-60
NPS
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Cali Bamboo
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About Cali Bamboo's Brand
Cali Bamboo manufactures green building products for residential and commercial projects.
Brand at a Glance
47%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Cali Bamboo NPS
Cali Bamboo's Net Promoter Score (NPS) is a -60 with 0% Promoters, 40% Passives, and 60% Detractors. Net Promoter Score tracks whether Cali Bamboo's customers would recommend using the product based on a scale of -100 to 100.
Cali Bamboo Overall NPS
| 0% | Promoters |
|---|---|
| 40% | Passives |
| 60% | Detractors |
Cali Bamboo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 0 | Mar 2021 | 0 |
Jun 2021 -50 | Jun 2021 | -50 |
Nov 2021 -66 | Nov 2021 | -66 |
Apr 2022 -50 | Apr 2022 | -50 |
Apr 2023 -60 | Apr 2023 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cali Bamboo Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Cali Bamboo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cali Bamboo Product Quality
2.7/5
Cali Bamboo has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Cali Bamboo's overall Product Quality score rated by its users and customers.
Cali Bamboo Product Information
Cali Bamboo’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.CaliBamboo.com
- Company Size
- 51-200 Employees
Industry
Real Estate
Tech
Cali Bamboo Pricing
Cali Bamboo ROI & Value For Money
2.5/5
Cali Bamboo has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cali Bamboo's overall ROI score rated by its users and customers.
Cali Bamboo Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cali Bamboo Customer Service
2.5/5
Cali Bamboo has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cali Bamboo's overall Customer Service score rated by its users and customers.
About Cali Bamboo's Customer Service
Address
6675 Mesa Ridge Road, San Diego, CA 92121
Website
http://www.CaliBamboo.com
Phone Number
888-788-2254
Cali Bamboo's Social Links
Cali Bamboo as an Employer
2.6/5
Cali Bamboo has a 2.6/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Cali Bamboo scored a -60 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Cali Bamboo would recommend the brand to a friend. ENPS measures how likely Cali Bamboo employees would recommend working at Cali Bamboo to a friend.
Net Promoter Score
-60
NPS Score
| 0% | Promoters |
|---|---|
| 40% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 17% | Promoters |
|---|---|
| 50% | Passive |
| 33% | Detractors |
