0
NPS
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Brand Page
Cafe Press
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About Cafe Press' Brand
CafePress runs Cafepress.com, an e-commerce platform for artists and designers to sell stock and user-customized on demand products online.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Cafe Press NPS
Cafe Press's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Cafe Press's customers would recommend using the product based on a scale of -100 to 100.
Cafe Press Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Cafe Press NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 0 | Nov 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cafe Press Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Cafe Press users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cafe Press Product Quality
4/5
Cafe Press has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Cafe Press' overall Product Quality score rated by its users and customers.
Cafe Press Product Information
Cafe Press’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.cafepress.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
SaaS
Cafe Press Pricing
Cafe Press ROI & Value For Money
4/5
Cafe Press has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Cafe Press' overall ROI score rated by its users and customers.
Cafe Press Customer Satisfaction (CSAT)
Cafe Press Customer Satisfaction (CSAT) Score
100 / 100
Cafe Press has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cafe Press Customer Service
4/5
Cafe Press has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Cafe Press' overall Customer Service score rated by its users and customers.
About Cafe Press's Customer Service
Address
6901 Riverport Drive, Louisville, CO
Website
http://www.cafepress.com
Cafe Press as an Employer
Consumer vs. Employees
Cafe Press scored a 0 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Cafe Press would recommend the brand to a friend. ENPS measures how likely Cafe Press employees would recommend working at Cafe Press to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
