34
NPS
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Calcey Technologies
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About Calcey Technologies' Brand
Calcey Technologies provides outsourced internet software solutions, web design and development, data warehousing and data entry services.
Brand at a Glance
81%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Calcey Technologies NPS
Calcey Technologies's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Calcey Technologies's customers would recommend using the product based on a scale of -100 to 100.
Calcey Technologies Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Calcey Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
Jan 2022 50 | Jan 2022 | 50 |
Feb 2022 60 | Feb 2022 | 60 |
Mar 2022 67 | Mar 2022 | 67 |
Apr 2022 71 | Apr 2022 | 71 |
Jul 2022 50 | Jul 2022 | 50 |
Aug 2022 33 | Aug 2022 | 33 |
Sep 2022 27 | Sep 2022 | 27 |
May 2023 33 | May 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Calcey Technologies Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Calcey Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Calcey Technologies Product Quality
4.1/5
Calcey Technologies has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Calcey Technologies' overall Product Quality score rated by its users and customers.
Calcey Technologies Product Information
Calcey Technologies’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.calcey.com
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
SaaS
Small Business Services
Calcey Technologies Pricing
Calcey Technologies ROI & Value For Money
3.9/5
Calcey Technologies has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Calcey Technologies Customer Satisfaction (CSAT)
Calcey Technologies Customer Satisfaction (CSAT) Score
76 / 100
Calcey Technologies has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Calcey Technologies Customer Service
3.9/5
Calcey Technologies has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Calcey Technologies's Customer Service
Address
San Mateo, CA
Website
http://www.calcey.com
Calcey Technologies as an Employer
3.8/5
Calcey Technologies has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
CEO of Calcey Technologies
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Calcey Technologies scored a 34 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Calcey Technologies would recommend the brand to a friend. ENPS measures how likely Calcey Technologies employees would recommend working at Calcey Technologies to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 62% | Promoters |
|---|---|
| 25% | Passive |
| 13% | Detractors |
