66
NPS
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Brand Page
Cadence
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About Cadence's Brand
CADENCE is a tech startup that develops solutions to facilitate the achievement of physical activities in the health and welfare sector.
Brand at a Glance
76%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
Cadence NPS
Cadence's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether Cadence's customers would recommend using the product based on a scale of -100 to 100.
Cadence Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
Cadence NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Jan 2023 0 | Jan 2023 | 0 |
Sep 2023 33 | Sep 2023 | 33 |
Oct 2023 50 | Oct 2023 | 50 |
Apr 2024 60 | Apr 2024 | 60 |
Aug 2024 67 | Aug 2024 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cadence Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Cadence users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cadence Product Quality
4.2/5
Cadence has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Cadence's overall Product Quality score rated by its users and customers.
Cadence Product Information
Cadence’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- https://www.cadence.com/
- Company Size
- 1-10 Employees
Industry
Tech
Business Services
Cadence Pricing
Cadence ROI & Value For Money
4.1/5
Cadence has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Cadence's overall ROI score rated by its users and customers.
Cadence Customer Satisfaction (CSAT)
Cadence Customer Satisfaction (CSAT) Score
100 / 100
Cadence has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cadence Customer Service
4.2/5
Cadence has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Cadence's overall Customer Service score rated by its users and customers.
About Cadence's Customer Service
Website
https://www.cadence.com/
Cadence as an Employer
3.5/5
Cadence has a 3.5/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Cadence scored a 66 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Cadence would recommend the brand to a friend. ENPS measures how likely Cadence employees would recommend working at Cadence to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
