0
NPS
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CAI International
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About CAI International's Brand
CAI International, Inc. is one of the world's leading intermodal freight container leasing and management companies
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
4/5
Pricing
3.5/5
Customer Service
CAI International NPS
CAI International's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether CAI International's customers would recommend using the product based on a scale of -100 to 100.
CAI International Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
CAI International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CAI International Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of CAI International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CAI International Product Quality
2.5/5
CAI International has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CAI International's overall Product Quality score rated by its users and customers.
CAI International Product Information
CAI International’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.capps.com
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
CAI International Pricing
CAI International ROI & Value For Money
4/5
CAI International has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock CAI International's overall ROI score rated by its users and customers.
CAI International Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CAI International Customer Service
3.5/5
CAI International has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CAI International's overall Customer Service score rated by its users and customers.
About CAI International's Customer Service
Address
Steuart Tower, 1 Market Plaza, Suite 900, San Francisco, CA
Website
http://www.capps.com
Phone Number
415-788-0100
Consumer vs. Employees
CAI International scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of CAI International would recommend the brand to a friend. ENPS measures how likely CAI International employees would recommend working at CAI International to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
