3
NPS
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CAE
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About CAE's Brand
At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying simulation training and critical operations support solutions. Above all else, we empower pilots, airlines, defence and security forces, and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in more than 200 sites and training locations in over 40 countries.
Brand at a Glance
67%
Customer Loyalty
3.3/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
CAE NPS
CAE's Net Promoter Score (NPS) is a 3 with 46% Promoters, 11% Passives, and 43% Detractors. Net Promoter Score tracks whether CAE's customers would recommend using the product based on a scale of -100 to 100.
CAE Overall NPS
| 46% | Promoters |
|---|---|
| 11% | Passives |
| 43% | Detractors |
CAE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -7 | Jun 2023 | -7 |
Jul 2023 -3 | Jul 2023 | -3 |
Aug 2023 -1 | Aug 2023 | -1 |
Oct 2023 -1 | Oct 2023 | -1 |
Nov 2023 3 | Nov 2023 | 3 |
Jan 2024 3 | Jan 2024 | 3 |
Feb 2024 5 | Feb 2024 | 5 |
Mar 2024 6 | Mar 2024 | 6 |
Jun 2024 8 | Jun 2024 | 8 |
Sep 2024 4 | Sep 2024 | 4 |
Oct 2024 5 | Oct 2024 | 5 |
Dec 2024 3 | Dec 2024 | 3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CAE NPS by Gender
CAE's NPS was rated -25 by Male customers on Comparably.
Male
-25
CAE's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
N/A
CAE's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
CAE NPS by Ethnicity
CAE's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
CAE NPS by Age
CAE's NPS was rated 0 points by customers ages 46-50 on Comparably.
CAE NPS by Usage
CAE's NPS was rated the highest by customers who have used CAE's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years -25 | 2 to 5 Years | -25 |
CAE Customer Reviews
Out of the 2 CAE customer reviews 0 were positive and 2 were constructive. CAE customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
CAE Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of CAE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CAE Customer Loyalty Score by Gender
CAE's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
CAE Customer Loyalty Score by Ethnicity
CAE's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CAE.
46
out of 100
Caucasian
CAE Customer Loyalty Score by Age
CAE's Customer Loyalty score was rated 70% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CAE.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 70% | 46-50 | 70% |
CAE Customer Loyalty Score by Usage
CAE's Customer Loyalty score was rated the highest by customers who have used CAE's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CAE Customer Loyalty Score by Industry
CAE's Customer Loyalty score was rated 49% by Aerospace and Aviation industry customers.
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CAE Product Quality
3.3/5
CAE has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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CAE Product Information
CAE’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated CAE's product the highest.
- Website
- http://www.cae.com
- Company Size
- 5,001-10,000 Employees
Industry
Aerospace and Aviation
Quick Insights into CAE Product Quality
CAE's Product Quality score was rated highest by customers who have used CAE's products/services for 2 to 5 Years, and rated lowest by customers who have used CAE's products/services for 1 to 2 Years.
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Ranked CAE Product Quality the Highest
Ranked CAE Product Quality the Lowest
CAE Product Quality Score by Gender
CAE's Product Quality score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
CAE Product Quality Score by Ethnicity
CAE's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CAE.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
CAE Product Quality Score by Age
CAE's Product Quality score was rated 3.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CAE.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.5 | 46-50 | 3.5 |
CAE Product Quality Score by Usage
CAE's Product Quality score was rated the highest by customers who have used CAE's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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CAE Product Quality Score by Industry
CAE's Product Quality score was rated 2.4 stars by Aerospace and Aviation industry customers.
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CAE Pricing
CAE ROI & Value For Money
3.5/5
CAE has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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CAE Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into CAE ROI
CAE's ROI score was rated highest by customers who have used CAE's products/services for 1 to 2 Years, and rated lowest by customers who have used CAE's products/services for 2 to 5 Years.
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Ranked CAE ROI the Highest
Ranked CAE ROI the Lowest
CAE ROI Score by Gender
CAE's ROI score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CAE.
Male
2.8/5
Female
N/A
CAE ROI Score by Ethnicity
CAE's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CAE.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
CAE ROI Score by Age
CAE's ROI score was rated 3.1 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CAE.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.1 | 46-50 | 3.1 |
CAE ROI Score by Usage
CAE's ROI score was rated the highest by customers who have used CAE's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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CAE ROI Score by Industry
CAE's ROI score was rated 2.8 stars by Aerospace and Aviation industry customers.
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CAE Customer Satisfaction (CSAT)
CAE Customer Satisfaction (CSAT) Score
64 / 100
CAE has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
29%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
6%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CAE Customer Satisfaction
CAE's Customer Satisfaction score was rated highest by customers who have used CAE's products/services for 1 to 2 Years, and rated lowest by customers who have used CAE's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked CAE's Customer Satisfaction.
Ranked CAE Customer Satisfaction the Highest
Ranked CAE Customer Satisfaction the Lowest
CAE Customer Satisfaction Score by Gender
CAE's Customer Satisfaction score was rated 43 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CAE.
43 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 29% | |
Dissatisfied | 0% | |
Very Dissatisfied | 28% |
CAE Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CAE's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CAE.
60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
CAE Customer Satisfaction Score by Age
CAE's Customer Satisfaction score was rated 66 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of CAE.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 66% |
CAE Customer Satisfaction Score by Usage
CAE's Customer Satisfaction score was rated the highest by customers who have used CAE's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
CAE Customer Satisfaction Score by Industry
CAE's Customer Satisfaction score was rated 50 points by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "CAE Customer Satisfaction Score by Industry",
"text": "CAE's Customer Satisfaction score was rated 50 points by Aerospace and Aviation industry customers.",
"bars": [
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "CAE's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
}
]
}CAE Customer Service
3.5/5
CAE has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About CAE's Customer Service
Address
8585 Cote-de-Liesse, Montreal H4T1G6 Canada
Website
http://www.cae.com
Phone Number
15143412000
CAE's Social Links
Quick Insights into CAE Customer Service
CAE's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers who have used CAE's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked CAE's Customer Service score.
Ranked CAE Customer Service the Highest
Ranked CAE Customer Service the Lowest
CAE Customer Service Score by Gender
CAE's Customer Service score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CAE.
Male
3/5
Female
N/A
CAE Customer Service Score by Ethnicity
CAE's Customer Service score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CAE.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
CAE Customer Service Score by Age
CAE's Customer Service score was rated 3.3 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CAE.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 3.3 | 46-50 | 3.3 |
CAE Customer Service Score by Usage
CAE's Customer Service score was rated the highest by customers who have used CAE's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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CAE Customer Service Score by Industry
CAE's Customer Service score was rated 3 stars by Aerospace and Aviation industry customers.
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CAE as an Employer
4.5/5
CAE has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
CAE scored a 3 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of CAE would recommend the brand to a friend. ENPS measures how likely CAE employees would recommend working at CAE to a friend.
Net Promoter Score
3
NPS Score
| 46% | Promoters |
|---|---|
| 11% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 44% | Promoters |
|---|---|
| 32% | Passive |
| 24% | Detractors |
