86
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
CAE Healthcare
Marketing or Exec? Claim Your Free Account
About CAE Healthcare's Brand
CAE Healthcare is a medical simulation company with a mission to improve healthcare education and patient safety.
Brand at a Glance
87%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
CAE Healthcare NPS
CAE Healthcare's Net Promoter Score (NPS) is a 86 with 86% Promoters, 14% Passives, and 0% Detractors. Net Promoter Score tracks whether CAE Healthcare's customers would recommend using the product based on a scale of -100 to 100.
CAE Healthcare Overall NPS
| 86% | Promoters |
|---|---|
| 14% | Passives |
| 0% | Detractors |
CAE Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Mar 2021 100 | Mar 2021 | 100 |
Jan 2022 75 | Jan 2022 | 75 |
Feb 2022 80 | Feb 2022 | 80 |
Apr 2023 83 | Apr 2023 | 83 |
Jun 2023 85 | Jun 2023 | 85 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CAE Healthcare Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of CAE Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CAE Healthcare Product Quality
4.3/5
CAE Healthcare has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock CAE Healthcare's overall Product Quality score rated by its users and customers.
CAE Healthcare Product Information
CAE Healthcare’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Healthcare
CAE Healthcare Pricing
CAE Healthcare ROI & Value For Money
4.2/5
CAE Healthcare has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock CAE Healthcare's overall ROI score rated by its users and customers.
CAE Healthcare Customer Satisfaction (CSAT)
CAE Healthcare Customer Satisfaction (CSAT) Score
100 / 100
CAE Healthcare has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CAE Healthcare Customer Service
4.2/5
CAE Healthcare has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock CAE Healthcare's overall Customer Service score rated by its users and customers.
About CAE Healthcare's Customer Service
Address
6300 Edgelake Drive, Sarasota, FL
Website
http://www.caehealthcare.com/
Phone Number
(941) 377-5562
CAE Healthcare as an Employer
4.1/5
CAE Healthcare has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CAE Healthcare scored a 86 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of CAE Healthcare would recommend the brand to a friend. ENPS measures how likely CAE Healthcare employees would recommend working at CAE Healthcare to a friend.
Net Promoter Score
86
NPS Score
| 86% | Promoters |
|---|---|
| 14% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
