnicity
Altice USA's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Altice USA.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 1.5 | Other | 1.5 |
Altice USA Customer Service Score by Age
Altice USA's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Altice USA.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
31-35 2.1 | 31-35 | 2.1 |
36-40 3 | 36-40 | 3 |
41-45 2 | 41-45 | 2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Altice USA Customer Service Score by Usage
Altice USA's Customer Service score was rated the highest by customers who have used Altice USA's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Altice USA Customer Service Score by Industry
Altice USA's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Altice USA as an Employer
2.4/5
Altice USA has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Altice USA scored a -56 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Altice USA would recommend the brand to a friend. ENPS measures how likely Altice USA employees would recommend working at Altice USA to a friend.
Net Promoter Score
-56
NPS Score
| 20% | Promoters |
|---|---|
| 4% | Passive |
| 76% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 29% | Promoters |
|---|---|
| 10% | Passive |
| 61% | Detractors |
