-7
NPS
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Brand Page
CAI
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About CAI's Brand
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Brand at a Glance
51%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
CAI CMO
CAI NPS
CAI's Net Promoter Score (NPS) is a -7 with 43% Promoters, 7% Passives, and 50% Detractors. Net Promoter Score tracks whether CAI's customers would recommend using the product based on a scale of -100 to 100.
CAI Overall NPS
| 43% | Promoters |
|---|---|
| 7% | Passives |
| 50% | Detractors |
CAI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 0 | Feb 2022 | 0 |
May 2022 -33 | May 2022 | -33 |
Jun 2022 -25 | Jun 2022 | -25 |
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 -17 | Sep 2022 | -17 |
Oct 2022 -29 | Oct 2022 | -29 |
Jan 2023 -22 | Jan 2023 | -22 |
Jul 2023 -30 | Jul 2023 | -30 |
Oct 2023 -18 | Oct 2023 | -18 |
Apr 2024 -25 | Apr 2024 | -25 |
May 2024 -16 | May 2024 | -16 |
Dec 2025 -8 | Dec 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CAI NPS by Ethnicity
CAI's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
CAI NPS by Age
CAI's NPS was rated -100 points by customers ages 26-30 on Comparably.
CAI NPS by Usage
CAI's NPS was rated -67 points by customers who have used CAI's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
CAI Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of CAI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CAI Customer Loyalty Score by Ethnicity
CAI's Customer Loyalty score was rated 10% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CAI.
10
out of 100
Caucasian
CAI Customer Loyalty Score by Age
CAI's Customer Loyalty score was rated 10% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CAI.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 10% | 26-30 | 10% |
CAI Customer Loyalty Score by Usage
CAI's Customer Loyalty score was rated 40% by customers who have used CAI's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CAI Product Quality
3/5
CAI has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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CAI Product Information
CAI’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://www.cai.io/
- Company Size
- 1,001-5,000 Employees
Industry
Professional Services
Quick Insights into CAI Product Quality
CAI's Product Quality score was rated highest by customers who have used CAI's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked CAI's Product Quality.
Ranked CAI Product Quality the Highest
CAI Product Quality Score by Ethnicity
CAI's Product Quality score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CAI.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
CAI Product Quality Score by Age
CAI's Product Quality score was rated 3.3 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CAI.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.3 | 26-30 | 3.3 |
CAI Product Quality Score by Usage
CAI's Product Quality score was rated 3.8 stars by customers who have used CAI's products/services for Less than 1 Year.
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CAI Pricing
CAI ROI & Value For Money
3.1/5
CAI has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into CAI ROI
CAI's ROI score was rated highest by customers who have used CAI's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked CAI's ROI score.
Ranked CAI ROI the Highest
CAI ROI Score by Ethnicity
CAI's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CAI.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
CAI ROI Score by Age
CAI's ROI score was rated 2.6 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CAI.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.6 | 26-30 | 2.6 |
CAI ROI Score by Usage
CAI's ROI score was rated 3 stars by customers who have used CAI's products/services for Less than 1 Year.
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CAI Customer Satisfaction (CSAT)
CAI Customer Satisfaction (CSAT) Score
46 / 100
CAI has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
15%
Neither Satisfied nor Dissatisfied
31%
Dissatisfied
15%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CAI Customer Satisfaction
CAI's Customer Satisfaction score was rated highest by customers who have used CAI's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked CAI's Customer Satisfaction.
Ranked CAI Customer Satisfaction the Highest
CAI Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CAI's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CAI.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
CAI Customer Satisfaction Score by Age
CAI's Customer Satisfaction score was rated 33 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of CAI.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 33% |
CAI Customer Satisfaction Score by Usage
CAI's Customer Satisfaction score was rated 66 points by customers who have used CAI's products/services for Less than 1 Year.
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CAI Customer Service
3.2/5
CAI has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About CAI's Customer Service
Address
1390 Ridgeview Dr, Allentown, PA 18104
Website
https://www.cai.io/
Phone Number
888-824-8111
CAI's Social Links
Quick Insights into CAI Customer Service
CAI's Customer Service score was rated highest by customers who have used CAI's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked CAI's Customer Service score.
Ranked CAI Customer Service the Highest
CAI Customer Service Score by Ethnicity
CAI's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CAI.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
CAI Customer Service Score by Age
CAI's Customer Service score was rated 2.6 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CAI.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.6 | 26-30 | 2.6 |
CAI Customer Service Score by Usage
CAI's Customer Service score was rated 3 stars by customers who have used CAI's products/services for Less than 1 Year.
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CAI as an Employer
4.8/5
CAI has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CAI scored a -7 for Net Promoter Score and a 68 for Employee Net Promoter Score. NPS gauges how likely a customer of CAI would recommend the brand to a friend. ENPS measures how likely CAI employees would recommend working at CAI to a friend.
Net Promoter Score
-7
NPS Score
| 43% | Promoters |
|---|---|
| 7% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
68
eNPS Score
| 77% | Promoters |
|---|---|
| 14% | Passive |
| 9% | Detractors |
