12
NPS
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Calabrio
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About Calabrio's Brand
Uncover insights and empower human interactions with an easy, personalized and smart Workforce Engagement Management suite.
Brand at a Glance
72%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.4/5
Customer Service
Calabrio CMO
Calabrio NPS
Calabrio's Net Promoter Score (NPS) is a 12 with 48% Promoters, 16% Passives, and 36% Detractors. Net Promoter Score tracks whether Calabrio's customers would recommend using the product based on a scale of -100 to 100.
Calabrio Overall NPS
| 48% | Promoters |
|---|---|
| 16% | Passives |
| 36% | Detractors |
Calabrio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 9 | Feb 2022 | 9 |
Mar 2022 -1 | Mar 2022 | -1 |
Apr 2022 8 | Apr 2022 | 8 |
May 2022 15 | May 2022 | 15 |
Jul 2022 6 | Jul 2022 | 6 |
Nov 2022 16 | Nov 2022 | 16 |
Apr 2023 15 | Apr 2023 | 15 |
May 2023 20 | May 2023 | 20 |
Dec 2023 24 | Dec 2023 | 24 |
Mar 2024 18 | Mar 2024 | 18 |
Feb 2025 13 | Feb 2025 | 13 |
May 2025 12 | May 2025 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Calabrio NPS by Gender
Calabrio's NPS was rated -50 by Male customers on Comparably.
Male
-50
Calabrio's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
N/A
Calabrio's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Calabrio NPS by Usage
Calabrio's NPS was rated 0 points by customers who have used Calabrio's products/services for 5 to 10 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Calabrio Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Calabrio users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Calabrio Customer Loyalty Score by Gender
Calabrio's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Calabrio.
Male
78%
Yes
Female
N/A
Yes
Calabrio Product Quality
3.7/5
Calabrio has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Calabrio Product Information
Calabrio serves markets in the United States. Calabrio supports Web devices and offers products for small, medium, and large sized businesses.
Calabrio’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Insurance industry rated Calabrio's product the highest.
- Website
- http://www.calabrio.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Analytics
Enterprise
SaaS
Languages Supported
English
Product Type
Call Recording Software
Quick Insights into Calabrio Product Quality
Calabrio's Product Quality score was rated highest by customers who have used Calabrio's products/services for 5 to 10 Years, and rated lowest by customers who have used Calabrio's products/services for 1 to 2 Years.
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Ranked Calabrio Product Quality the Highest
Ranked Calabrio Product Quality the Lowest
Calabrio Product Quality Score by Gender
Calabrio's Product Quality score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Calabrio.
Male
2.6/5
Female
N/A
Calabrio Product Quality Score by Usage
Calabrio's Product Quality score was rated the highest by customers who have used Calabrio's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Calabrio Product Quality Score by Industry
Calabrio's Product Quality score was rated 3 stars by Insurance industry customers.
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Calabrio Pricing
Calabrio ROI & Value For Money
3.7/5
Calabrio has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Calabrio Pricing Plans
Calabrio has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Calabrio?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Calabrio ROI
Calabrio's ROI score was rated highest by Male customers.
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Ranked Calabrio ROI the Highest
Calabrio ROI Score by Gender
Calabrio's ROI score was rated 2.4 by Male customers on Comparably.
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Male
2.4/5
Female
N/A
Calabrio Customer Satisfaction (CSAT)
Calabrio Customer Satisfaction (CSAT) Score
67 / 100
Calabrio has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Calabrio Customer Satisfaction
Calabrio's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Calabrio's Customer Satisfaction.
Ranked Calabrio Customer Satisfaction the Highest
Calabrio Customer Satisfaction Score by Gender
Calabrio's Customer Satisfaction score was rated 25 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Calabrio.
25 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Calabrio Customer Service
3.4/5
Calabrio has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Calabrio's Customer Service
Address
241 N 5th Ave, Minneapolis, MN 55401
Website
http://www.calabrio.com
Phone Number
763-592-4600
Calabrio's Social Links
Quick Insights into Calabrio Customer Service
Calabrio's Customer Service score was rated highest by Male customers.
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Ranked Calabrio Customer Service the Highest
Calabrio Customer Service Score by Gender
Calabrio's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Calabrio.
Male
2.6/5
Female
N/A
Calabrio as an Employer
2.4/5
Calabrio has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Calabrio scored a 12 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of Calabrio would recommend the brand to a friend. ENPS measures how likely Calabrio employees would recommend working at Calabrio to a friend.
Net Promoter Score
12
NPS Score
| 48% | Promoters |
|---|---|
| 16% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 18% | Promoters |
|---|---|
| 18% | Passive |
| 64% | Detractors |
