70
NPS
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Cacoo
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About Cacoo's Brand
Cacoo provides a cloud-based flowchart software with real-time collaboration and a large library of design tools.
Brand at a Glance
4.6/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
Cacoo NPS
Cacoo's Net Promoter Score (NPS) is a 70 with 79% Promoters, 12% Passives, and 9% Detractors. Net Promoter Score tracks whether Cacoo's customers would recommend using the product based on a scale of -100 to 100.
Cacoo Overall NPS
| 79% | Promoters |
|---|---|
| 12% | Passives |
| 9% | Detractors |
Cacoo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 70 | Aug 2020 | 70 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cacoo NPS by Usage
Cacoo's NPS was rated the highest by customers who have used Cacoo's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
5 to 10 Years 83 | 5 to 10 Years | 83 |
Cacoo Product Quality
4.6/5
Cacoo has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
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Cacoo Product Information
Cacoo serves markets in the United States, Japan, Latin America, Brazil, and Mexico. Cacoo supports Web devices and offers products for small, medium, and large sized businesses.
Cacoo’s product quality score is a 4.6 out of 5 as rated by its users and customers.
- Website
- https://cacoo.com/
Industry
Tech
Enterprise
On Demand
Productivity
SaaS
Languages Supported
English
French
Spanish
Japanese
Product Type
Diagram Software
Wireframe Software
Flowchart Software
Mind Mapping Software
Cacoo Pricing
Cacoo ROI & Value For Money
4.4/5
Cacoo has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Cacoo's overall ROI score rated by its users and customers.
Cacoo Pricing Plans
Cacoo has a pricing structure that accommodates small, medium, and large businesses. Starting from $6/month, Cacoo uses a subscription model and offers the following: Team (multi-user plan): $6/user/month. and Enterprise: contact Cacoo for a price quote..
Who Uses Cacoo?
Small Businesses
Medium Businesses
Large Enterprises
Cacoo Customer Service
5/5
Cacoo has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cacoo's overall Customer Service score rated by its users and customers.
About Cacoo's Customer Service
Website
https://cacoo.com/
Consumer vs. Employees
Cacoo scored a 70 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Cacoo would recommend the brand to a friend. ENPS measures how likely Cacoo employees would recommend working at Cacoo to a friend.
Net Promoter Score
70
NPS Score
| 79% | Promoters |
|---|---|
| 12% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
