36
NPS
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Cadillac Fairview
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About Cadillac Fairview's Brand
Cadillac Fairview Corporation Limited is a Canadian company that invests in, owns, and manages commercial real estate, mainly in Canada.
Brand at a Glance
80%
Customer Loyalty
3.9/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Cadillac Fairview NPS
Cadillac Fairview's Net Promoter Score (NPS) is a 36 with 56% Promoters, 24% Passives, and 20% Detractors. Net Promoter Score tracks whether Cadillac Fairview's customers would recommend using the product based on a scale of -100 to 100.
Cadillac Fairview Overall NPS
| 56% | Promoters |
|---|---|
| 24% | Passives |
| 20% | Detractors |
Cadillac Fairview NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 68 | Nov 2022 | 68 |
Dec 2022 71 | Dec 2022 | 71 |
Jan 2023 74 | Jan 2023 | 74 |
Apr 2023 69 | Apr 2023 | 69 |
May 2023 70 | May 2023 | 70 |
Sep 2023 67 | Sep 2023 | 67 |
Oct 2023 58 | Oct 2023 | 58 |
Dec 2023 50 | Dec 2023 | 50 |
Jan 2024 46 | Jan 2024 | 46 |
Apr 2024 39 | Apr 2024 | 39 |
Aug 2024 34 | Aug 2024 | 34 |
Mar 2025 36 | Mar 2025 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cadillac Fairview NPS by Gender
Female customers rated Cadillac Fairview's NPS 18 points higher than Male customers.
Male
49
Cadillac Fairview's NPS was rated 49 by Male customers on Comparably.
66%
Promoters
17%
Passives
17%
Detractors
Female
67
Cadillac Fairview's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Cadillac Fairview NPS by Ethnicity
Cadillac Fairview's NPS was rated 40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 40 | Caucasian | 40 |
Cadillac Fairview NPS by Age
Cadillac Fairview's NPS was rated 67 points by customers ages 18-25 on Comparably.
Cadillac Fairview NPS by Usage
Cadillac Fairview's NPS was rated 67 points by customers who have used Cadillac Fairview's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 67 | 1 to 2 Years | 67 |
Cadillac Fairview Customer Reviews
Out of the 2 Cadillac Fairview customer reviews 2 were positive and 0 were constructive. Cadillac Fairview customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Cadillac Fairview Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Cadillac Fairview users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cadillac Fairview Customer Loyalty Score by Gender
Female customers rated Cadillac Fairview's Customer Loyalty score 15% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Cadillac Fairview.
Male
85%
Yes
Female
100%
Yes
Cadillac Fairview Customer Loyalty Score by Ethnicity
Cadillac Fairview's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cadillac Fairview.
82
out of 100
Caucasian
Cadillac Fairview Customer Loyalty Score by Age
Cadillac Fairview's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Cadillac Fairview.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Cadillac Fairview Customer Loyalty Score by Usage
Cadillac Fairview's Customer Loyalty score was rated 100% by customers who have used Cadillac Fairview's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cadillac Fairview Product Quality
3.9/5
Cadillac Fairview has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Cadillac Fairview Product Information
Cadillac Fairview’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Real Estate
Quick Insights into Cadillac Fairview Product Quality
Cadillac Fairview's Product Quality score was rated highest by customers who have used Cadillac Fairview's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Cadillac Fairview Product Quality the Highest
Ranked Cadillac Fairview Product Quality the Lowest
Cadillac Fairview Product Quality Score by Gender
Female customers rated Cadillac Fairview's Product Quality score 0.2 stars higher than Male customers.
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Male
4.4/5
Female
4.6/5
Cadillac Fairview Product Quality Score by Ethnicity
Cadillac Fairview's Product Quality score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cadillac Fairview.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Cadillac Fairview Product Quality Score by Age
Cadillac Fairview's Product Quality score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Cadillac Fairview.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
Cadillac Fairview Product Quality Score by Usage
Cadillac Fairview's Product Quality score was rated 4.6 stars by customers who have used Cadillac Fairview's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Cadillac Fairview Pricing
Cadillac Fairview ROI & Value For Money
4.1/5
Cadillac Fairview has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Cadillac Fairview ROI
Cadillac Fairview's ROI score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked Cadillac Fairview ROI the Highest
Ranked Cadillac Fairview ROI the Lowest
Cadillac Fairview ROI Score by Gender
Female customers rated Cadillac Fairview's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cadillac Fairview.
Male
4.5/5
Female
4.6/5
Cadillac Fairview ROI Score by Ethnicity
Cadillac Fairview's ROI score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cadillac Fairview.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Cadillac Fairview ROI Score by Age
Cadillac Fairview's ROI score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Cadillac Fairview.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
Cadillac Fairview ROI Score by Usage
Cadillac Fairview's ROI score was rated 4 stars by customers who have used Cadillac Fairview's products/services for 1 to 2 Years.
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Cadillac Fairview Customer Satisfaction (CSAT)
Cadillac Fairview Customer Satisfaction (CSAT) Score
85 / 100
Cadillac Fairview has an overall Customer Satisfaction score of 85 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
32%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cadillac Fairview Customer Satisfaction
Cadillac Fairview's Customer Satisfaction score was rated highest by customers who have used Cadillac Fairview's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Cadillac Fairview's Customer Satisfaction.
Ranked Cadillac Fairview Customer Satisfaction the Highest
Cadillac Fairview Customer Satisfaction Score by Gender
Cadillac Fairview's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cadillac Fairview.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Cadillac Fairview Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cadillac Fairview's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cadillac Fairview.
100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Cadillac Fairview Customer Satisfaction Score by Usage
Cadillac Fairview's Customer Satisfaction score was rated 100 points by customers who have used Cadillac Fairview's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Cadillac Fairview Customer Service
4.1/5
Cadillac Fairview has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Cadillac Fairview's Customer Service
Address
20 Queen Street West, 5th Floor, M5H 3R4 Canada
Website
https://www.cadillacfairview.com/
Phone Number
(416)598-8200
Quick Insights into Cadillac Fairview Customer Service
Cadillac Fairview's Customer Service score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked Cadillac Fairview Customer Service the Highest
Ranked Cadillac Fairview Customer Service the Lowest
Cadillac Fairview Customer Service Score by Gender
Male customers rated Cadillac Fairview's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cadillac Fairview.
Male
4.6/5
Female
4.5/5
Cadillac Fairview Customer Service Score by Ethnicity
Cadillac Fairview's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cadillac Fairview.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Cadillac Fairview Customer Service Score by Age
Cadillac Fairview's Customer Service score was rated 4.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Cadillac Fairview.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Cadillac Fairview Customer Service Score by Usage
Cadillac Fairview's Customer Service score was rated 4.5 stars by customers who have used Cadillac Fairview's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Cadillac Fairview as an Employer
4.2/5
Cadillac Fairview has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Cadillac Fairview scored a 36 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Cadillac Fairview would recommend the brand to a friend. ENPS measures how likely Cadillac Fairview employees would recommend working at Cadillac Fairview to a friend.
Net Promoter Score
36
NPS Score
| 56% | Promoters |
|---|---|
| 24% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 61% | Promoters |
|---|---|
| 13% | Passive |
| 26% | Detractors |
