100
NPS
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Cal Dive International
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About Cal Dive International's Brand
Cal Dive International provides manned diving, derrick, pipelay and pipe burial services to the offshore oil and natural gas industry.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Cal Dive International NPS
Cal Dive International's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Cal Dive International's customers would recommend using the product based on a scale of -100 to 100.
Cal Dive International Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Cal Dive International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cal Dive International Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Cal Dive International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cal Dive International Product Quality
4/5
Cal Dive International has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Cal Dive International Product Information
Cal Dive International’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.caldive.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Cal Dive International Pricing
Cal Dive International ROI & Value For Money
4.5/5
Cal Dive International has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Cal Dive International Customer Service
4.5/5
Cal Dive International has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Cal Dive International's Customer Service
Address
2500 Citywest Blvd, Suite 2200, Houston, TX
Website
http://www.caldive.com/
Phone Number
7133612600
Cal Dive International as an Employer
4.6/5
Cal Dive International has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Cal Dive International scored a 100 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of Cal Dive International would recommend the brand to a friend. ENPS measures how likely Cal Dive International employees would recommend working at Cal Dive International to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
