-20
NPS
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Cal Poly Pomona
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About Cal Poly Pomona's Brand
Cal Poly Pomona
Brand at a Glance
10%
Customer Loyalty
3.1/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Cal Poly Pomona NPS
Cal Poly Pomona's Net Promoter Score (NPS) is a -20 with 20% Promoters, 40% Passives, and 40% Detractors. Net Promoter Score tracks whether Cal Poly Pomona's customers would recommend using the product based on a scale of -100 to 100.
Cal Poly Pomona Overall NPS
| 20% | Promoters |
|---|---|
| 40% | Passives |
| 40% | Detractors |
Cal Poly Pomona NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 0 | Aug 2022 | 0 |
Mar 2023 -50 | Mar 2023 | -50 |
Aug 2023 0 | Aug 2023 | 0 |
Oct 2023 -25 | Oct 2023 | -25 |
Feb 2025 -20 | Feb 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cal Poly Pomona Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Cal Poly Pomona users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cal Poly Pomona Product Quality
3.1/5
Cal Poly Pomona has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Cal Poly Pomona's overall Product Quality score rated by its users and customers.
Cal Poly Pomona Product Information
Cal Poly Pomona’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.cpp.edu
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Higher Education
Cal Poly Pomona Pricing
Cal Poly Pomona ROI & Value For Money
2.7/5
Cal Poly Pomona has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Cal Poly Pomona Customer Satisfaction (CSAT)
Cal Poly Pomona Customer Satisfaction (CSAT) Score
67 / 100
Cal Poly Pomona has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cal Poly Pomona Customer Service
2.7/5
Cal Poly Pomona has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Cal Poly Pomona's overall Customer Service score rated by its users and customers.
About Cal Poly Pomona's Customer Service
Website
http://www.cpp.edu
Cal Poly Pomona as an Employer
Consumer vs. Employees
Cal Poly Pomona scored a -20 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Cal Poly Pomona would recommend the brand to a friend. ENPS measures how likely Cal Poly Pomona employees would recommend working at Cal Poly Pomona to a friend.
Net Promoter Score
-20
NPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
